Southern Comfort Mechanical

Cheryl L.

Amazing company. Amazing customer service. Have had our units serviced a couple of times by one of the technicians, Shane. He is extremely courteous and trustworthy. He takes the time to point out potential issues and actually show me the part and why it is bad or may be failing soon! My brother is an HVAC guy but happens to live too far away from me to do anything with our units. I have now entrusted our A/C and heating needs to Shane and Southern Comfort Mechanical because of the professionalism and customer service I have experienced from them.

Coby N.

Awesome company. Shane came in very respectful. On time. Trouble shot the problem. Great history ex-military. Will recommend them to friends and neighbors. Had opurtunity to over charge but gave me more than fair price.

Thanks

Josh C.

Based on good reviews from others in the area, and the fact that they're a local company, I thought I would give them a shot (June 2016). The technician who came to the house helped get the system up and going again, it hadn't been serviced since we moved in back in 2011 and was icing up because it didn't have enough refrigerant. So he topped it up for us and things got nice and cold fast.
We talked for about 30 minutes after and he seemed like a great guy, discussed is this something to be concerned about, because freon is a closed system so it shouldn't just go, he said not to worry about it, some systems lose a lb a year or so, if we have problems again sooner than that we can do a leak search, but it's expensive if we're not sure there's a real issue.
The technician was very knowledgeable, and the service was very good. We did have a bit of a misunderstanding and miscommunication, but the owner called personally to make sure everything is being taken care of. Accidents happen and it's good to know there are companies that are willing to do what it takes to make things right.

Rich H.

Southern Comfort did a wonderful job installing a new HVAC in my home. The existing system was 18 years old, Freon leaked out and coils had to be replaced. It was time for a new unit. Southern Comfort charged they system and replaced a capacitor free of charge. Allowing time for the new unit to arrive and schedule the install. The installation went great, the crew was polite and very cautious to not damage and keep house clean. Southern Comfort was very cost competitive and trustworthy. I highly recommend them for your Heating and HC needs. I'll use them gain once my second old A/C fails...

Tiffany C.

We have had such great experiences with everyone at Southern Comfort. They are super aware of the importance of heat and air for families and went out of their way to fix our air conditioner because they know we have two young children. Shane is absolutely the best: knowledgeable, professional, and compassionate when delivering the news that a big expense is needed. Everyone who helped install was also very kind and professional, although we did not catch their names. We are so happy with our new unit and highly recommend you utilize this fantastic company.

K D.

Jason(owner) and his team are very friendly, responsive and professional. He took the time when he came to quote to explain my options and gave me competitive pricing on 3 different Trane HVAC systems. We received a new downstairs unit for our 4000 sq foot house that was 15 years old. Southern Comfort Mechanical also adjusted & replaced some ductwork where we had flow problems. The installation process was seamless and the install team showed up on time, completed the work with minimal disruption and left the work space clean with no debris. After installation, Jason took the time to explain the system operation, go over paperwork and warranties and answer our questions. I would highly recommend Southern Comfort Mechanical.

Nate P.

Can't say enough good things about Jason, Shane and their crew. They replaced my furnace, coil, air handler, thermostat, and condenser. They also did some balancing of the duct work and other minor corrections. They did a quick and professional job and I have no qualms recommending this company for your HVAC needs. My only complaint was they did not clean/vacuum areas under the vents where some dust and larger particles fell from the ducts after they were done, but it was a log day so I can let that slide. I do have my own vacuum. I also must say Carrie and the customer service is top notch and super helpful implementing my warranty.

Jennifer M.

We had to have our drip pan and some other things repaired to our AC unit in our attic. We knew this was going to be a task as our attic is pretty small. We called SC and they came out today to check things out. The tech's, Robert and B.J were awesome. Very professional and didn't try to up sale me in any way. They were in and out in a matter of a few hours. Southern Comfort Mechanical Air Conditioning will be our go to people for anything AC repair from now on.

Arlyn A.

We decided it was time to replace our HVAC system in our 20 year old home in Coppell. We had a couple estimates from firms we heard of and decided that we wanted TRANE equipment so we looked up who their qualified installers were. Southern Comfort was highly recommended so we asked them for an estimate. I couldn't believe that Jason (the owner) showed up within an hour from the time I called but he did an evaluation of our existing system and suggested changes and made recommendations to make it even more efficient. He provided a detailed estimate with options that was less than one-third of his competitors. He made it very easy to decide. His crew was very timely, courteous and productive. They encountered unforeseen problems which were quickly resolved and performed more than we had asked for without any additional costs. Just working with Jason and his crew was a fantastic experience. We love the finished product and would highly recommend Southern Comfort Mechanical to anyone that has any HVAC problem. It's been a long time since I've encountered such a reliable & trustworthy firm.

Dan F.

Fantastic Experience. This was my first experience with Southern Comfort Mechanical, and certainly not my last! I signed up for their maintenance plan. It was a complete inspection and the service was excellent. Robert (one of the techs) was an absolute pleasure to invite in our home. Extremely knowledgable, prompt, and respectful of our space and previous installers work. I would trust Robert in my home any time to perform service and make recommendations! Great hire Jason Fraser.