Stan The Hot Water Man

Richard S.

We came home 3 days ago to find water on our garage floor that appeared to come from a leaking pipe connected to our water heater.After contacting at least 4 well known suppliers of water heaters including the company that installed ours, none were interested in addressing a leaky pipe, rather try to replace the whole system! we were referred to 'Stan the Hot Water Heater Man'..Frankly I didn't know if I should laugh or cry (somewhat of a skeptic) over this, but took the chance and made the call. Wow! fast (live) answer to my call, followed by the technician 'Stu' about 35 minutes later, set up appointment to come over to my home, got here early, took a look at the issue and said he'd be done in 30 minutes or less. Upon replacing the leaking pipe he found one other issue connected to the pipe (pressure tank)..everything was done in 40 minutes, reasonable pricing on parts ($77.50) plus the $99 for call/visit! everything works, Fast response time, A friendly, knowledgeable repairman and fair pricing.The phone contact info is now on my water heater...I'm completely satisfied! Great company to work with..I highly recommend this company!

Alexandra D.

I called Stan The Hot Water Man because my hot water tank started to leak! They came out as an emergency call. I was so grateful because they had a busy day and I could not thank them enough. They were friendly and professional. I would call them again for any repairs or maintenance on my water heater. Thank You!

Iain M.

One call to Stan The Hot Water Man and 45 minutes later, Brent is here, ready to replace a faulty thermocouple in our design-flawed Whirlpool gas water heater, on his lunch hour, no less! Thirty minutes later, he's done, and we have hot water again for the first time in four days (and 20+ phone calls to Whirlpool and other plumbers). Stan was referred by Black Cat Plumbing, so I am indebted to both for my rescue.

I can't recommend Stan The Hot Water Man highly enough - fantastic service at a price not befitting a plumber!

Laura P.

Our experience could not have been better. Our usual handyman noticed that our hot water heater was on its last legs before we experienced problems, but some construction had been done in the area long after the old hot water heater was installed, which made replacement more difficult. Scott figured out an elegant solution, and the charge for the extra difficulty our situation presented was totally minor. We are so pleased with this service! Also, when I was calling around about hot water heater replacement, I heard from more than one plumbing company that they ALWAYS used Stan the Hot Water Man.

Kathleen W.

Thinking that the discoloration of our new PEX hot water lines was due to rust in our water heater, I contacted Stan the Hot Water Man on recommendation by another plumber who was unable to take our project. Due to the age of our tank, I assumed that we would have to have it replaced.

Morgan called me back and asked me several questions about what I was seeing and the condition of our tank. Since it was not leaking, in addition to the good condition of the pipes and the water quality in our area, I was pleased to learn that we would not have to replace our water heater after all. Morgan saved us over $2500!

I will certainly be calling Stan the Hot Water Man when it comes time to repair or replace our water heater, as I feel I can trust this company to suggest solutions that are in our best interest.

B S.

After paying another contractor to check my gas water heater (from another company) and having them tell me they were not sure what the problem was or if they could even come back the next day....I called Stan the Man. Customer rep at office was friendly and helpful. They said that the tech would call soon. He called back and after a brief conversation told me he thought he knew what the problem was and would be over early afternoon. He arrived when expected, was very professional and thorough. Quickly had it repaired and running. The cost of repair didn't hurt too much. I would definitely use them again and refer them to friends and family.

D S.

Stan The Hot Water Man could not be better!
We called them this morning to fix our water heater, as suggested and referred by Bruner Pluming, INC. (They are fabulous too!)

We were lucky to get a technician out on the same day. Each person we spoke with was extremely professional. They called to let us know what time their technician was going to arrive and we even received a follow up phone call to let us know that they were on their way.

As we originally thought, the thermocouple needed replacing. This is a simple part and they charged us for the price of the part $11.00 and a very fair price for their service call. George Morlan whom we purchased our water heater from, was going to charge us $135.00 for the same part, and they were not interested in coming out to service our unit. They were only interested in selling us a completely new water heater with out even taking a look at our water heater, which was not acceptable so we attempted to schedule a service call. Long story short, we were lied to repeatedly, and the technician scheduled to come out never showed up. Luckily for us we found someone better! Now, we will give all of our water heater business to Stan the Water Heater Man! Thank you!

Lew W.

I called around and got several estimates and Stan the Man got the job. His guy came when I was at work and did an OK job of replacing the water heater, but the bill he handed my wife was about $50 more than the estimate. He won't be invited back.

Patrick J.

These guys are the best. Darin the technician was incredibly skillful, flexible, and kind. He went above and beyond my expectations to make this job really easy for me. If you need a new hot water heater or service don't waste time shopping around or doing it yourself; just call Stan the Hot Water Man. You will be very pleased!

Kimberly L.

Since the tech wasn't able to carry our old hot water heater up the stairs by himself, he talked to my husband about picking it up in a few days (my husband was recovering from an injury and unable to walk down into the basement). Instead the tech tucked the old hot water heater behind the new one permanently locked in our basement. Each time I call the company I am assured they will call us back and come out and fix it. THEY NEVER CALL BACK!! They are obviously hoping we will give up.

I just want the old water heater removed, which the tech should have done in the first place. I don't know how this awful company has gotten such good reviews. I have never experienced such poor customer service.