South County Plumbing

Christine M.

I called South County Plumbing on a Saturday night for a leak we found in the garage. They were one of the few open at the time. They were at my door less than an hour later. Great pro. Con...he came out and diagnosed that it was the air conditioning that was leaking and not plumbing. I was charged $202 for this. He referred me to an air conditioning guy. My husband wasn't convinced so we turned off the water for the night to see if it was still leaking. It stopped. We called the company again the next day and they said they would come back...they did and found we had a hot water slab leak. Why couldn't we have found that the night before?!? Anyways, he then said someone would come the next day to cap the leak. Why couldn't he have done it then? I don't know. They came the next day (2 days after the initial call) to isolate the leak and cap the line effected. Leak was found and line was capped. I was charged another $275 for this. So my tally now is $477 just for a capped line. Then they quoted me $1450 for them to reroute the line in order to get hot water back. I was shell shocked. I called a few other companies and got quoted for the work and was given much much lower estimates, less than half the price in one case.

I'm sorry but I'm just not happy with paying $202 for a misdiagnoses that ended up being a slab leak. At least the second visit was efficient and I don't mind paying for that since they found the problem and gave us a temporary quick fix.

Pro: response time; isolation and capping the line was done fast and efficiently.

Con: initial misdiagnosed a slap leak with an air conditioning leak; price was high and for me not justified

Lisa D.

South County plumbing is beyond professional and exceptional in the service they provide. Our water main broke yesterday afternoon. Josh came over and assessed the job. Josh was back at 8:30 this
Morning and worked six hours straight. It was a very tough job as the main was under the footing of our concrete wall. And the clay in Costa Mesa is very difficult to dig through.
Our family of six has water flowing again by a courteous, professional and honest plumbing company.

Lisa J.

My upstairs toilet was plugged and was causing water to rain from the ceiling in my kitchen. It doesn't matter what time you call SCP always answers your phone call. I called this morning at 7:15 , I've called at 9:30 at night. Jason & Moses came to my home this morning. Jason assessed the situation explained what caused the problem and got to work.
Since my husband wasn't home Jason told me that he could call him and he would explain everything we discussed. This is the only plumber for me!! These guys are awesome!

Kell Y.

Late last night (Saturday) our downstairs bathtub started filling up with black water...then the toilet started to spill over a bit! We just bought our home and we were freaking out. Thankfully the water stopped on its own, but not without spilling all over the bathroom floor.

I woke up the next morning (Sunday) and called South County Plumbing at 7:01am. Jason answered and I tried to explain what happened the night before. He said he could be at my house in about an hour! I was so thankful. He came and assessed the problem (he checked each bathroom, each sink, and our laundry). He showed me how our main drain leading out to the street was clogged. He used a machine that unclogged it. He then took the time to wash out and even clean my downstairs tub! He also drew me a diagram of my plumbing system so I could understand what happened and so that in the future if I experienced a problem I'd have a better understanding of what might be the issue.

Jason was very professional, knowledgeable, and friendly.

I will only call SCP for my home going forward.

Thank you Jason!!

Todd R.

Had a issue with the tank less water heater, and I called the crew at South County Plumbing. They do not disappoint with the professionalism they bring to the job. Thanks guys.

Ryan M.

My Fiancee and I recently bought a home in Lake Forest, and spent the last 45 days fully renovating it. From contractors to tile installers, we're so fed up with service providers who seem to be so busy they can't even show some common courtesy and return our phone calls. So when we contacted these guys we expected the same thing. I'm relieved to say they proved us WRONG! After our counter-tops were installed, the kitchen sink, garbage disposal and dishwasher were all disconnected (and the drain line was broken). I called and spoke with Caprice, and she offered a same-day emergency appointment or 9am next day (no emergency). At 8:55am the next morning Rob was at our door. He came in, evaluated the issue, and immediately got after it. He must have spent at least 5 hours under our sink making sure everything was perfect. He replaced faulty lines, connected them securely, and neatly hid all of the lines & power cords so we wouldn't get tangled up with them in the future. And, when he discovered our chrome air gap cover didn't match the new brushed nickel faucet we purchased, without saying a word he jumped in his van and picked up the matching part from Home Depot.

We're tired of dealing with people who don't seem to want our business, but we'll NEVER get tired of honest, reliable, quality service. If you're looking for the same thing, call South County Plumbing and forget everyone else. Maybe they'll help us finish the rest of our house :)

Rachel D.

I was so pleased with South County Plumbing! I needed my sink re-hooked up after I got new countertops and a new faucet installed.

1) Receptionist gave me an appointment time for the next day. An actual time! Not a window! I was super excited about this.
2) Someone called about half an hour before my appointment to confirm.
3) Jason show up on time and ready to go. Took a look at what I needed done and gave me a quote.
4) Jason took the time to get the job done and correctly. He tested everything before he left and everything looked nice and neat and in working order.
5) Invoice was emailed to me before he left.

Couldn't have been happier with the professionalism and work performed.

Shani R.

We were looking for a water softener installation service. Josh came and he was amazing! He was honest and told me that the softener I got from Costco was not cost effective with replacement filters/ cost of installation. He gave me the information of the water softener company that South County Plumbing could get or we could get directly. He was no pressure and super honest. I did my research and went with them after a couple weeks. They were incredible!!! Polite, punctual, and cleaned up/explained the system to my husband and myself. To top it off, they came back and painted the pipe to match the exterior of our house with no cost and with a smile! Thank you!

John D.

HIGHLY RECOMMEND this company!! Called South County Plumbing to fix my gas flex line for my stove. They were able to get a plumber here very quickly and he was incredibly helpful. He helped to get an appliance company here to move my mounted stove so he could fix my problem. Truly an above and beyond company! And even with the unexpected additional need for the appliance company, they were able to stay within the VERY reasonable quote that I was given originally. Customer satisfaction is clearly the #1 goal of this family-owned, community-based company. I will be using them for all of my plumbing needs!!!

Patricia W.

Unprofessional, would not recommend company. Referred by neighbor, services never provided for neighbor but word of mouth to support business. One water heater leaked, promoted purchasing 2 water heaters @ higher cost in the community, had to return to set up a temporary system after their recommendation for demolition/restoration crew...charged $325 to ""detect leak"" which was quite obvious.....gets worst....nothing can be said good about this company....wanted off my property...