Southern Trust Home Services

Jay A.

had a worse experience. was having a electrical problems. called them and lady was very nice told me someone will contact me . Technician called and came out to see whats going on. Before he even look at anything he told me it be $357 before he start anything. called his manager and manager told him to not charge and only charge $99. i appreciate the manager, but Tech was clueless. he calls himself certified but couldn't even figure out what was the issue. there was some corrosion on the wires. i asked him if he could spray something or clean it he refused to do anything. All he was saying that he waived the fees. some how he fixed the problem for night and next morning same thing happened. I called them again and lady told me tech is saying the whole meter, panel, breakers, wires will meed to be replaced. will cost me about 7-10,000. nothing else they can do.UPDATE- Resolution department did call back and went over with me , Very helpful and offered me Membership for Free.. Good to know someone do care . Thanks Ms Ainsley

Dwayne M.

First off they did show up on time. Then proceeded to upcharge whatever they did in my house with there so called pricing book. Also went on to sell an warranty extension and if you did not purchase their warranty the they proceeded to charge more on the product that you needed to be taken care of. I got so frustrated with the company I asked for all of my extra warranty purchase to be refunded back to me the they went on to say that I would be charged 15% more! Side note I was stupid enough to py S1200.00 for a toliet purchase and install! Now this was an upcharge/inflated price for sure and this is when I started thinking of all the other work that I hah had them do and that is when I asked for the refund and told them that I was not doing anymore business with the. They upcharge because they are charging you for their trucks, insurance and training expenses. Finally they have never returned my call concerning a refund of the money for the extra warranty even the though they should have a warrant that the product has and at least some sort of warranty concerning their labor.

P.S. Don't get suckered as I did. Very questionable business practice and I started using a smaller company that does not get greedy!

Laurel R.

One of their plumbers unclogged my bathtub drain. Took him less than 15 minutes. The discounted bill was $733.00!!! I called the office the next day to question this charge and no one was available to speak to me about it. I called again three days later; again, no one to talk to! I called the third time and was put to a manager's voice mail because he ""wasn't picking up his phone"". Since they cannot talk to me I do not need to use their services again. This is HIGHWAY ROBBERY!!!!

Pamela S.

We had a back up in the summer2018 , it was about 12:30 in the morning, My washer backed up in the laundry room, The guy came cleaned out my main floor drain, but the clog was where the washer drained , he tried to unclog it then said he could not and thought the pipe was broke, . So he said to drain the washer in the floor drain which I trip over. He said he would get back with me, never did, I called and left a message no one ever got back to me. I joined that club to save 15% but I still paid over a thousand dollars to clear a floor drain, never fixed the other pipe which I called for. I will never recommend them. I now can not afford to change the washer from draining in the floor. Horrible company.

Beatrice L.

We will never uses southern trust again . Found out these guys work on commission and will try to sell you expensive products. They over charged us on a new electrical panel board. Once they do their work they are nasty when you complain about anything not working. I am going to file a complaint with the bbb.

Chris B.

Called at 7:30 one morning needing a plumber. Their answering service was very polite and seemed genuine to help. However after two hours of waiting for a callback I called them back. The answering service told me they gave the message to Southern Home Trust and that someone should have already called me back. I received a callback from this business later that afternoon wanting to know if I still needed someone. I had already found another person who responded within 30 minutes. Will not call this business again for help.

Eric V.

UPDATE/EDIT: After speaking with Ted (owner) at Southern Trust, we determined that the technician was, in fact, mistaken in his diagnosis. They kindly refunded the cost of my service call, which I appreciate.

My first experience with Southern Trust was positive. We had a clogged drain, and they were the only company I could get in touch with on a Saturday. The person they sent to snake the drain was courteous and professional. I was actually so impressed by him that I purchased a year of their ""Total Care Club.""

Fast forward one week, when I was having an issue with my upstairs HVAC. They sent a technician to come out and have a look. He poked around for over an hour and couldn't find anything. He then had to call his ""buddy"" who knows something about Carrier HVAC systems (since he apparently did not know anything about them), and he then concluded that we had a ""mismatched system."" Our compressor outside, he said, was made to run on the newer R410a refrigerant, while the upstairs air handler was made to run on the older and now obsolete R22. His solution? We needed to replace THE ENTIRE SYSTEM, inside and out, and that if we wanted something comparable to what we have now, it was going to cost us roughly $12,000!

I thanked him for his time and, as politely as I could, told him that I was fairly certain he had made a mistake. We have a Carrier Infinity HVAC, which is Carrier's top of the line system, and it is sensitive enough that it simply wouldn't run if the systems were mismatched like this. I paid him for the service call and showed him to the door.

The next day I got a call from Southern Trust. They wanted to make sure I was happy with my service call. I wasn't happy, and I conveyed as much to the woman on the phone. She passed the message along to Roger (service manager?), who called me back to discuss the issue. I told him the story that I just told you, and he told me that he was going to side with his guy until I got a second opinion, and that I should call him back when I did and that he would refund the cost of my service call if it turns out that the problem was misdiagnosed. I told him that was fair.

I called an in-town Carrier dealer, and they sent a technician out to take a look at my system. He confirmed what I already knew: that we did not have a mismatched system. ""Whoever told you that has no business working on HVAC systems. I've been looking at your system for five minutes and I know it's not a mismatched system,"" he said. When all was said and done, we did need a new compressor, which wasn't cheap, but it was a far cry from a $12k total replacement.

At this point I called Roger back to see about getting reimbursed for the cost of the service call. And to my shock, Roger had conveniently forgotten all about our conversation! He had no idea who I was, and had no memory of our conversation, or so he said. He took down my name and told me he would call me back in the morning. Five days later now and I'm still waiting for that call.

I was optimistic about Southern Trust after my first visit, and I thought for sure I had found a home service company that I could keep on my speed dial and call for any and all emergencies. That changed very quickly when they sent a technician who either 1) had no idea what he was talking about or 2) was trying to take advantage of me. From subsequent conversations with former employees of Southern Trust, I know that their service guys work on some kind of commission plan, so I'm guessing he was just trying to jack up his paycheck.

This experience was unfortunate not only because of the technician that they sent, but more significantly, for the company's unwillingness to side with the customer when the customer was clearly in the right!

No technician from Southern Trust will ever set foot in my house again. I encourage you to read other reviews on here and other media for similar stories of price-gouging.

James B.

My brother had Southern Trust come out and give an estimate to replace his gas water heater. It was going to be over $2,000 but with a small discount because he was a veteran the total would be $1,800. I am appalled that this company scams people much less retired and a veteran with this kind of price. I told my brother to call Lowes and he is getting a guess water heater installed for $700. Please tell everyone you know what a rip-off this company is. Especially for seniors and veterans. This company knows it does not cost that much for a gas water heater plus installation. Shame Shame shame on you Southern Trust. I think the word trust should be taken out of their name. Because clearly they are not a company that you can trust.

Judy W.

The word Trust needs to be removed from the name of Southern Trust Home Service because you can not trust them. On January 19,2018 my husband who is 77 was home alone when he realized our toilet was clogged. He called Southern Trust and they sent out a service person named Mike. All Mike did was pull our toilet, used a router to clear the line, and reset the toilet. These are his words taken from his work request
form. He did not even replaced the seal after removing the toilet. He charged him $962.63. My husband told him that was a great overcharge but he said the book stated that charge. We did receive a generous military discount which made our final payment $866.37. He then for the next hour proceed to try to sell him a ST total care club plan. My family members have called the company over six times regarding the over charge and the fact that we were taken advantage of. We got no where. We requested a call from the owner or an appointment to discuss the overcharge but we were told the owner only took messages from the reception and he was too busy to set an appointment. We will never used this company again and we do not recommend that you use them either. We want to rate them zero because we were not treated fairly.

Dale S.

It started out great. We had a water heater that was leaking and needed an urgent visit on Saturday. They were quick to dispatch a technician. Turned out the water heater was rusted in the bottom and that is where the entire thing went bad. When the repair man told us it would be $1891 to replace our 50 gallon electric water heater. First off, its in the garage easily accessible, it has screw on connections from the valves requiring no soldering or CPVC fittings. I asked what the cost of the tank was as I had done some research and this seemed like an extremely high price. The technician wouldn't tell me and said they don't price each item, just a price for the entire service and they have a set price regardless of how easy or hard the job was. I paid the $99 service fee and sent him on his way. A quick call to CMC supply in Salem and they were extremely helpful getting me a professional quality tank for $398 and the two fittings I needed based on the picture for an additional $42. 30 minutes later (YES that's right ONLY 30 minutes to install) the water heater was installed and working. Total price $442. I totally expect to pay a premium for an install on a Saturday, but $1900 is beyond ridiculous. Then they responded and said it's because they don't use fittings and give a 10 year warranty( although they tried to sell me a warranty in addition to the $1900). I'll take my chances to save $1500!