South Bay Plumbing and Heating

Anjaneya A.

South bay plumbing and heating was quick to respond, clean and quick to help out with a drain issue at my place. Thats how they get their 3 stars. There was some back and forth communication between what are the next steps with regards to an other project at my place and as a result there was some miscommunication and i ended up delaying the payment for clearing my bathroom drain by a week. I was under the impression that they might come back to do more work or either tell that they will not work further. I called the owner of this company Jay after making the payment and apologized for the delay and was trying to talk further about next work. But by then he was super pissed for this delay and kept on ranting about it for few minutes. I tried to acknowledge again and said i apologize for the delay, but he was in no mood to ease out and blatantly cut my call saying he doesn't want to talk any further.

I understand the business owner ( Jay ) is least bothered about my situation and i am right now running a project at my home dealing with 5 workers ( plumber, electrician, flooring guy, demolition people and gardeners) at the same time. I am no expert at this and trying to juggle around to talk to all of them and that resulted in few mis managements.

I guess from a work execution, this company might have had good guys who do the job right or who knows it could also be wrong. But can a business owner be so impatient with his customers?. Especially when i am acknowledging the delay?. Is this because the project was small and so does it justify the bad communication? If i take a big project and pay big money will this business owner be polite?. I went over the old reviews with similar customers talking about his improper interactions. They might be a great crew, but they sure don't know how to talk with a customer. NOTE: Also the payment was for $125 and not for hundreds or thousands of dollars.

Yong P.

First off, Jay the business owner is one of the nicest guys you'll meet in the plumbing business. My mother's house had a leak causing quite a bit of water damage. I reached out to several plumbers,and Jay was the first to respond and was available to meet the very next morning. He was considerate about our urgent timeline and did his best to match our schedule.

He and his team were meticulous in finding exact location of the leak, and thorough in making sure all areas were completely dry before the patching work. Specifically, even though the area felt completey dry to the touch, Jay insisted on one more day of dehumidifier/fan to do a complete job and didn't charge us extra for the extra day of equipment. Jay appears to have high standards, and he was onsite for most of the job to ensure quality work from his team. His estimate was fair, and 100% worth the price. His accounting is also very professional, using quickbooks and detailed itemized list of the work done.

In addition, both my mom and I were very happy with Martin, who Jay partners with for dry wall patching and painting. Martin gave us a very fair estimate. His work was top notch. He matched our custom paint perfectly and even found the exact same base boards to replace the ones that were damaged by the leak. The area now looks better than before the leak. We were so impressed with Martin's work, we hired him for another job right away.

Gaye S.

Jay, the owner of South Bay Plumbing and Heating is exceptional in his response time, knowledge and high quality of work. I've been South Bay Plumbing and Heatings client for over 5 years. I own an early 1900's beach house and Jay has skillfully problem solved all of my plumbing and heating problems created by prior local businesses during a substantial remodel. As well, I feel comfortable and secure having Jay and his assistants in my home and wouldn't hesitate leaving him a key. Thanks Jay! You're the best!

T A.

Nothing but praise for Jay and his crew. I have used Jay a couple times at different properties (tankless water heater repair and water line leak in a front yard). Showed up promptly both times and fixed issues right away. Service is first rate and pricing is way better than commercial plumbers that service all over the place. He is very knowledgeable and doesn't try to up-sell you with problems that aren't there. 100% chance I would use again if needed...highly recommend!

John F.

I read all of the reviews, and the negative comments were so contrary to my experience with him that I wonder if they might have been placed by his competition. He promptly responded to my phone message; he squeezed me in past the end of his day; he arrived 5 minutes early; he worked in the rain; he explained how warranties work; he described what caused my problem; he fixed it, made what seemed to me a very fair, modest charge, was at all times courteous, patient and friendly.

R.S. M.

I manage a few properties in the South Bay area - Hermosa Beach, Redondo Beach, Rolling Hills Estates, etc. - and we use South Bay Plumbing for all our installation and repair needs. Jay is very knowledgeable and goes out of his way to make sure a job is done right. He's also very professional, always cleans up the area when he's done.

... and, because I noticed one reviewer accused this business of ""fake reviews,"" here are some of the recent jobs South Bay Plumbing has completed for us - water heater tank removal/replacement/installation, toilet repair/replacement/installation, gas fire pit removal/replacement/installation, and Jay also fixed a leak underneath a kitchen sink. He troubleshoots before any repairs so we know if something is a quick fix or if we need to replace an appliance completely.

Jida S.

I would highly recommend South Bay Plumbing and Heating for anyone who needs minor or major work done, when they finish their work I know it is done right. The owner and technicians are highly skilled and do a great job at very reasonable prices!

Sally S.

Owner, Jay, is very rude. He did not clean up after himself and blamed me, the customer, for the problem without thorough testing or proof even if he he may have done a shoddy job. He claimed that I destroyed a wax ring but did not even remove the toilet and look at it. I had a professional licensed contractor come out for a second opinion and he completely disagreed and said the ring was fine and not damaged. The other contractor also said that the problem I had may not have been my fault and Jay should have run a camera through the line in order to see what may have caused it such as roots from a tree. He is messy and claimed he is not ""Haz Mat"" but guess what Jay, you're a plumber! You have to deal with CRAP sometimes. He was very flaky. He was supposed to do the job the day before but never showed. I feel that I was over charged. In my opinion, he thinks he's the only plumber in town but guess what, he's not!

And yes, the good reviews are fake for sure! Don't believe me? Go ahead, call him up.

Meredith G.

I have used South Bay Plumbing for more than eight years for big and small jobs and they have saved my bathroom and kitchen multiple times. They are always easy to reach, professional and fair with pricing. It's unfortunate that Yelp doesn't filter the obvious fake reviews. The owner is a great local businessman and the best plumber if you live in the South Bay.

John B.

If his shoddy work hadn't flooded my kitchen floor, I would say that he is almost comically bad. Not just a bad plumber, but epically rude with it. Draw your own conclusions about Jay's five star 'reviews'.

UPDATE : Jay doesn't apparently remember us as customers, so I'll provide a little more detail. He installed a waste disposal unit incorrectly, which caused a flood in our kitchen. He did rectify his mistake, but subsequently we suffered another flood caused by his poor plumbing of a filter. When we called him to try to get him to sort things out, he swore at us on the phone and hung up. The plumber that we had to pay to sort things out laughed at the poor quality of the original work.

Jay's response when we called : ""Hear that ? That's the sound of someone who doesn't give a f**k"" Then he hung up. Funny guy.

To make things worse, he was granted access to our home when we were absent by our main contractor when he carried out the original work. We trusted that he would be responsible etc. Instead, he walked out of our house and drove away but left the front door onto the street wide open. Thanks.