Standard Plumbing Supply

Lee J.

This is my second review for Standard Plumbing, six years after the first one. In 2017 we bought ALL our bathroom and kitchen plumbing supplies, faucets, shower, shower pan, etc from Standard Plumbing. They have been very helpful. Over the years we have enjoyed the newly remodeled bathrooms and kitchen. Six years later, one of the Grohe faucets started to have a very low water flow due to deposits.

I went to the store to ask for assistance in buy a replacement part. One of the gentlemen working there, Johnny, has been very helpful. As soon as I provided him with copies of my 2017 purchases, he was able to track down the replacement part, reached out to Grohe and asked them to send us three replacement aerators for the three Grohe faucets. Not only did they send them, but the shipment was free of any charges, since the Grohe faucets have a true lifetime warranty.

I really appreciate Johnny's help, so I thought that a nice note on Yelp would show potential customers that they will be in good hands with the Standard Plumbing team in Concord.

We will certainly continue to use their services for any of our plumbing supplies needs.

Thank you for your help and support, Johnny.

Tip L.

I had to replace a hard to find 2 hole laundry room faucet and the Letts plumber suggested this store. It is located in the middle of nowhere but has beautiful large showroom. Rep Arnie looked in storage and could not find one so he searched catalogs to order one moen faucet that fits. Also followed up with email and installation pictures. I am happy with their service on such a small piece of business . Arnie is the best!

Michael C.

For parts this is cheaper than Lowes down the street AND stuff is in stock. People are friendly and knowledgeable. I've been buying plumbing supplies for 45 years. Recently moved to the area. Wish I'd known about this place sooner.

Bernadette C.

American Standard i was going to have a shower and remove the bath dub i gave them a check $1030 i changed my mind about having the work done
I called and canceled in 3 days refused to refund my money back to me very nasty manager from Texas I told him I did not have appointment for them to do the work he said i should pay him more money American Standard how can you have people like that work for please read your reviews
Bernadette Connaughton dont have your managers steal our money from elderly seniors

Edward K.

Helpful staff, good prices, and more selection than the big hardware stores. I was looking for cast iron DWV pipe and I was happy to find I could get it locally. This was the first time I had been there but now that I know about this place, I'll be back. My wife said their showroom had a lot of nice items as well.

Melissa H.

We are just finishing a master bath remodel, and ordered our sinks, toilet, and faucets here. Dee Dee was extremely helpful, and offered great suggestions on what would work with our new bathroom. I went back to Standard to order cabinet hardware, and Dee Dee was there and once again, was extremely helpful. The only downside is we ordered Riobel faucets from Canada, and they have taken a bit longer to arrive than we had hoped. Also, they are only open on Saturday by appointment (we drove out on a Saturday and found this out the hard way). Other than that, they are a great store off the beaten path. I would definitly return here for any other bathroom needs.

Mr R.

Slow service and not very helpful. They walked around for 10 minutes shuffling paperwork and said ""we""ll be with you soon."" I was the only customer in their. When I asked for a gas fitting for a particular job they said they didn't carry it. Pretty standard piece.

Diana V.

This place has the plumbing fixtures that you need for lower prices! It's where the contractors go to pick up their supplies, so I knew this was a good bet.

There is a main room with all types of plumbing supplies, in addition to a showroom that's adjacent to the main room.

The showroom has all sorts of fixtures on display for your remodeling needs.

We were able to pick up a kitchen faucet sprayer for a lot less than at a big box store.

Plus, Paul recommended a great plumber, Scott of Jack's Remodeling, who fixed the kitchen sink for a reasonable price.

Michael E.

I called Standard Plumbing about a replacement Rheem water heater after being recommended to them by Rheem. I called them and gave them the details and they said they could replace it. I asked if there were any charges and was told that it was a free replacement under warranty. They asked me to bring a sticker off the old water heater. I went there and they seemed to be ready to help. However, they thought I should get a 10 year warranty like my old water heater had, instead of the 6 year warranty on the new one specified by Rheem. They called Rheem and then told me that they could give me a upgrade kit under the warranty that would make the new water heater have a 10 year warranty. After having been there for a half hour, while the sales person was on the phone working out the details, he came back to me an said that I needed to go to a different distributor who had actually sold the original water heater to the original plumber. So, after wasting all that time, I went to the other distributor. There I was offered the same parts, but was told it would cost $250 plus tax. I told them that Standard Plumbing was going to give it to me at no charge under warranty. They refused to give me that offer, so I decided to go back to Standard. I called and talked to the manager, who then stated that they were going to charge me $250 plus tax as well. I told him that I had come to them originally after being told this would not cost me anything. He offered no accommodation or explanation or excuse for what I had been told. I ended up not buying from them and feel as if I had been lied to just to get me to come to them in the first place.

Ashley J.

Very poor customer service overall at Standard Plumbing in Concord. DeDe was originally very helpful. I ordered my item (shower trim and kit) and was told to expect a call that it had shipped to the store within 5-7 business days. Every week for the next 6 weeks I called to check on my item. Eventually I asked them to look into it...at which point DeDe let me know that my item was back-ordered for several months. She gave me the date to expect, and I was left to wait. During this time, my contractor began his work as planned. We expected that my item would arrive prior to his completing the other tasks. I found out (through MY calling the store and requesting, once again) that the item was back-ordered yet again. DeDe then went through the process of finding this item at a different store and had the company ship it to my house. I was not told that the FedEx delivery would require a signature, so I had to wait another week to pick up my item at a FedEx location. Needless to say, my contractor had long since completed my project and had moved on to another location by the time I obtained the shower trim (it had taken two months to obtain an item that I was told I would receive in one week). I will not be doing business with Standard Plumbing again.