Sobieski Services

Amy F.

Just bought a new house. We closed on June 20th and moved in on the 21st. On move in day, the AC was not working. I called and was told that a texh reported a leak in the coil on the 17th...3 days before we closed on the house. NOBODY told us about this before we closed. The 'higher ups' told our contractor that it wasnt a coil leak and that the rep who I spoke with didn't know what she was talking about. Our warranty division sent a texh who again documented a coil leak. The tech called his supervisor who instructed him to 'just top off the refrigerant' so the AC would work. The tech called another manager who was incredulous that the other guy instructed him to top it off when the coil was leaking. The refrigerant is toxic AND flammable so allowing it to leak into my home was unsafe and blatantly unethical. I would not recommend this contractor and if you are considering using a builder who uses this contractor, tell them you want someone else. If thw builder wont use another mechanical contractor, find another builder.

Patrick K.

Had an A/C compressor outage and tech Khalid did all he could in ordering parts and working on unit, very conscientious. Mark in customer service/scheduling also was a big help in determining if parts were in then contacting and scheduling with me. Great company representatives.

Bruce B.

Worst customer service I have ever encountered . Tech was nice and efficient but that's where it ends. My a/c went after only 1 year and Sobieski doesn't have a clue. They blow smoke up your ass and the right hand doesnt know what the left hand it dint. It has been a week and the part is still god knows where. I dont think even they know. I swear an entire company of complete idiots.

Darlene G.

My technician was courteous prompt professional and knowledgeable. Thank You for outstanding customer service

Robert R.

worst company ever , totally do t care about customers only in if for the money
Terrible service and only want to charge you for everything , warranty is useless
Avoid at any cost

Chris Dunphy ..

Talked to a representative at Costco about a price on a thermostat and ongoing maintenance for an existing system. He said I would receive a call. I never so a month later I told the same representative that I never heard from anyone and he said he would follow up. It took two more months before I received a call asking if I had requested a call and what I needed. He said I would receive a call, but going on two more months and I have yet to receive a call from the company. At this rate I am looking at alternative solutions as I don't expect they will ever call and don't expect service would be any better if they did call.

Matthew C.

This contractor spent 6+ hours at my house to diagnose a bad blower fan in my brand new unit. They ordered the new part under warranty and after me calling multiple times over two weeks to get an answer on when the part was coming in and for a schedule to reinstall, we scheduled them to come out to replace the part. The day of at the time they said they would come out, Sobieski calls to tell me that they would not be showing up because the tech did not have the part on his truck. My builder calls them that same day and they tell them that the part was damaged during shipping, however, magically, they can get a new part in 3 days later to come install at my house, even though the first one took two weeks. So, 3 days later, they come to install the blower, the tech spends 30 minutes in the attic and tells me its the wrong part and that they would order the right part and contact me asap to get an install date. Well, two weeks later, I have had to contact them each time to get an update. Today when I called, they just got the part in, like magic! I'm sure it just arrived as soon as I called! Was told they will call me tomorrow to schedule the install, what are the odds I have to call them? I'd say rather high, because I have had to call them to schedule my own job, what great service!

DO NOT WORK WITH THIS COMPANY IF YOU DO NOT HAVE TO.

Sadly, many Ryan homes customers have had issues with this them, and I truly hope they go with another vendor to complete their new home installs in the future.

Matthew G.

Bought a brand new home that came with a warranty and called in a claim for a leaking pipe. They no call no showed twice even after talking to my wife and giving a time window directly. Can't even rate the service since they didn't even show but would not recommend.

Kimberly F.

called at 1610 on a Friday. visit would be 64$ to come check out not working AC since I have a plan with them. Called them at 1810. resubmitted repair request. at 0700 on Saturday they call and say they called at 1830 on Friday. they did not. AND. now the charge is $175 since it's after hours. Ask for supervisor and they aren't available. I asked them to put me on for Monday afternoon since some of have to work. Even on my "" maintenance plan"" they have cancelled and rescheduled the day of twice.

no customer service. rude, expensive, lazy, bait and switch. they installed system in new home and initially there was a problem when we first turn AC unit on when needed. shoddy work.

Judythe M.

We had Sobieski install our units in 2016. For at least the past 4 years, every year when we turn the ac on, we get an error code on the outside unit, EVERY YEAR. Every year we try to schedule service, every year we have to put them on blast to get anything done. We turned our ac on for the first time Memorial Day weekend, and of course there is the same error code we get every year. We called them 5/28/2024, they came out two days later. The technician was very nice, but was on the phone with the troubleshooting line. That was the last time we heard from them until we called them again. I spent an hour on the phone this morning with Lennox who told me that they can't find anything for our address, and that I need the ""part order number"" or ""warranty reimbursement number"" for them to try to track the parts. We call Sobieski and they have neither number. I'm tired of spending half the summer with no ac. Sobieski was happy to take a large sum of money from us (approx $30,000) but doesn't back up their work. The outside unit that is the problem is also slipping of the concrete pad, and is so close to the house that you can't open the power the supply box on the house without taking the whole cover off. 1/10 recommend and only 1 because we were able to use Lowe's card with a low rate to finance the system.