Standard Plumbing Supply

Connor P.

My first yelp review and this place is worth the effort
Our first visit here was for a part on an old toilet that broke on our son's graduation day,talk about stress
When we walked in the showroom it was very busy but we were still greeted right away. The plastic bag in our hand must have been the clue we were looking for a parts counter because thats what the man asked and showed us the way. This place was even more busy, but everyone was laughing and joking while they waited their turn. This must be the place to be! It was like Cheers for contractors,with a comedian behind the bar! The staff was running back and forth to shorten the line but noone left when they were done, the customers helped us find our part while we waited for our turn,bottom line,we were in and out in 20 minutes,stress gone and we were both smiling and laughing all the way home. What an experience!, only wish we could have stayed longer. Our second visit was to replace that old toilet, the staff was very friendly and knowledgeable,an equally pleasurable experience. Now we know where to go for that upcoming masterbath remodel!

Jack E.

I have been putting together a full bath remodel and had been to General Plumbing in Walnut Creek a few times and it was clear all they wanted to do was have me send in my contractor. This was in the showroom part, not the service section. I heard about Standard Plumbing and although they are much harder to get to, I went and was delighted. Concededly it's takes a bit of time to be helped, but once you are they are willing to walk you through each step of the plumbing world which now includes a lot more than it did twenty years ago.

They were very willing to help match styles between manufacturers and to work out the features I wanted like anti scald and thermostatic controls.

A great place to buy and to get professional advice.

Fatemah N.

Service and experience was great. Adan was my sales/service representative and he was awesome. He took his time to make sure all her needs are met. The prices are great at this store and there's lots of options to look at in their showroom.

Lisa T.

Zero customer service! I walked into the showroom mid day and there was not one person there. After about 10 minutes of looking around I waved a someone sitting at his desk and he casually looked at me and didn't say a word. I saw others in the storage room but not one person came out and greeted me or offered assistance. Needless to say I won't be coming back to buy anything here.

Julie M.

Dede really helped helped me fix an issue with an item I ordered. She really helped me out of a jam! She was also very helpful with showing me a lot of options for a variety of products I was purchasing. Paul was very informative and helpful as well, as were all of the guys there!

SF M.

I can not imagine better customer service!
I called Standard Plumbing to enquire about a replacement part for a faucet I didn't even buy from them. I was blown away by Dede's willingness to help me. She was willing to see if she herself might have the piece I needed even though she no longer carried this particular brand in her store.
In the end, she was able to help me get the missing part from the manufacturer free of charge. She absolutely made my day, as I needed 2 pieces that the manufacturer initially told me cost $34 each. ..they were missing from the box when I purchased the faucet. Dede didn't care if I purchased the faucet from them, she just wanted to help me get the parts.
Imagine what kind of customer service they provide when you actually purchase an item from them! I'm impressed!

Ania L.

Probably would have been three stars if not for DeDe, she's a gem. A very, very energetic, friendly, bouncy, and helpful gem. Had a leaky toilet that was rather old anyway, so after some online research, and determining that Home Depot's selection does indeed stink, went to Standard Plumbing. The show room is pretty large and there's plenty of options to browse. And yes, you can actually sit on these toilets, they aren't glued to a shelf 5 feet above you like at Home Depot. And yes, I know why they have to do that (it's a Sick Sad World...).

DeDe helped narrow down the options and looked up various models and price points for us, and seemed, well, genuinely passionate about her job. And ended up finding a great toilet that was exactly what I wanted for the right price (I'm cheap). Also helpfully pointed out that CoCo county is running a rebate program if you buy a water-efficient toilet and helped get all the information lined up for me. Over a 100 smackers back, score!

I have another toilet in my downstairs bath that needs replacing and will surely be coming back here. OHH, and it helps that Black Diamond Brewing Co. has their tasting room right down the road. Cuz everyone needs a beer to celebrate a new throne!

Karen M.

I have had the WORST experience with this company in Concord, CA. Their sign at the front door says Monday-Friday 7 to 5. I went on a Saturday and left because the sign said Monday through Friday only. I went home to look at their website and noticed that they do have Saturday hours! I was there when they were opem, but left because of the incorrect sign.

I went back on a Monday at 7:50 and the doors were locked. I walked around the side and a man said that the showroom is open at 8. I said that the sign says 7-5. He said 7-5 is for contractors and that the showroom hours are different. I asked when I should come back to get service from the lady who works in the showroom and he said that she'll be in at 8:30 am. So, I went back at 10:00 only to find out that the lady comes in at 1:30 on Monday!!! I will NEVER give my business to this company!!

Wayne C.

Plumbing. It doesn't get much more exciting than that. So if you have a ""plumbing event"" you want to get through it as efficiently as possible.

I recently purchased a replacement valve from another store and found my faucet was still leaking. After trying several fixes, I decided to stop by this company on a recommendation.

I am taking my time to write how helpful they were. They had exactly what I needed. They understood what I needed, what I had done, and that it should have worked! Without my asking, Mark offered to take back my new, new valve (!) if it didn't actually make things better. And even better, they didn't need to! I am now drip-free!

Blake W.

Customer service in the back was absolutely terrible. I needed a small part to a faucet that they sold and the guy was not even willing to call the manufacturer to see if we could order it. After one hour and a gentleman from the Manteca store taking over, we called, found the correct part and got it ordered with a promise of a phone call when they arrived, knowing I had a huge dinner to do and needed the pre-rinse sink sprayer.

Surprise...no phone call when the part arrived. I even called first thing to remind them to call me when the part arrived. I had to call again after 4pm and they said that the parts came in around noon...was not happy at all!!!