Stanley Plumbing

Sanjeev W.

Stanley Plumbing is easily the most trusted Plumbing service in the Front Royal area. The difference is their Plumbers are experienced and know what their doing vs. many other companies that will come to fix a problem but instead make things worse. All of their plumbers can do a complete fix so their not sending out multiple plumbers to cover multiple days. My experience has always been great with them from the initial estimates to the fix. Great customer service line too that is always available when needed.

Megan C.

Worst experience I have ever had. I would never use, nor recommend anyone To use this company. They asked that I use PayPal to pay them, then when I did, they spent the whole evening and next two days harassing me because the way they told me didn't work correctly and they needed their money ""right then"". I was at snowshoe with my family and between Saturday night and Tuesday morning, 42 emails. THEN they wanted to refund my money and me pay a different way. When I told them I was out of town and would be back in about 4 hrs they waited outside my fathers house for me to get there(which I don't live there, I was paying for a repair for my elderly father). When I told them I would pay them when my money was refunded, they stayed harassing me. I wrote them a POST DATED check for the 30th (which is when PayPal said my money would be returned) and instead they cashed it yesterday... they gave me 150.00 off my bill, but that left 725.00 for them to snake a toilet, and 36 hrs of harassment, plus cashing a check that I did not authorize them to cash. I have never been so displeased..

Motordoc 9.

Don't use this Company!! The owner Christian will come out in an emergency but will ask for 1/2 down before starting the Job. Once started he will leave and say he will be back. Good luck ever seeing him again & if anyone does show up days later or if at all, it will be with Teenagers that are not fit to fix anything. I doubt this guy is licensed to do plumbing. The work he does do is not up to code and is subpar. I disputed the work after all the work done failed with my Credit card company and had to redo all the work he did along with replacing all the parts he installed with up to code and reliable parts. He left me with a real mess and had nothing to say but the work they do is under waranty. I wouldn't call this guy back if my life depended on it & wouldn't suggest this guys company to my worst enemies. Check the better business bureau to see what I mean about this company and Google reviews. My bet are the good reviews on Google are his own people posting good reviews for him. This company is a real scam. Watch out!

Cg P.

Over priced and didn't even cleanup after they were done. Bathroom floor was a mess. Left scratches on the chrome sink handles. Will never hire these clowns again.

Amanda N.

The owner of the company came out to give us a free estimate and diagnose a problem. He was over an hour late (and then seemed rushed the whole time he was here), was incredibly arrogant, rude and condensing. He pretty much refused to talk to me and wanted to deal exclusively with my husband. Luckily, we chose not to use him because after all that his diagnosis of our issue was 100% wrong. Steer clear!

S J.

Employee sent to start the project was here for most of the day, but didn't get much of anything done. Owner was nice initially, but then there was a problem and he had a bit of a meltdown/tantrum, inviting me to sue him. Horrible way to treat a customer and very unprofessional.

Sherry M.

Worst service! They made a mistake when they fixed the leak in our shower. We made two appointments with them & Christian Stanley himself said they would be out to fix it 2 days in a row but never came. He told me to buy the extender needed to fix THEIR mistake. I went to both home depot & Lowe's & neither store carried said part. He was rude when I spoke to him & said that the company we had come in to fix the tile they took out should be able to fix it; when he stated the first day they were supposed to come out he would not charge us for. The tile company ended up having to buy supplies to MAKE the part needed to fix it & charged us (rightfully so) $250. Stanley plumbing owes us this money & have yet to reimburse us! Never again will I have them in our home!!! DO NOT HIRE THESE CROOKS!

Katie M.

After reading the other reviews on here, I understand why we received such poor service. Just wish now that I had looked at these reviews first. They were so rude to us. They charged us $450 for less than 10 minutes worth of work. When we questioned it, we were told that their plumber was simply that much better and faster than other plumbers - and the job would have taken another plumber 2 hours - so they charge a higher labor rate. What?? There were such rude and strange exchanges in our follow ups with them, that we really don't even know what happened. We are just happy to have it over.

Frances W.

Stanley Plumbing out of Front Royal did work on my toilets, kitchen sink, and most recently pipes on five occasions over the last four years. However, this past time will be the last. He is pleasant, and cleans up everything. However, he is almost always late, coming after the two-hour appointment window. More importantly, this last time he overcharged and pushed hard to up-sell products and services. For example: he charged $375 per pipe (hot and cold) to install new copper elbow joints above the hot water heater. When giving the quote for this and other work, he spoke rapidly and urgently, and I honestly missed how much he was charging. I paid, but was not pleased. I asked a subsequent repairman (doing one other plumbing job plus additional house repairs) how much he would have charged, without informing him what I'd paid. His charge would have been $150. Stanley also urged me to buy a new gas hot water heater, though my current one is only five years old, still under warranty, and was properly inspected by the county. He said there is a new code for venting for better carbon monoxide control. Fine, I've installed an alarm at (obviously) a much, much lower price than a new heater. I like to give jobs to small business owners, but this one is just too expensive and unreliable.

Adam H.

I DO NOT recommend this company. High Prices, poor quality, and terrible customer service. The owner likes to talk about his experience and tell you why you are wrong when his poor quality, high priced work is failing. STAY AWAY!!!