Stark Services

Shay B.

would not recommend Stark service company . I feel the are very dishonest. I have original paperwork listing the warranty. We had a compressor failure and they refuse to cover it. We even have them service our units every six months on their service program and they still refuse to cover it. Over a year ago technician came out to replace the coils said he was going to covered under warranty and then charged me for the full price. So I would not recommend using them.

Tim M.

Bad service all around! Brandon from Stark Services was consistently late and never showed up when he said he would (he was at our house 4+ times). We had our service line get clogged due to a break in the pipe and they said it would be $4000-$6000 to repair it. After 10 days they finally did a job that could have been done in 2 days. They said that they would not charge my card until I knew insurance had paid but just needed it on file. They had my signature for a $500 service call charge earlier and went ahead and charged almost $10,000 for the whole job, without authorization. I contacted my bank but there was nothing they could do at this point. Our insurance covered up to $10,000 for service lines, but only covered $6800 since the company had bogus charges with a vague description. I am already having issues again with plumbing and two companies said it should have cost $4000 or less for that job and they will have to undo some of the work since the pipes were not routed correctly.

Overall a terrible company. Never on time or fast to communicate unless they need your card number. They overcharge for anything they can and even admit to being paid based on the jobs they sell to clients. By the end of our plumbing issues we will have spent at least $3000 more than we needed to and will have a new company finish the work.

Note: They also scoped my house for "free" and said it would be $60,000 to replace my pipes when they needed to be. Two other companies just gave me quotes for the same job and for less than half the price ($28,000).

George M.

I called Stark for a easy bid on evaporator coil. Benjamin came back with a bid of $4,200.00. I called 3 others and not using the lowest bid got it done for $1,400.00. The job has been fine.
Now does that sound like crooks or what. All I can say folks is be careful and get several sound bids and don't listen to a bunch of you-know-what.

Mike B.

Brandon of Stark Services called me to get a better understanding of my concerns. I appreciate that he listened patiently and then responded without argument. It may be that my visit wasn't typical and not up to Stark Services standards. We agreed that I will have them come and do a pre-winter check, and he set it up so he can personally come out. We will see if we can get the service up to both of our standards. I upgraded the rating to 'good', because Brandon and Stark Services did care enough to reach out to me and wanted to make it right. Just to be clear, right is about value, efficiency, and communications.

Nicole P.

These guys came in and got the job done! Our compressor was out on our unit. The drew us up a plan to put us on their advantage program. 7 days 24 hours a day, 365 days a year to come and help us with our new unit. seasonal maintenance throughout the year. They even change out our filters. The guys got here about 9:30 and were gone by 3:30. I'm very pleased with the service. Looking forward to be their customer!

Lori T.

Beware of this company overcharging for their services. Fortunately, we were not in an emergency situation due to the freeze storm so we were able to reach out to another plumbing for a 2nd estimate. Stark Air, wanted to charge us around $2000 to replace three outside faucets (bib hoses). Their justification for price gouging was that they are able to get out and complete the work faster than most plumbing companies due to the recent freeze storm in Texas.

This is not true, I was able to get another company out within a couple of days and they charged $650 to replace all three outside faucets.

There is no justification for triple charging people and taking total advantage of consumers, especially the older community. Don't be fooled by this company, contact another company before you decide to have this company do any work.

Sandro F.

STAY WAY FROM THIS COMPANY AND GM MARSHA GRIFFIN !!!! They will take your money unreasonably. I am not a consumer who writes reviews typically unless my experience with a business goes completely wrong and/or when I feel being taken advantage of. As I was shopping around for a company to come out and let me know what was wrong with my heater- i found these guys (Stark Services in Haltom City). Called them and spoke to someone who booked my appt and informed me that their visit would cost $70 (average cost typically) for them to come. As the conversation went further she offered (she initiated the offer) for a subscription deal. The deal included for them to waive the first visit fee and provide me with some discounts on maintenance. As it sounded like a good deal I asked her- what's included in the commitment (AKA what's the catch)? How long do I have to stay with the subscription? She said and I quote her: "You can cancel it at any time as long you don't cancel the day after the service (after the first visit)" Well So I told her I was shopping around but took her word for it and signed up for the $5/month subscription. They sent out 2 young employees who threw several technical terms at me (which didn't fool me as I am not new to AC/heater related things) and kept saying the reason my heater was pulling too much power was because the duct work (original duct work built by the construction company that built the house new about 14 years ago) was incorrectly built and that it didn't feed enough air to the house- technically I should have more vents in my house per their explanation. AND OF COURSE THEY PUSHED ME REAL HARD to buy a new unit from them. Cost would have been around $15K-$16K. So I told them I would like to shop around/get a second opinion. Sure enough found out from a different company that the problem was the heat strips that just needed to be replaced. NOW TO THE MOST PROBLEMATIC PART- DEALING WITH MARSHA GRIFFIN (who called her self the GM of Stark Services). First, i sent her a request to cancel my subscription about 1-2weeks after the visit. Once I noticed that in the second month I was charged again for the subscription, i gave her a call and she said she would not cancel it and that i needed to stick with it for 6 months. That's when i told her I was told differently on the phone by her employee. So she said: "you will have to pay $60 if you would like to cancel it". I disagreed and she said she would review the recording of the call from the conversation I had with the employee that quoted me. Well...it's been a month and never heard back from her. And now I am being charged for a 3rd month of the subscription...Watch your money with dishonest companies and their EMPLOYEES (GM) of this same type.

John S.

The company was great when it was Lewisville Heating and Air. However, 4 years ago we purchased a new air handler from the renamed STARK services. It took STARK 4 trips back to make our AC blow cold air. Yesterday, our heater stopped working. After waiting over 24 hours for them to return our call to come service our unit, we called a different company and we have discovered faulty work that caused a short in our heat strips and we are without heat. I called STARK to let them know, and to ask for them to fix the part (which should still be under warranty) and the first thing the operator said was "understand that your warranty may not be valid if you haven't had your scheduled checkups."
We are opting to stop the bleed and go with a completely different company.

James B.

Prompt, professional service is how I describe Stark Services. Called several plumbers for same day service and Stark was the only company that could come out on the same day in the late afternoon and not charge an after hours fee. Dustin was professional, clean, informative and did the job quickly. I highly recommend Stark Services, so don't throw your money down the drain with other plumbers, call Stark Services.

Jennifer E.

It's extremely sad that I am having to update my previous good review, after THINKING that we had a good experience, we have now found out that Stark completely LIED to us and sold us not only a $6500 unit, for $14,000... but it's also taken over a WEEK to finally get a hold of someone now that we've got the unit. The thought of potentially having an issue and if we needed someone, it would take weeks to get in contact with them?! ABSOLUTELY HORRIBLE! They did what they needed to do to make a sale, and that's honestly all they cared about doing, as well as ripping you off in the process. Highly suggest doing your research, and DO NOT FALL INTO THE LIES THEY PROVIDE JUST TO MAKE THE SALE!