Southwest Plumbing

Patrick W.

My first encounter with Southwest Plumbing was an emergency and WOW! I am a thrilled new customer. I woke up to find water on the living room floor and kitchen floor and it was coming from the wall between the two rooms. I was panicking because I was set to leave on vacation then next morning. I called SW first thing and Rachel in service took the information and told me she would get back to me. Within 10 minutes she called back to say a technician would arrive between noon and 4pm. I knew this would be a nail biter.

I was thrilled when Dave showed up at 11:30, far earlier than I expected. within minutes he was digging in the wall behind the refrigerator and found the problem; a tiny hole in the tubing in the wall that goes to the ice maker. He cut off the problem area, fitted a new valve, and gave me tips for the future (pointing out that the tube connected to the water under the sink and the cold water valve was an additional shut off). He was done and gone within an hour and I get to go on vacation as planned.

Thank you Dave, Rachel, and Southwest Plumbing. You are my heroes!

Larry M.

I broke the cold water connection to my shower valve while replacing the washer to stop it from dripping. There was a partial access panel in the wall
in the bedroom that backed up to the shower. I called 5 plumbing companies and spoke to two people. One person told me he could not get to it for a couple of days. 3 number I left voice mail and finally Southwest Plumbing where the receptionist told me she would have the dispatcher call me to set up an appt. I drove to Lowe's to buy the fittings and a shut off in case I had to try the repair myself. The water to the house was shut off.
While I was at Lowe's Southwest dispatch called me and told me they had scheduled a service tech who would call me as soon as he was due to arrive.
I checked out of Lowe's and before I could get home Robbie called and told me he was at the house already. He was the greatest. He opened up the wall and in less than an hour we had the water on again. From the time the leak happened 1:15PM to the time the job was finished 3:55PM was 2 hours and 40 minutes. I was worried we were going to be without water for a full day.
Don't call anyone else. Polite, unbelievably responsive, the price was more than reasonable. Robbie the tech was professional, friendly and experienced. I cannot say enough good things about this company. I am a customer for life. I don't remember the name of the two woman who I spoke with but both were superb. This level of customer service is almost impossible to find today.

Edan D.

I must start with Diana Santiago first. She went above and beyond. Not only is she professional, she definitely cares about the company and the clients like no other. She saw that I was challenged with a blockage in my pipes and needed help as soon as possible. I tried calling many places and no one was Available for at least a week out. Diana first told me the earliest they could get someone out was four days out. Then an opening happened and she called me back and actually got me someone the next day, Juan Hernandez.

Juan was VERY professional and straight to what the matter was. He worked up a big sweat, and managed to work around obstacles and cleared the pipes.

I will 100% be calling this company back for any plumbing issues. You can't go wrong here, their clients obviously are important to them.

Joel W.

First they came out to retrofit a bathroom with old galvanized pipe to new pipe, quote was 11k which is insane.

didn't go with them for that, so just had them cap off an old galvanized pipe (600 dollars, still insane prices since it took 45 minutes) and then they left.

an hour or so i noticed a pinhole leak, Kris was the plumber who took care of this. I called and reported the leak that was caused by the work and they said ""because it's a foot and a half away from where we capped, and because it's old plumbing, it's not under warranty, it would have happened at some point or another""

just ridiculous. now we have a leak in our basement and they wouldn't even consider remedying the problem they introduced from their work. If they can't warranty work on old pipes, don't do work on old pipes?

Wouldn't recommend southwest plumbing unless you have a serious emergency and your house is brand new so nothing else could go wrong. they'll rip out an arm and a leg to fix the most basic of plumbing problems.

Brandon was the service manager who declared ""this isn't in warranty because they're old pipes"". Total joke, ran around in logical circles as he tried to explain what was in warranty and what wasn't. there was no rational to it, totally subjective that they just didn't want to fix the issue they introduced. could have taken then 20 minutes to fix but nope, poor service is their motto i guess!

Mario I. C.

Doing the honey do list on the weekend I had a leak from under the sink with a new faucet. Water everywhere in the bathroom. I couldn't fix or stop the leak. I called on Saturday afternoon. I spoke with a representative who explained and listened to all my needs and troubles. I had the technician call and listen to my needs. They confirmed an appointment on the same day . No up selling here just doing the job right the first time. Robert my technician did an amazing job explaining all in detail service completed clean work space and cleaned up after himself. Great job well done Robert the technician was friendly and professional and highly knowledgeable. The job was completed in a timely fashion. I recommend Southwest Plumbing and Robert the technician. Thank you for saving the day !

Chloe C.

Came out same day and resolved the issues immediately. They were excellent over the phone and in person. Overall experience was amazing. Thank you!

Brian S.

Things worked out for the best. I'm always disappointed when I have expectations. I grateful things changed and we found that correct solution. Thank you.

John S.

Talk about a company that goes the extra distance and you are talking about Southwest plumbing. We had a problem with a leaky shower system. Southwest did some work but the problem continued. I was prepared to move forward with a very expensive job to fix the problem but Southwest volunteered to try one more thing at no additional cost to me. They came today and solve the problem and save me more than $1000. Alex is outstanding and a valued Service provider. Thanks very much Alex for a job very well done

Ava R.

My toilets were stopped up. I wish to thank them for getting them up and running. They showed up and found my problem is tree roots in the sewer line.

Jin A.

Summary: Their prices are competitive BUT get things in writing if you decide to go with this company because I have had issues with verbal negotiatons.

I had a pretty not great experience with Southwest Plumbing.

We had what turned out to be a tree root that grew into one of our sewer pipes, causing a complete block. I received a recommendation for two companies from a contractor and called them both. The first company ran a line and said that our root was most likely at a spot in front of our rose bushes and gave us an estimate to dig it up that seemed high so I called Southwest for a second estimate. They came in at more than a thousand dollars cheaper so I hired them.

Sounds about good so far right?

Now, I will admit that I know nothing about plumbing and like a lot of people, trust reputable companies not to lead me astray. That is the reason why I gave them two stars instead of one - because I understand that miscommunications can happen. However, these ""miscommunications"" cost me over $2000.

So here is what happened from my POV.

First, I agreed to pay another guy to come out to fun a line to give a second estimate on where the block was (their camera guy was busy). I thought that was supposed to be a few hundred and they later billed me for over five hundred for just this service. The kicker was that the young gentleman who they sent out ""thought"" that he might have gotten the block, decided to run some water....and flooded a good portion of my house. To be fair, he got cleaners to come out and mop up the mess but we had to get our baseboards repainted and our floors sanitized by a cleaning crew on our own dime - fun!

Second, I was warned by the guys who came out to dig out our root that if we never got it verified via camera, that they might have to dig another hole. I called the gentleman I had been negotiating with and told him that I did not want to pay to dig two holes and was willing to wait for the camera guy (since the first one was costing a few grand) and he said tell you what, they crew is already there, if they ""dig the hole and they don't find anything"" we won't charge you for it. I felt pretty reassured and when I got off the phone, the very nice gentleman who were there (hearing my side of the convo since I repeated what he said) said, oh that is nice that they won't charge you for the second hole.

Surprise, it turned out that the first company had misjudged where the root would be but double-whammy, the gentleman who I spoke with on the phone informed me that I would indeed have to pay for a second hole because what he meant by ""don't find anything"" was if they didn't find a pipe - which they did. So because they found a pipe in that spot, it still counted. Again, I was willing to wait another day because this was a lot of money and was talked into it with the promise that I wouldn't have to pay twice (bwahaha). I went ahead with them because they were willing to give me a slight discount and at that point, I was just exhausted (my family which includes a young child had been without water for a couple of days at that point).

Third, the root removal (I will say that the gentlemen who dug out the hole were actually really nice) went off without a hitch but then it turns out that they sent my invoice to the WRONG email address which just compounded the comedy of errors since it occurred to me later that due to THEIR mistake, my almost perfect credit score could have been dinged pretty badly.

To be fair, almost everyone I worked with was pretty nice but there were too many miscommunications and errors on their part that ended up costing me a LOT Of money.