Smith Plumbing Heating and Cooling

Mark T.

I had a simple leak in the wall value of my toilet. Technician Mike replaced the value quickly and efficiently for a reasonable price. He also gave me a quick tutorial to replace the tank seals and bolts since the toilet looked to be old enough to require this pro-active maintenance.

James P.

A shower was not providing hot water. The plumber came out and said the Moen cartridge had to be replaced. He claimed the Moen product was very expensive and the total cost was just under $300. Since we were having company over and they would use this bathroom I agreed to the job. I subsequently learned the real cost of the cartridge was less than $60. In fact, the plumber told me I could have bought a new handle, shower head, and bath head from Lowes for less than $120.

Jorge M.

Stay away Came to our house Provided ZERO estimate for repairs Tech said he had to get a part from his truck to repair our toilet. He repaired it while I was buy with our dog sitter. Took him 10 minutes Part was a plastic gizmo that cost less than $50 The bill was $312.50 Yes you read it right....$312.50. An owner by the name of David promised to ""make it right"" Of course he never returned multiple calls. I plan to file a complaint with the ROC and his bond company this week.

Susan M.

BEWARE, BEWARE, BEWARE

2 months ago I paid Smith Plumbing $983.00 to replace my water heater. They came out and did the work, I signed off, and they left. Great. I had hot water for 10 days. they sent out the same technician, Mike, to fix it. Less than 24 hours later I was taking a cold shower AGAIN. A different tech (which I had to insist on) came out and did repairs. 24 hours later .....you guessed it. NO hot water. The 4th try was by Mike again. He did some diagnostics with Rheem over the phone and it was determined the thermostat was bad. Why did it take so long to find this out? I had asked several times that they replace the unit and take the faulty one to work on at their shop. Smith plumbing refused each time. I asked no less than 5 times. Mike said the new thermostat would be here next week....this was a thursday. ""Monday or Tuesday if it gets on today's truck, later if it's on the next truck."" Mike offered a solution. Put an out of warranty thermostat in the water heater temporarily and put a Rheem one in when it arrived. I was to call them when the parts arrived. Even though I had a knot in my stomach, I agreed because I thought it was my only option. Mike did the work and left. A few hours later I began to explore my options. I found a company willing to do the work the next day at $250 less. They were prompt, courteous, and proffessional. They even replaced water lines that Smith plumbing should have. I called Smith to come pick up their water heater and requested a refund. THEY REFUSED. Apparently they have learned that if they don't pick up the parts, they don't have to refund. This company was rude, unproffessional, and over charged me.

Aaron W.

After getting in touch with David, their Vice President I was able to schedule some repairs after he agreed the work wasn't up to professional standards. Unfortunately Mike, the one who originally did the subpar work, was the one who would be doing the repairs. Well, after taking off a Friday afternoon to meet them, Mike spent about 4 hours basically making things worse, then left without letting me know, and left my garage door wide open in a busy neighborhood. At this point I was livid and gave Dave(their VP) a call. He once again agreed, and asked if they could have one more chance to make things right. I told him I'd be happy to give them another chance provided Mike comes nowhere near my house ever again. So the following Monday, we scheduled Kevin. Man, what a difference, I immediately sensed his professionalism. He took one look at the prior work and shook his head. He then asked if he could basically start from scratch and do things correctly...I gave and enthusiastic ""yes!"". Fast forward 3 hours and Kevin's work was fantastic. Straight pipe runs, clean joints, routing that made sense. All in all, while I wouldn't let Mike anywhere near anything I own ever again, I do trust Smith Plumbing to do what's right when problems arise, and wouldn't hesitate to recommend Kevin.

Alyssa S.

Seriously fantastic- I had an emergency -leaking toliet and what a crazy mes was occurring.. Steve called me back- here within an hour! Due to the rapid nature of the problem I figured I better use a large company thinking they would be able to get out fast so I had called George Brazil first and they were so rude and condescending I decided to give a smaller company a try. So very glad I did. What a great experience...Steve was so professional and nice. THIS is how great service is done.

Levi G.

I had a leak in my bathroom wall to the toilet supply line. Called 4 plumbers and was finally able to get a appointment with Smith Plumbing.

Due to the amount of water I removed the toilet and exposed the leaking pipe in the wall to try and start drying things out. Plumber came was neat and professional. Replaced a max of 4 inches of copper pipe. Total job took no more than 45 minutes.

Total cost of job was $443. Low score for cost.

O C.

I had an emergency when my rental house in Tempe sprung a leak on my tenant around midnight. I live out of state and called around to some 24-hour plumbing services to see what could be done. I knew I could have someone resolve in the morning for a reasonable fee if I could just get the water turned off, which my poor tenant was not able to do. Several plumbers I called informed me they wouldn't even SHOW UP for less than $125, before they would even LOOK at anything, much less TOUCH anything. The plumber at George Brazil told me I was probably looking at around $600-700. I was horrified.

Fortunately, I called Smith Plumbing and explained the situation to Alex-- and this amazing and friendly man told me he was not far away, he would go and shut off the water for my tenant for no charge! I couldn't believe it, but that is just what he did. I would recommend them to anyone and call them again in a heartbeat.

Rob W.

Very costly plumber. They told me I needed repairs costing a few thousand dollars. I brought in another plumber who did entirely different repairs for a couple of hundred dollars and everything works perfectly. Smith deserted me about halfway through the job--either I paid thousands of dollars for unnecessary repairs or they wouldn't come out! Their plumbers do not come out in a company-owned van. They are actually freelancers who drive a personal van or pickup truck. They disappeared from my house for two hours during lunch and charged me for it.

Kala D.

Had an emergency this morning, they were quick to respond which was great. Here is the not so great. Quoted $175, could be $250 or more he said. Had a job of clearing a block in the plumbing line. Couldn't clear it with the snake he had so had to return to shop 2 miles away and get a larger one. The entrance to the line was on the side of the house, easy access and didn't take too long. At the end it is $394.01 with tax. He said he waived the ER fee. Didn't make sense, after talking to another plumber giving him same scenario he said it was much more than it should have been.
He did offer to clean the wall where grease from his tool was left. I took him up on the offer.