Standard Plumbing Supply

Melissa H.

We are just finishing a master bath remodel, and ordered our sinks, toilet, and faucets here. Dee Dee was extremely helpful, and offered great suggestions on what would work with our new bathroom. I went back to Standard to order cabinet hardware, and Dee Dee was there and once again, was extremely helpful. The only downside is we ordered Riobel faucets from Canada, and they have taken a bit longer to arrive than we had hoped. Also, they are only open on Saturday by appointment (we drove out on a Saturday and found this out the hard way). Other than that, they are a great store off the beaten path. I would definitly return here for any other bathroom needs.

Mr R.

Slow service and not very helpful. They walked around for 10 minutes shuffling paperwork and said ""we""ll be with you soon."" I was the only customer in their. When I asked for a gas fitting for a particular job they said they didn't carry it. Pretty standard piece.

Diana V.

This place has the plumbing fixtures that you need for lower prices! It's where the contractors go to pick up their supplies, so I knew this was a good bet.

There is a main room with all types of plumbing supplies, in addition to a showroom that's adjacent to the main room.

The showroom has all sorts of fixtures on display for your remodeling needs.

We were able to pick up a kitchen faucet sprayer for a lot less than at a big box store.

Plus, Paul recommended a great plumber, Scott of Jack's Remodeling, who fixed the kitchen sink for a reasonable price.

Michael E.

I called Standard Plumbing about a replacement Rheem water heater after being recommended to them by Rheem. I called them and gave them the details and they said they could replace it. I asked if there were any charges and was told that it was a free replacement under warranty. They asked me to bring a sticker off the old water heater. I went there and they seemed to be ready to help. However, they thought I should get a 10 year warranty like my old water heater had, instead of the 6 year warranty on the new one specified by Rheem. They called Rheem and then told me that they could give me a upgrade kit under the warranty that would make the new water heater have a 10 year warranty. After having been there for a half hour, while the sales person was on the phone working out the details, he came back to me an said that I needed to go to a different distributor who had actually sold the original water heater to the original plumber. So, after wasting all that time, I went to the other distributor. There I was offered the same parts, but was told it would cost $250 plus tax. I told them that Standard Plumbing was going to give it to me at no charge under warranty. They refused to give me that offer, so I decided to go back to Standard. I called and talked to the manager, who then stated that they were going to charge me $250 plus tax as well. I told him that I had come to them originally after being told this would not cost me anything. He offered no accommodation or explanation or excuse for what I had been told. I ended up not buying from them and feel as if I had been lied to just to get me to come to them in the first place.

Ashley J.

Very poor customer service overall at Standard Plumbing in Concord. DeDe was originally very helpful. I ordered my item (shower trim and kit) and was told to expect a call that it had shipped to the store within 5-7 business days. Every week for the next 6 weeks I called to check on my item. Eventually I asked them to look into it...at which point DeDe let me know that my item was back-ordered for several months. She gave me the date to expect, and I was left to wait. During this time, my contractor began his work as planned. We expected that my item would arrive prior to his completing the other tasks. I found out (through MY calling the store and requesting, once again) that the item was back-ordered yet again. DeDe then went through the process of finding this item at a different store and had the company ship it to my house. I was not told that the FedEx delivery would require a signature, so I had to wait another week to pick up my item at a FedEx location. Needless to say, my contractor had long since completed my project and had moved on to another location by the time I obtained the shower trim (it had taken two months to obtain an item that I was told I would receive in one week). I will not be doing business with Standard Plumbing again.

Julie W.

Standard Plumbing has a great showroom, and even better customer service. I came in on a Sat and DeDe helped me order everything I needed for a bathroom remodel. I had photos of everything I wanted and she often found another supplier at a better price. I needed a replacement part for both my tub and sink faucet and they shipped them immediately. I would definitely use them again.

Kathryn A.

If you are looking for plumbing fixtures, I would strongly suggest using Standard Plumbing Supply. I worked with DeDe and she was awesome. I had a hard time deciding on what fixtures to buy so had to make several trips back to the store. What I liked best about DeDe was that she was very knowledgeable about her products, professional, very patient, had great suggestions and was so easy to work with!! So, if you're in the market to purchase plumbing fixtures, try Standard Plumbing and don't forget to ask for DeDe!!

Kevin M.

We purchased everything we needed for our bathroom remodel last Fall. We had a decent experience with two very helpful salespeople.

9 months later the shower head began to leak at the ball joint. I called Standard Plumbing to ask how to proceed with the damaged product. The highly corrosive representative I spoke with told me two things-

1. They have no computer records for personal sales, only wholesale. I couldn't believe that even though my entire order was processed in their computer system that they could not access it. Once I did find my invoice, they couldn't find any records with my invoice number. WTF?

2. They also said that they are only there to sell products, and they are not responsible for anything beyond sales. Then they said ""why would I ever think they would help with any issue, they are only a store?"" They gave me a 800 number for Kohler and told me to take it up with them.

I ended up speaking with Kohler, who couldn't have been more helpful and kind. They are sending out a free replacement today. Thank you Kohler for your good service!

We have plans to do our other bathroom later this year, but I will certainly never return to this business. If a business can't even help other than passing the buck to the manufacturer, no thank you.

I will never give my business to this terrible store again.

Jenifer W.

Standard Plumbing - Concord: Parts Department
Fantastic customer service! Ernie, at the parts counter, is an absolute stellar employee. Our access valve to our tub drain pipe under the house ""broke off"" when I tried to unscrew the cap. It turns out that the previous home owner (15 years ago) adhered a plastic pipe to the existing cast iron pipe with what looked to be silicone and when I turned the cap, the seal broke... at 4:45pm. I ran down to SP and Ernie greeted me with a smile and listened attentively to my situation. Expecting him to hand over some more adhesive and send me on my way, he instead found parts to get the job done RIGHT. He explained how to install it without patronizing me as a woman. Unfortunately, one side of the part he gave me did not fit over the existing pipe under my house - my fault for not measuring it before I came into the store. Since it was after hours, I had to return the next morning. As soon as he saw me, he knew it didn't work and went back to solving the problem with an alternative solution. This man went out of his way to accommodate me. He gave me encouragement to get the job done... and it WORKED. I was able to fix a problem on my own, without having to hire someone, and I was able to do so because of Ernie's excellent customer service.

s. t.

After starting my search for our master bath's remodel fixtures at a small and pricey boutique bath showroom and at the usual local plumbing supply store (both near downtown Walnut Creek,) I was so happy and lucky to find Standard Plumbing! They have a large beautiful showroom with easy parking and access from the highway. It was my quartz fabricator in Martinez who called them when we needed to find a very shallow sink.
Dede responded immediately so I made an appointment with her. She was very knowledgeable, patient, and thorough in helping me decide between the many styles and feature options. And the prices were very competitive. I compared the Standard Plumbing prices to a few online plumbing sources. Standards prices were about the same or less for most of the items. The couple of items that were a bit more were definitely worth the difference given all the time, expertise and personalized service that I received from Dede.
Adam, who is leaving to manage the new San Jose store, was also very friendly and helpful if Dede wasn't in. The whole place is very well run. All my items arrived on time and were inspected before I picked them up. Moreover, when I wanted to inspect the medicine cabinet myself, the guys in the back didn't mind reopening the box and unpacking the item to show me before rewrapping it again. True customer service along with great selection and prices. You can't ask for more!