Sobieski Services

Glen S.

Review Title: Terrible Scheduling Practices.

Joined the Sobieski gold level maintenance program in August 2019. Program provides two maintenance service visits per year. One for the heating unit and one for the cooling system plus discounts on repair work (if needed). Cost is approximately $24 per month charged to a major credit card. Thought this cost was reasonable for less than $150 per service visit.

So, here is where it starts to get good. During late August, I requested a fall service appointment for the routine furnace maintenance and was told to call back in September because their schedule was not yet finalized in our region (Southern Delaware). Made follow up call in September to learn that the October schedule was released but, there were no openings (fully booked) in my area. With no other options, I agreed to a November 12 appointment (early morning) as it was the next scheduled timeframe where the Sobieski technicians would be in our location.

Well, if you're tired of reading, don't stop now, it will get better. At 10:00 AM on November 12, I called the office (Camille) to confirm the appointment only to learn that it needed to be rescheduled due to a high number of calls from customers who were without heat. One would think, if you're not going to keep an appointment, a responsible contractor would call the customer to let them know. I DID NOT receive a cancellation phone call. Very discourteous in Sobieski not respecting my valuable time.

Now, I have a new date of November 21 (next time they'll be in the area for routine maintenance). As a brand new customer, I am very disappointed in Sobieski's scheduling practices because I originally requested an appointment during September-October (before it got cold) and now have formed an opinion that my time, money and needs are considered a ""low priority"" because our home is not without heat. By the way, they continue to get paid each month even if they don't get around to servicing a customer's heating or cooling component in a timely manner.

If I stay on as a customer, you can bet I will call them in February-March to request an early spring air conditioning service appointment. Hopefully, their scheduling practices will be improved where my routine service appointment is not pushed into the beginning of the hot weather months and they actually may be able to keep an appointment.

In spite of this terrible scheduling experience that I was subjected to by Sobieski, I am going to try to be optimistic. Maybe, next time they'll put some effort into making me smile. We'll see what happens.

Lisa S.

Horrible service. Can't get through to their service manager. Cancels at the last minute due to ""other priority emergencies"" even though we've been waiting for days for them to come back and fix something they broke! Definitely not signing up for their yearly service contract.

Douglas M.

never showed for our preventive maintenance even with a service contract. supervisor did not call back

Monica L.

Hi Everyone,
This review comes 4 years after doing business with Sobieski's. My husband and I replaced our central a/c using Costco's recommendations 4 years ago. They sold us their ""BEST"" . Well, they took our money and we have had to fight for service every since.
Once we signed the deal 4 years ago, we have NEVER had good service from them, including this week. I even had to contact Costco to assist in getting us service.
If there was anyway to give No stars that how this review would be rated.
Please read the other reviews they are very consistent with our experiences. Poor customer service, wish we never did business with them.

William S.

Had sobieski replace my ac unit, they installed evaporative cooler which was defective (small leaks) took two years for all of the freon to leak out. Had them come back as unit stopped working. The technician refilled the unit $600, performed leak test $400 which didn't find anything and then charged me an additional $800 for due test to find leaks which were caused by poor installation. They then wanted to charge me another $2000
to fix it. I know they don't care about repeat customers, just taking the time to write this review to hopefully save someone else from getting ripped off.

Julie D.

Let's just say I completely regret having this company install a new AC system, which was three years ago. I got an estimate from another company and it was comparable. The ONLY reason I went with Sobieski is because Costco was offering a rebate and we got credit toward cash back with the Executive membership. The summer after installation, we had to have Sobieski come out because the air turned on and shut off entirely after a few minutes. They made a repair and roped us into a one year service contract. Fast forward two years, i.e. now, same thing happened. We turned the air on, it went on and turned off after a few minutes. Called Sobieski right away and could not get through to a customer service agent, was finally transferred to a voicemail option and couldn't even leave a voicemail! So I went to online chat and said I couldn't get through on the phone. She took my info and said someone would call me. Two days later, still no call. So I call back and again, same thing. I have to sit there and listen to 10 minutes of propaganda about how wonderful their service is before eventually being transferred to the voicemail option. I was able to leave a message this time and I was pretty annoyed at that point and that certainly came through in my message. Got a call back about an hour later. The agency asked if we had a service contract, and I said I wasn't sure. So she assumes that we don't, instead of looking it up, and proceeds to tell me they didn't have anything for another week since they were servicing customers with service contracts first. Called back the next day to ask whether I had a service contract, again, had to leave a voicemail and wait for a call back. Turns out we don't have one, it expired last summer. How convenient? Labor warranty was also expired. I then asked about manufacturers warranty since the system is ONLY 3 YEARS OLD, and she confirmed it was still under warranty for parts. I asked if I had to have it serviced by them and she said no. Well thank God. I told her we would be using someone else. I called the company that gave us an estimate 3 years ago and not only did someone pick up immediately, but they sent someone out the next day! Long story short, save yourself the headache and use another company!

Gary A.

They do not follow through on service dates/times. Just had an awful experience with Sobieski Services. I purchased a new Lennox furnace/heat pump from them. The heat pump is not working (and still under warranty). Called 4-days ago and promptly scheduled an appointment for today. I get a call from them mid-day today cancelling appt and it needs to be sometime next week. Seems like long-term relationship and gold membership doesn't seem to mean much with this company anymore. A shame...

Jana T.

Horrible. Takes 1-2+ weeks for repair services. I built my home 4 years ago and the builders used Sobieski for HVAC. Since purchasing our brand new HVAC system the heating/ air has broken at least 20 times. The heat stopped within months of moving in only to have to sleep with my four children with no heat because even in extreme conditions they can't seem to find a tech to come out quickly. About 10 repairs in they told us that the HVAC was never installed correctly and that's the reason that both systems keep breaking. It lasted about a year that time, now it's broken again. No one can come to our home for 2 weeks regardless of the fact that our system was faulty and we are on extended warranty due to their errors.

JK F.

Sobieski is the worst company when it come to customer service. They treat their customers as if they don't need them. Their service is poor and unapologetically rude.

I want to give the a No STAR rating but Yelp doesn't allow it.

Tom G.

Our water heater was leaking all over the basement floor. I called Sobieski Services - Newark, DE to install a 75 gallon natural gas water heater. Sylinea has been awesome to get our project on the schedule quickly. Dan and Mark came out today and did much more than originally proposed- at no additional cost to us!

Dan and Mark were here most of the day. What should've been a quick, easy hot water heater installation, turned out to be much more. Our system is updated, safe, has a very efficient hot water heater with all the trimmings, and I'm blessed to say it looks beautiful.

This is our second time having Sobieski Services help us quickly, when we needed it. I strongly recommend, Sobieski!