Stanley Plumbing

Amanda N.

The owner of the company came out to give us a free estimate and diagnose a problem. He was over an hour late (and then seemed rushed the whole time he was here), was incredibly arrogant, rude and condensing. He pretty much refused to talk to me and wanted to deal exclusively with my husband. Luckily, we chose not to use him because after all that his diagnosis of our issue was 100% wrong. Steer clear!

S J.

Employee sent to start the project was here for most of the day, but didn't get much of anything done. Owner was nice initially, but then there was a problem and he had a bit of a meltdown/tantrum, inviting me to sue him. Horrible way to treat a customer and very unprofessional.

Sherry M.

Worst service! They made a mistake when they fixed the leak in our shower. We made two appointments with them & Christian Stanley himself said they would be out to fix it 2 days in a row but never came. He told me to buy the extender needed to fix THEIR mistake. I went to both home depot & Lowe's & neither store carried said part. He was rude when I spoke to him & said that the company we had come in to fix the tile they took out should be able to fix it; when he stated the first day they were supposed to come out he would not charge us for. The tile company ended up having to buy supplies to MAKE the part needed to fix it & charged us (rightfully so) $250. Stanley plumbing owes us this money & have yet to reimburse us! Never again will I have them in our home!!! DO NOT HIRE THESE CROOKS!

Katie M.

After reading the other reviews on here, I understand why we received such poor service. Just wish now that I had looked at these reviews first. They were so rude to us. They charged us $450 for less than 10 minutes worth of work. When we questioned it, we were told that their plumber was simply that much better and faster than other plumbers - and the job would have taken another plumber 2 hours - so they charge a higher labor rate. What?? There were such rude and strange exchanges in our follow ups with them, that we really don't even know what happened. We are just happy to have it over.

Frances W.

Stanley Plumbing out of Front Royal did work on my toilets, kitchen sink, and most recently pipes on five occasions over the last four years. However, this past time will be the last. He is pleasant, and cleans up everything. However, he is almost always late, coming after the two-hour appointment window. More importantly, this last time he overcharged and pushed hard to up-sell products and services. For example: he charged $375 per pipe (hot and cold) to install new copper elbow joints above the hot water heater. When giving the quote for this and other work, he spoke rapidly and urgently, and I honestly missed how much he was charging. I paid, but was not pleased. I asked a subsequent repairman (doing one other plumbing job plus additional house repairs) how much he would have charged, without informing him what I'd paid. His charge would have been $150. Stanley also urged me to buy a new gas hot water heater, though my current one is only five years old, still under warranty, and was properly inspected by the county. He said there is a new code for venting for better carbon monoxide control. Fine, I've installed an alarm at (obviously) a much, much lower price than a new heater. I like to give jobs to small business owners, but this one is just too expensive and unreliable.

Adam H.

I DO NOT recommend this company. High Prices, poor quality, and terrible customer service. The owner likes to talk about his experience and tell you why you are wrong when his poor quality, high priced work is failing. STAY AWAY!!!

William M.

I really do not give out reviews as a norm,but this time I have to. We had some work done this weekend (Saturday) and the initial job was fine, but later found it needed to be redone due to an issue with the placement of the piping. We called them back and they refused to work with us and gave some excuses that were not very convincing. We were basically left with the same problem that we called them with and out of $375 on top of that. The person that answered the call on Monday when my wife called was rude and not customer friendly at all.

Alexandra W.

This is probably the hardest review I have ever written because I expected it would be a good one, but unfortunately it can't be. I expected it would be a good one because it is Christmas Eve and I have running water, but the way I was treated is not worthy of a good review. There were red flags, but I did not see them because I had a plumbing emergency. It all started on December 22, 2016. Our water pressure was low, but I was busy and did not investigate. By December 23, 2016, my preliminary investigation showed that the water softener discharge hose had water pouring from three places. Thinking it was because the hose had three holes, we bought a new one; however, once we got the old hose off, there was nonstop water flowing from the side of my house. It was after 5 pm, so I google searched 24 hour plumbers in Front Royal. I was almost in a panic because the water was flowing fast and I tried to shut the circuit breaker, thinking it was for the water heater, but it kept flowing out. I had in fact turned off the well pump switch. I on purpose called Stanley Plumbing for two reasons. One being that the ad said 24 hours. Secondly, I saw five stars by the name and number. Christian answered and he himself, the owner (he introduced himself as the owner) calmed me down and talked me through how to get the water to stop. He also came out himself. He said it was a $150 emergency fee and that they are sometimes a 24 hour business. I was too upset to think about that. He came out and said I needed a new water heater, but he couldn't do that that night. He said first thing on December 24th, he would send two people to install one, and meanwhile, he would hook it up so we had water that night. However, when everything was turned back on, water was pouring out of the house again. He then said I had two problems. He said the well tank (the blue one) went as well. He diagnosed that by the water flow out of the water softener discharge thing out of the side of my house. We had no water last night and first thing, two employees showed up to take a look. They did not call first like he said they would, but that was okay. I was so grateful Christian came out. He said his prices were higher because they were a five star company. He said he was charging me one hundred dollars as a deposit, but they did not apply that as a deposit. The two technicians,Ronnie and Christopher said it was an emergency fee that does not get applied and it was because of the holidays. Christian had actually said the whole $250 would be put towards the fees, and that did not happen either. Christian talks fast and his prices keep changing and I was getting confused by the choices and prices. He said he could install a fifty gallon electric tank for eighteen hundred, and then added three hundred for the well tank and three hundred for installation. No additional for supplies was quoted, but they were charged. He quoted $2,400 total minus $250. I was grateful that even though I had to scrape that money together, I felt he deserved my business because he came out to my house and the water flowing out the side stopped. I thanked the techs a lot for coming. The whole time during installation, their phones kept dinging and ringing. They said it was Christian and he was telling them in texts how to get ready for the new van they are getting next week. They said they could get done faster if he left them alone. The two tanks were installed; however, water again began to pour out of my house. That was the original problem. Ronnie surprised me when he said it was a water softener issue. What? That was what Christian had used to diagnose the well tank as needing replaced. So Ronnie called Christian and Christian said it would stop and told him to suggest something to me. I heard Ronnie say that he was about to suggest that to me. I don't know what that was. Unclear about why water was pouring out of my house when I am spending every last dime I can come up with now on this issue, I called Christian. He was nasty and rude and yelled at me and said he was not sure what I did not understand and that I had to call the cullingan man. He yelled at Ronnie because I asked a question. No one ever explained why he used that water flow to determine I needed a new well tank, but now it's a water softener issue. I just wanted that explained. They were gonna leave the water pouring out of my house, but they did not do that. They charged $2495 total, which I paid. I was upset the way I was treated by the owner, so I told the two technicians that I appreciated the work they did, but customers don't come back when the owner screams at them. They apologized for him and I heard them apologize to him that I bothered him. He also left a nasty message and no apology when he found out I was displeased. He implied he will charge me more now that I am writing a poor review. It is his behavior I have issue with. The water heater works great though and I am grateful for that.

Tami N.

Called Stanley Plumbing to see if I could get someone out to my house to help install a new faucet and reroute the drain since I went from a double drain to a single during a kitchen remodel. Seemed simple enough, but not something I felt completely comfortable doing myself.

When the guy answered the phone and I told him what I needed, his first response was ""if you're looking for a bargain, we're probably not your answer."" Ummm, okay. Was looking for a good job, and fair pricing. BUT, since they offered a free estimate, I had them come out anyway.

After initially giving me a quote for $800...then dropping to $675 after I hesitated...I think I'll figure it out myself. Not looking for someone to work for nothing, but I'm also not insane enough to pay that kind of money for a job that should be quick and easy for an experienced plumber.

Kristen B.

I have lived in Front Royal for many years now. The only company that I've come to trust is Stanley Plumbing. Job after job they have proven themselves to be trustworthy, honest and always preforming with the highest level of quality. I will always contact the Stanley Plumbing team for all small and extensive plumbing jobs. I am a customer for life. Thank you Stanley Plumbing for another perfect job!

Jobs completed

Propane leak, response time was within an hour
Well water turning brown, RT within 2 hours
Ripping out 25% of house plumbing and replacing with lines that they winterized, GREAT JOB
Fixing my frozen lines in Laundry room
Re-running and replacing old burst pipes and reconnecting them
Fixing and installing drain lines
Installing a second laundry area in basement
Replacing septic pump and floats
Replacing septic circuit board
Replacing hot water heater
Stop valves x 8
Replacing blue water tank off of well
Rerouting propane lines from the source to my kitchen
Installing range, propane
Ripping out 60 year old plugged water lines and replacing with copper
Regrading sewer lines

As far as the other comments go...
Christian is always willing to help out and even negotiate within a budget. Also, check out the people who are giving this company a 1 star rating. Many of their reviews are all 1 star. I've never once had a problem with this company and I use them EXTENSIVELY.