Stan The Hot Water Man

Jamie B.

Our hot water heater busted on us leaving water all over our garage floor. I called Stan the Hot Water Man and spoke to Brian. From the first phone call I was impressed by the professionalism and customer service. He was able to install a larger (50 gal) tank even though another company told me it probably couldn't be done. The cost was pretty much exactly what he quoted me (which was cheaper than the other company we called). I could not have been happier with Brian, the service, and the end result. I highly recommend Stan the Hot Water Man.

Maria W.

We are so happy we went with Stan The Hot Water Man after calling a couple of other companies. Prices and availability was very reasonable compared to others. Our hot water tank started leaking and was very old. We wanted a new and more efficient one.Hunter was puntual, courteous respectful and very professional. I was very impressed with him and will only call him for any future services. Hunter is Highly recommend.

James R.

I was left shell-shocked after getting a quote on a replacement for our 18 year old water heater from a company we were connected with by Costco. I wouldn't say they were shady, but they quoted a package price for a basic AO Smith heater that was over two and a half times what online plumbing supply houses wanted for the same heater alone.

After searching the web I came to the conclusion that Stan The Hot Water Man was getting nearly universal good reviews so gave them a call for a second opinion.

Brian quickly gave me a call back and was very upfront. Turns out the company normally deals in Rheem and Bradford White, and he immediately quoted me an installed price for one of those with equivalent specs to the AO Smith heater that was well under half what the Costco outfit quoted me. He said they could do AO Smith as well, but he just wasn't as familiar with them so would have to do some research on price.

Armed with this knowledge I did some more research and found that AO Smith was well respected but so also is Bradford White. Since my old heater was a Bradford White and had served us without issues well beyond its warranty period I decided that I just couldn't justify the price difference. Heck, at this price we can replace the Bradford White twice and still be less out-of-pocket than the AO Smith would leave us for a single replacement.

I talked to Brian again. In the course of my research I had come to find that there were higher output heaters than what we have had and also were quoted. He had never dealt with one of those heaters, but gave me a call back within an hour and left a message to let me know he could get me one for less than 10% more. He explained that the higher output heaters needed a larger vent than the standard ones, and that if we needed to upsize ours it would cost a bit more. He also suggested we add a surge tank due to the higher heat input and since we didn't have one before. He gave me a price for the heater and surge tank which was still under half of the basic AO Smith heater quote from the Costco outfit.

So, 3 working days after first talking to Brian he was at our house with the new heater and surge tank. I was at work but my wife was home to let him in. She felt very comfortable with Brian and only had good things to say about him.

In less than two hours Brian had the old heater out and the new heater (including new surge tank) installed. The total price was exactly what he had quoted me on the phone. Turns out our vent line did not need to be upsized.

In this day and age it seems rare to deal with someone who knows what they are doing, does it well, and does it affordably. We couldn't have asked for a single facet of the entire experience to have gone any better than it did. At less than half the price we got from Costco it seems all the more amazing.

David S.

Based on a friend's recommendation, I called Stan the water heater man, and actually spoke with Johnny (JJ) over the weekend (Saturday) who replaced my 16 yr old water heater gone bad within six hours... unbelievable service! Seemlessly replaced my original unit with a
state of the art unit in less than one hour. I was impressed with the efficiency and quality of work. 5 stars! Highly recommend.

Christie G.

This company is top notch. The level of professionalism was honestly the best I've ever encountered of an appliance/home repair company. The service technician, Jake, commited to a time of arrival (not a window) and showed up exactly at the time scheduled. He was curteous and efficient. Jake got our water heater working and scheduled to return the following week to replace a part that was causing a small leak. We scheduled an appointment for the following week and then magically Jake appears at the EXACT time he said he would, the following week. This may seem like an odd reason to give a stellar review but if you've ever waited for 6 hours for a repair technician only to get a call that they're running late, then you understand why I was so impressed! I highly recommend this company!

Erin E.

My husband was out of town when an element on our water heater went out. I called Stan the Hot Water Man and got a call back from Brian, the technician, to figure out scheduling. He was able to come out to Forest Grove the next morning. Brian was friendly, knowledgable, and completed the job quickly. I also found the price to be reasonable.

Hopefully, my water heater holds out, but if not, I will definitely be a repeat customer. Thank you!

Samuel K.

This is the kind of business you make contact with during times of stress and need. Professionalism and knowledgeable and honest techs save the day in this situation, and Hunter was just that sort of person.

We decided to replace the 20-year-old water heater in our home ... well, actually, as you all may really know, one never decides, the old water heater makes that decision for you. And ours had decided to signal EOL with a drip, drip leak which was leaving standing water on the basement floor.

After NW Natural referred us to a couple of places, a bit of web research caused us to stumble on Stan. And, after talking to a couple of techs (one who tried to upsell us amazingly) I noted what other reviewers have noted about Stan and put in a call. We got Hunter to come out, who quoted us less than half of what the other guys did, told my wife ""well, I'll just put a water heater on the truck and be right over"" like it was NBD, and came and stayed within the estimate, did the work quickly, neatly, affably and, again, professionally. We got a square deal and sharp work for what is really a high-anxiety situation.

We'd use them again. I'd recommend them in a moment.

Nikki M.

Hunter came out and repaired my waterheater with a new thermocouple and provided some of the best customer service I have experienced. Not only was he accommodating and honest, but the prices were fair and beat out all competition. I had a shady plumbing company come out (see the rest of my reviews) and without even checking it over said I need to replace the entire waterheater since it needs a part ""no longer readily available"". When Hunter was finished he said I can call anytime if anything else comes up and was super friendly. Can't recommend these guys enough!

Sara W.

If you have a water heater issue, call Stan before you do anything else. Unlike other plumbers who cited imminent failure of my water heater, Mike, who answered my call, explained that if the unit isn't leaking, it's likely fixable for a fraction of the cost of replacement. Brian came out promptly and was done in about an hour. Super courteous and kind, transparent. They installed our heater 9 years ago so they could have made a sales pitch like the others, but they were all about doing the right thing. Saved me more than $2500!

Kelly R.

Our water heater sprung a small leak. Put in a request to Stan The Hot Water Man via their website. Received a call from the technician, Hunter, within an hour. Made an appointment for two days later and he even gave me a ballpark estimate for a couple of possible options (repair vs. replacement). Hunter stayed in touch the day of the appointment to let me know he'd be there at the appointed time. Ended up the water heater needed replacing. Hunter explained everything and did a quality job, strapping the water heater to our foundation wall, hauling away the old water heater, setting the temp to match our old temp setting, tested everything -- and the cost was slightly below the estimate. We have hot water!

I highly recommend Stan The Hot Water Man, and maybe you'll be lucky to get Hunter as your technician.