Southern Air Heating, Cooling, Plumbing & Electrical

Deb E.

We have used Southern air twice. The first time they fixed a broken duct in our AC. We paid for a monthly subscription that is supposed to include additional services besides AC. Last week, we contacted them to help us repair or replace a broken dishwasher. The first time they didn't show and they called us hours after our appointment to tell us they weren't coming. I got no response to the email I sent, then they called and said they were going to show the following day. They did not show nor did we receive a call or email saying why. We followed up with a different provider as a result.

Either they are severely short staffed, or they really don't care about our business. Be leery.

Gloria W.

Horrible experience!!!!!! I was in need of ac maintenance. My home warranty had assigned a company that said I needed a regular maintenance to my system which regular maintenance is not included under home warranty. I wholeheartedly understood and. Realized I need to get a company on my own and schedule twice a year for maintenance and pay out of my pocket. I called this joke of a company not once but twice and told them my story and they kept saying they do not accept home warranty. I understand that, I'm not trying to use or have anything to do with my home warranty. I want to schedule maintenance directly with you and have a check up yearly and pay the fee!!! They kept refusing my service and saying they don't take home warranty. Absolutely absurd!!!!!! With that type of stupidity I don't know how they have a high ranking. Luckily I called Moore Ac and they were nice and friendly and now have me on a yearly schedule of $169/ year with 10% discount off other services. CALL THEM NOT THIS HORRIBLE INCOMPETENT COMPANY.

Huerro A.

Would recommend a checklist of all items to go over and have inspected, prior to work being initiated.

I have been dealing with service calls and follow-up on items needing work that was supposedly good but after a year the ""Opps moments"" are not pleasant and only frustrating. I was advised items were pre-existing and Can not assist.

What does that mean if a new system was installed?
The pre-exiting system was replaced with a new system so you would thing to verify all items are in good condition rather than replacing items as they occurring.

Office Personnel Customer Service needs improvement as mistakes happen and a year to 5 year installation should not have any issues. If anything you may want to ensure you get all service and maintenance in black and white as you work hard to have cool air and heat without thinking you got a Lemon of service and deal.

Paula K.

Heating service was good when I used them. They replaced a few parts and got it working fine. The plumbing service was too high and they didn't complete the work around the shower/tub they put in. I had no idea that they would cut out the old one and put in a new one but leave a hole all the way around in my sheet rock. For the price they charged it should have all been done. Also the shower kit was too small and the shower head is mounted on the wall above the kit. Really looks strange. Will never use them again.

Justin B.

They always provide exceptional service. Their employee are very knowledgeable and well trained. They won't try to sell you a service or product you don't need, which is a great quality in a service company. they have serviced my AC for the past 2 years and I'm on the service plan. 5 stars for Southern Air.

Joan P.

It's my fault for not reading contract on plumber's computer, but never did I think you would charge way, way too much for work I had done. Have learned my very expensive lesson not to ever hire you again.

Deana S.

Had a problem with water leaking through our ceiling. Our technician, James Spearman arrived within 15 minutes of our call. He was courteous, very professional and friendly. Assessed and corrected the problem. Advised us as to what the problem was in great detail, even providing pictures. We are new customers to Southern Air and are very happy with the service we have received. If the rest of the staff from Southern Air is a good as James, we will have made the right decision to change to them.

Bo F.

Found water puddle at the base of my water heater. Requested to have someone come give me an estimate on cost to replace. Next day at 5:55pm a repairman called to say he could be here in 20 minutes. I told him make it 35 minutes (6:30pm). By 7pm he still was not here...never called me back...would not answer when I called HIM. So I left to go do grocery shopping. Folks...punctuality is a key component of professionalism. So this has raised questions in my mind as to the professionalism of the employees working for this company. I had used them once before for routine A/C maintenance and was pleased enough with the service that they were the first ones I contacted regarding replacing the water heater. But given today's failure to show at the appointed time...I believe I will get someone else to do the job.

Bastian F.

Great business of local pros who are quick and come out and get the job done. I've been happy to call these guys anytime I've come across an issue in my home.

Joey H.

They have replaced my parents A/C several years ago and come to find out the have been pull 20 dollars a month out for a ""service plan"" for them to do basically nothing. My father called to cancel the plan they talked him into sending someone out since they have already billed him for the month. They found out his hot water heater had a slight leak that it could blow up and kill him tried to hook him for over 8,000 dollars. Told him he could pay it out over 7 years. My father phoned me right before he was about to sign the paper work and I told that crook to get out of the house. This is a shame they/are taking advantage of people like this everywhere. This happened on 08/29/2018 and they have been pull money out of his bank account for years!