Southern Phoenix Services

J R.

Fantastic service. Shane is exceptionally responsive and professional. I would recommend Southern Phoenix without hesitation!

Spencer F.

We had a TERRIBLE experience with Southern Phoenix. We called Southern Phoenix to come check out our roman bath tub that had a bit of minor leaking around the accordion drain. Our concern was more about mold than water damage, since the leak was so minor. They assessed the situation and said it would be $775 to fix the leak and set the tub. Unsure of rates and having just moved here from CA, we consented. They first cut a hole in the ceiling below to assess any dripping- which there wasn't any. They then went upstairs and said that the only thing that needed to be replaced was the accordion drain pipe and an o-ring for the pipe. They left to go get the parts for 15-30 mins and came back and finished the job in 20-30 mins. We then paid for the service being $775, including the waived diagnostic fee. After doing research and asking around we realized that we were completely taken advantage of. The drain, sealant, and rubber o-ring cost way less than $100. There is no way labor costs $675 for 20-30 mins. $300 at most but not close to $800. I later called because I felt sick to my stomach about having spent that much. We barely moved here and money is tight. The dispatcher assured us that competitors charge much more than that and that Phoenix Southern pride themselves in their 3 year warranty. I asked for an itemized invoice to better understand how it all added up to $775 but they would not provide it. I have tried calling and texting the owner through her cell phone and calling the company over the last several days to be respectful but also get this resolved. She has not responded and her dispatcher has told me she will try and get her to call me back. I would like to get this resolved, please contact me so we can resolve this. We were taken advantage of and we want to make it right. Phoenix Southern operated in bad faith and they need to be held accountable.

Blake H.

They were supposed to be at my home between 9-11 this past Thursday morning. At 11:38 nobody had shown up, so I called the company. The dispatcher then texted me that """"John"""" would be at my house after 4:00. John didn't call to state he was running late. A complete lack of consideration for my time. Was I supposed to wait all day for their royal highness to show ip ? By the way John never showed up after 4:00, which was just as well as I would have sent him on his way. This is an awful operation. Two bad I couldn't leave a no star review. I had a solo plumber come out today and repair my toilets. He even came a little earlier than the appointment. What a difference.

Melissa O.

Disappointed with our experience. Don't be sucked in by their low $49 service call charge... We ended up with a VERY expensive bill to fix a small part that didn't even solve the problem we had with our dishwasher not pulling in water. The plumber who came out did not continue to troubleshoot by replacing the water line, which was original to the house, but just told us it was still a problem with the dishwasher and that we needed to have our appliance tech back out. (Fortunately, the appliance tech is fantastic and is going to fix the plumbing problem they didn't at a very reasonable cost.) Additionally, we did not receive a 10% new customer discount on the invoice and they have not replied to my emails asking about it. Would not recommend.

Risa A.

Had a great experience with Southern Phoenix. Super responsive, helpful and got the job done.

Alicia S.

Great reliable and professional company. Have used their services twice and they have been very responsive. John was my last technician. He patiently went over what caused my plumbing problem and how I could prevent it on the future.

A B.

We had another pipe leak, so immediately thought to call SPS since they have come out for a pipe leak before and done amazing work. This time a different plumber came out, and I am sad to say that we did not get the same level of service we have come to expect from SPS. While the pipe was adequately fixed, a mess was left, as was a cigarette butt in our driveway. The worst part was that when the water was turned back on, sediment settled in our faucet. The plumber offered to fix the faucet. Instead he broke it and claimed that it was the fault of the sediment and he quoted us for replacement, saying that he was unable to replace any parts in our faucet where sediment was trapped. My husband could clearly see where the faucet was incorrectly reattached and damaged by the plumber. Contrary to what the plumber said, we were able to easily find a replacement faucet head for our faucet on Amazon and my 76 mother was able to screw it on herself. Definitely not worth the couple of hundred we would have had to pay to the plumber for replacement.

Joyce K.

Our water heater wasn't being hot quick enough or long enough. The owner is friendly and works very hard to ensure I was happy with the results. The employees that came out were were efficient and friendly. They also gave me a courtesy call before they arrived. Overall, I would recommend this business. They are professional and informative. Great price and great service. Thank you!

Fran S.

This is second review of Southern Phoenix Services and once again the score a top 5 rating from me. I wish I could give them a 10 because they are hot stuff in a good way. This time it was the water tank. Well, it kinda went crazy and popped a fit with a pipe bursting spewing water all over my garage. I had no idea for at least two hours only to discover the only things missing from me were my towel and my sauna pillow. I have to give Nick all the credit for this project. He not only fixed the problem but also he transformed the issue into a wonderful solution. Nick was extremely professional, kind and considerate. I have always known Southern Phoenix Services to stand way above the rest, but they actually soar high into the clouds. As long as I am a satisfied customer, I will forever use Southern Phoenix Services and I suggest you do the same!

Reyna C.

Thank you Nick. I'm beyond happy and thankful for your expertise and services. my husband and I can now peacefully rest without having to worry about our home flooding.