Stan The Hot Water Man

Kes J.

We have used Stan the Hot Water Man on two occasions. Recently, the gas hot water heater (50 gallon Bradford White), stopped working. The unit was less than 6 years old, so we were shocked when NW Sundance Services left us an estimate of over $1,200 in repairs (not covered by our home warranty) on top of the cost of a new hot water heater. I immediately called Stan the Hot Water Man to get a second opinion even though they weren't covered under my home warranty. Kenny came to my rescue. Not only was he able to diagnose the problem (flex hose), he carved out time in his day to come out the next day. I gladly paid the $160.50 fee and will only use Stan the Hot Man for hot water heater issues in the future. If you are looking for a fair, competent, honest, highly reputable company for your hot water heater repairs you can't go wrong with Stan the Hot Water Man. Kenny you rock!

Dan P.

Water heater died, called Stan the Hot Water Man. Receptionist said a repairman would call me to set up an appointment.
About an hour later I got a call from Rico. He asked me to send him photos of the set up and the water heater so he could see what to order.
I did and he sent me an estimate of $970.
Next day Rico showed up. He's very personable, great guy. I told him if he needed any help carrying or holding anything let me know.
I went in the house, about an hour later he knocked on the door. I thought he wanted help carrying out the old water heater, but No. He was done!
Wow! I was sure it would take much longer.
In less than an hour later I was showering with hot water again.
Rico's a great guy, hard worker and fast.
Total was $975, told a friend who had his water heater replaced about a year ago. He said I got off cheap. His was about $200 more!
Very happy with Rico and Stan the Hot Water Man!

Gary G.

First step to quality repair is knowing who to call. For our specialized heat system that is Stan the Hot Water Man.
Left email over the weekend and received a call Monday 10 AM that they will arrive in 15 minutes. Tech Darin-diagnosis, part on truck and repair done in 15 minutes.
Every time Stan H2O is called, they deliver superior service for us.

Linda C.

I've had 3 experiences with this company over the last 8 years. Every single one has been a positive one. Today we had to have our gas hot water tank replaced. They responded quickly, replacement only took an hour and the price could not be beat by their competitors. I highly recommend them!

Peter B.

These guys completely saved us when the igniter on our combined hot water and radiant heat system died in the middle winter. They were professional, personable, competent and timely.

Jamie B.

Our hot water heater busted on us leaving water all over our garage floor. I called Stan the Hot Water Man and spoke to Brian. From the first phone call I was impressed by the professionalism and customer service. He was able to install a larger (50 gal) tank even though another company told me it probably couldn't be done. The cost was pretty much exactly what he quoted me (which was cheaper than the other company we called). I could not have been happier with Brian, the service, and the end result. I highly recommend Stan the Hot Water Man.

Maria W.

We are so happy we went with Stan The Hot Water Man after calling a couple of other companies. Prices and availability was very reasonable compared to others. Our hot water tank started leaking and was very old. We wanted a new and more efficient one.Hunter was puntual, courteous respectful and very professional. I was very impressed with him and will only call him for any future services. Hunter is Highly recommend.

James R.

I was left shell-shocked after getting a quote on a replacement for our 18 year old water heater from a company we were connected with by Costco. I wouldn't say they were shady, but they quoted a package price for a basic AO Smith heater that was over two and a half times what online plumbing supply houses wanted for the same heater alone.

After searching the web I came to the conclusion that Stan The Hot Water Man was getting nearly universal good reviews so gave them a call for a second opinion.

Brian quickly gave me a call back and was very upfront. Turns out the company normally deals in Rheem and Bradford White, and he immediately quoted me an installed price for one of those with equivalent specs to the AO Smith heater that was well under half what the Costco outfit quoted me. He said they could do AO Smith as well, but he just wasn't as familiar with them so would have to do some research on price.

Armed with this knowledge I did some more research and found that AO Smith was well respected but so also is Bradford White. Since my old heater was a Bradford White and had served us without issues well beyond its warranty period I decided that I just couldn't justify the price difference. Heck, at this price we can replace the Bradford White twice and still be less out-of-pocket than the AO Smith would leave us for a single replacement.

I talked to Brian again. In the course of my research I had come to find that there were higher output heaters than what we have had and also were quoted. He had never dealt with one of those heaters, but gave me a call back within an hour and left a message to let me know he could get me one for less than 10% more. He explained that the higher output heaters needed a larger vent than the standard ones, and that if we needed to upsize ours it would cost a bit more. He also suggested we add a surge tank due to the higher heat input and since we didn't have one before. He gave me a price for the heater and surge tank which was still under half of the basic AO Smith heater quote from the Costco outfit.

So, 3 working days after first talking to Brian he was at our house with the new heater and surge tank. I was at work but my wife was home to let him in. She felt very comfortable with Brian and only had good things to say about him.

In less than two hours Brian had the old heater out and the new heater (including new surge tank) installed. The total price was exactly what he had quoted me on the phone. Turns out our vent line did not need to be upsized.

In this day and age it seems rare to deal with someone who knows what they are doing, does it well, and does it affordably. We couldn't have asked for a single facet of the entire experience to have gone any better than it did. At less than half the price we got from Costco it seems all the more amazing.

David S.

Based on a friend's recommendation, I called Stan the water heater man, and actually spoke with Johnny (JJ) over the weekend (Saturday) who replaced my 16 yr old water heater gone bad within six hours... unbelievable service! Seemlessly replaced my original unit with a
state of the art unit in less than one hour. I was impressed with the efficiency and quality of work. 5 stars! Highly recommend.

Christie G.

This company is top notch. The level of professionalism was honestly the best I've ever encountered of an appliance/home repair company. The service technician, Jake, commited to a time of arrival (not a window) and showed up exactly at the time scheduled. He was curteous and efficient. Jake got our water heater working and scheduled to return the following week to replace a part that was causing a small leak. We scheduled an appointment for the following week and then magically Jake appears at the EXACT time he said he would, the following week. This may seem like an odd reason to give a stellar review but if you've ever waited for 6 hours for a repair technician only to get a call that they're running late, then you understand why I was so impressed! I highly recommend this company!