South County Plumbing

William W.

This company did an excellent job. Professional, courteous, rescued me late at night with a semi-emergency leak. Very positive experience, much appreciated.

Michael F.

We had an issue where the supply line for one our upstairs toilets was leaking. Once we discovered that the previous homeowners did some ""custom"" work that was beyond our capabilities, so we made a non-emergency maintenance appointment with the guys at South County Plumbing.

Our tech, Jeremy arrived on-time, and did a great job resolving the problem. While he was here we also had him take a quick look at a cheap hose in the backyard that had fused onto the water valve - and sure enough he was able to deal with that quickly as well.

I'll definitely be calling these guys in the future for future issues.

Tanya L.

OC.....these guys are the ones to call with any plumbing issue! I had a branch clog, which we discovered over the weekend. I called and Yelped companies for quotes on Sunday to set something up for Monday. I had someone get right back to me and we set up an appt for Monday morning.

They showed up about 10ish, they discovered they didn't have a long enough snake, so went out and got a 100' snake which didn't fix the issue. I was told at that point that hydro jetting was my next step and that their guy would be back at 2pm to take care of that for me. 5pm came along and I hadn't heard anything so I called and got no answer, but received a text that they hadn't heard back from their guy but would let me know as soon as they did. So at 9pm I decide to find someone else to come out (company #2), found someone that agreed to come out by 11 the next morning. Mike came out and send ""sorry but my tools are not long enough for this job, I can't fix it"". He was a super nice guy just couldn't fix my issue! Can I just say I explained when making the appt that we had already tired a 25' and 100' snake, so not sure why you wouldn't bring something long enough to hydro jet!

At that point I called around and looked at other Yelp reviews for someone that had a longer snake and a longer hydro jetting machine. Thank GOD I found these guys!!

These guys came in that same afternoon, with a 160' snake and were in and out within 15 mins tops!!!! After days of having this issues these guys fixed my issue in 15 mins with a snake and saved me money, without having to hydro yet! AMAZING!!! Call these guys for any plumber needs! They gave me a sticker and going forward I will ONLY use them! THANK YOU South County Plumbing!!!

M A.

Wow, where to start with this over priced company. Our property management place (Accell Property managers) uses them and I had to use them once a few years ago. Found out later from others/neighbors that always call another plumber because South County is over priced and really bilks the timeframe of job. I guess that's why they seem so expensive. Now that our common area has a problem, which of course the property managers aren't around to oversee the job, it's taken them 3 hours to handle a leak. What really is annoying is they didn't bother to post any signs saying the water was shut off. Lastly, the two guys I spoke with didn't seem to understand why posting a sign was important and patronizing me because I complained to them. After Accell they didn't do anything either. I see why these two companies do business with the other.

Lauren A.

VERY DISAPPOINTED in this company and the communication I've had to endure with them. A month ago, I woke up to hot water pouring from my bathroom ceiling. We live in a condo with an HOA association so we turned off the hot water so that water wouldn't continue to pour from our AC unit and gave our HOA a call. They reached out to South County Plumbing to come fix it. South County sent two techs out who arrived at 7:30 am. They looked at the vent opening in the bathroom and our hydro current AC unit and looked at the leak by turning the hot water on to watch it pour down from the AC unit. They said they couldn't see it clearly enough so they cut a 13 by 14 hole in my ceiling (see photo) even though I told them where the access panel was for them to get up there and see it. When they were done cutting the hole in my ceiling, they looked at it and said ""yeah we don't do this you have to call someone else"" and left. I didn't sign anything and they gave no estimate. So I had to call another plumber company that knew how to look at the unit and had experience with it and he was actually able to fix it. They were gone by 8am. Cut to a couple weeks later and I received a bill through South County Plumbing through my HOA that they were charging me $425 for what they did. Four hundred dollars. For them to tell me that I had to call someone else. When I called, I spoke to a receptionist who was quite rude who told me ""they came for a leak detection so they did their job."" Oh really? They detected the water that was pouring from the ceiling in buckets? They didn't even tell me where it was coming from- they gave a general answer that it was somewhere with the AC, which we already knew, and left me with a hole in my ceiling. For $400. When the manager called me back he left a message and said it was $425 because that's the minimum price for an after hours call because he ""had to pay his men after hours on call pricing"" pretty sure you're not paying them $200 at a half hour each. It was 7:30. Not 2 in the morning. He basically said he refused to work with me. I called him back A little over a week later because I was in the hospital for complications at 7 months pregnant, left a message with the receptionist if he could give me a call back who again was not very nice. I've waited over a week - He never bothered to return my phone call. I've had to go to my HOA to let them know what was happening and ask them to attempt to contact them as well.

I am a business owner in Lake Forest and i do not treat clients this way. The fact that they've basically charged me an outrageous price for nothing done but a non functioning oh so stylish hole in my ceiling and then was rude about it when I tried to communicate with them and then wouldn't bother to call me at all is a reflection of poor business practices. You best believe I will be talking about my poor experience with them to anyone looking for a plumber in Lake Forest and in my community Facebook groups so other people are not ridiculously charged for a lack of help.

Becky H.

I can't say enough wonderful things about South County Plumbing. I realized at 1 PM on a Sunday that my water heater had gone out. I called South County Plumbing and they immediately booked me for a 1 PM service call the next day. Their plumber was prompt, courteous and an overall delight. He was very service-oriented and kind enough to explain to me everything he was doing. He left the workspace very clean and made the whole process very easy for me. I will absolutely be using South County Plumbing for all of my ongoing plumbing needs. They are the best!!

Paul D.

I had a leak that was in a wall. I called around 8:00 am and Sean was at my door before 9:00 am. Can we say SERVICE!! The leak was difficult to locate, but Sean persisted and finally located it. He was efficient in the repair causing as little damage as possible. Sean was pleasant and easy to deal with, making recommendations with no expectation of ""selling"" me something. I highly recommend South County Plumbing and I will definitely use them again.

Paula M.

The plumber I intended to use for my plumbing project wasn't available. So I looked for a local plumbing company with lots of 5 star yelp reviews and called South County Plumbing. I'm so glad I did! Rob indicated that he could send someone out today even though I barely called around 1pm. I just had a vanity and countertop installed this morning and needed someone to hook up the water supply and faucet. After explaining the situation, Rob asked me to find out if the glue that they used was quick drying-- otherwise he said we should wait 24 hours to do the plumbing. I really appreciate this type of attention to detail because it shows a true ""customer focus"" mentality that I didn't get from the company that just installed my vanity and countertop. Once I confirmed that it was ok to proceed, his partner (Steve?) called me back to say that Gus would be arriving in 15 minutes. Right on the dot, Gus was here and assessed the situation. He suggested that we buy a couple of parts at Home Depot to replace the somewhat corroded ones we planned to reuse, while he started working on connecting the faucet. It turns out that the angle of the drain pipe and P trap changed (not sure if I'm explaining this correctly). Gus had his brother Moe come with the new part needed for this adjustment. What I loved is that Gus communicated what was going on and took care of this automatically, thereby relieving me of any worry or concern. He also stuck with the price quoted over the phone by Rob, even though these extra issues arose. They use an iPad to send their receipts. I can only gush about this company and the outstanding customer service mentality displayed by everyone I dealt with, but especially Gus and Moe. I hope I don't need a plumber anytime soon, but if I do, I'll be calling on them again.

Flynn D.

Excellent service all around. From the time I called, the customer service folk were understanding and responsive. Return calls to schedule after finding an available appointment were prompt. The guy who came out, Rob, got right ""down to business"", which I really appreciated as, after all, time is money when it comes to a plumber. He augered out my toilet, cleared too the bathroom sink (same drain evidently) and solved the problem. Great experience all the way around. (Well, you know, as good as having a drain clog can get.)

Yoko B.

I am happy every time I use these guys. From the sharp person at the office to the knowledgeable professional who comes to the door, these guys are efficient, no non-sense, fair, clean, good plumbers. Thank you for a great job!