Staton

Raven R.

I love this company! This was the 5th plumbing company I had look at an issue involving a leak in my bathroom. They diagnosed the issue, got parts for everything and fixed it in under 4 hours. They even had to do some carpentry work to hook everything up correctly. My bathroom looks great and the price was the best option I had been quoted. Alex C. was the technician that helped me & he told me everything up front, explained the process and answered all of my dumb questions. I'm so grateful I found this company and will definitely call them anytime I have an issue!

Sof N.

W.L. Staton has a great reputation and has been in business for a very long time. It's a family owned business and they truly go out of their way to make customers happy. They're incredibly responsive and if you ever have any issues I'd recommend reaching out to their office. I had an issue and dealt directly with one of the owners to resolve. He was incredibly honest and pleasant to deal with. I will use them again in the future.

Lorie E.

I have never had any work done by WL Staton, but I did receive an estimate from them. They are way overpriced and charge double the cost of any other plumber. They quoted me $330 to replace garbage disposal just for labor as I already had the new part!!!! Another company quoted me $150. They also wanted about $650 to fix a STRAIGHT section of a hot water pipe (about 7ft; way longer than what needed to be replaced). I did not get the work done. Positive comment - the technician did tell me where to turn off the hot water if all hell breaks loose and both were very nice.

The ladies in the office were very patient with me as I called several times about an appointment that would accommodate my work schedule and for my ordered part to arrive at my house. However, what they fail to mention is that their hourly rate is $198/hour. All they tell you is that it's project based. So, it's a ploy to get their company out at your house, then rake you across the coals because at that point most homeowners just want to get the job done.

Final thought - Everyone was courteous and accommodating, but their pricing is way too high aka outrageous! They are also not transparent about their pricing. I'm sure the same job will be priced differently according to what neighborhood you live in.

Jenise D.

On February 12th, 2022, W.L. Staten sent a tech out to install a simple easy trap on my basement unit and a wet switch on my attic unit. Since that visit, my life has been turned upside down!!!

On that same day, five hours prior, I had my ducts cleaned by another company. Before the W.L. Staten tech arrived, my heat had been running successfully without any problems for five hours prior to their arrival.
When the tech arrived, he advised that the install of the easy trap and wet switch would take approximately 40 minutes in total. Almost close to two hours later, the tech was still in my attic installing the wet switch.

When I approached him to see what the problem was, he kept saying that there was something with the fan. When he advised that it was okay to turn the heat back on, all of this smoke started coming from my vents in my master bedroom. The room got instantly foggy. When I asked him what he did to my system, he said ""it was like that when I came"", which was a lie!! Both systems were in tip top shape before the tech arrived. Prior tSmoke was NEVER coming from my vents!!!

I called back to the company and spoke to Chris, who was so incredibly rude to me and was making me feel like I did something wrong!

The next morning, February 13th, I woke up severally dizzy and have been plagued with health issues that have worsened ever since!!! The fire department and Washington Gas have been called to get to the bottom of why my HVAC is making me sick. All they can tell me is that no carbon monoxide is being emitted from the units, which I already knew from previous inspections.

As time progressed, my dizziness had turned into numbness and tingling in my head, and lower extremities. The inside of my nose, mouth, throat and tongue starts burning every time the heat kicks in. I would get sharp pains in my eyes. My legs would feel weak like they were going to give out. I've even had relatives come over from North Carolina to stay with me for a couple of days and they would start feeling sick. Every month since February, I have been in the ER plagued with these symptoms!!

I have hired 3 companies to look at my HVAC system and the final company was the ONLY company that thought to check my refrigerant levels. On 5/22 leaks were found in both units, with the attic unit being the worse.

I strongly believe both of my units were sabotaged by the W.L. Staten tech. The smoke from my vents was refrigerant that was intentionally leaked. And I have been breathing in those gases, which explains my health issues!

What is the probability of both units having a refrigerant leak at the very same time? It is no secret that the technicians at W.L. Staten work on commission which means they've got to sell something to make money!! Consumer BEWARE!

Carmen Lopez R.

Weird. Lots of positive reviews, but I compared quotes for water heaters and WL Staton was three times more expensive. Absolute rip-off. I was quoted $700 to replace a part that's $25 at hardware store.

Reynold V.

I have a hot water heater that is used for domestic hot water, but also used as our primary heating source for our home. Recently it needed to be replaced so I called W. L Staton for an estimate. They came out and gave me a fair/reasonable price and completed the install in a few hours the next day. Joe and Mike were excellent. Overall excellent service and I highly recommend this company.

Darlene F.

Terrible. Emailed -- no response. Called the office and spoke with an individual who said someone else would call me back -- never called me back. Texted another plumber -- apparently he retired and turned over his business to this company. Texter identified themselves as being from Staton and said they would call me after a certain time -- but no return call. When I texted that I was done with their non-responsiveness I received a call. Had an appointment for today -- 4 hour window for them to look at the current water heater and give me an estimate for replacing with a tankless water heater -- NEVER SHOWED and NEVER COMMUNICATED. I have no idea how these guys got good ratinsg based upon their complete lack of responsiveness. Absolutely will send people another direction and not recommend these folks.

Brittni M.

Great customer service with urgency and very knowledgeable technicians! Highly recommend for plumbing and cooling! Heating too!!

Jillian R.

This company is great. I called them on a Thursday to see if I could get a technician out to look at my hot water heater, and they had someone out within a matter of hours. Turned out the whole unit needed to be replaced, which they were able to do the next day. The technician was great, very knowledgeable & helpful, and they were as unobtrusive as possible, considering my HWH is on my patio (and it was really cold on Friday while they were out there replacing it!). I called the company over the weekend about another small thing that came up that I thought was tied to the work done, and they had someone out on Monday to look at it and make sure things were working. Later that day, the same technician who did the original diagnosis/repair called me to confirm all was well, and lastly on Tuesday afternoon, someone called back just to confirm everything had been looked at/I had no issues. It was very thoughtful of them to make sure things were going well, I appreciated all the follow ups! I would definitely recommend them/their work and would call them in the future for any plumbing needs I have.

Jen W.

Jack is great. Super considerate and listened to me about the leak problem. He didn't dismiss me or try one fix to show an attempt. He checked everything to make sure the leak was fixed. He cleaned up the site. He wore his the entire time. Jack was knowledgeable about fixing leaks and other plumbing tasks. I'll request him if we have any other plumbing requests.