SMART Plumbing Hawaii

Jenn P.

5 isn't enough. I'd go 20! Best plumber I've ever hired. Gabe took his time. So much so I started to feel guilty. He's a perfectionist. Which is EXACTLY what you want in a plumber! And the work! I'm a girl so it's not every day I'd call a plumbing job beautiful but it was. It looked like a plumbing job done for sterile conditions in a hospital emergency room. . Not kidding. And he could have easily charged me more. I was actually surprised how reasonable the bill was. They treated me like family. I wish everyone was as nice and knowledgeable as Smart Plumbing Hawaii. We are huge Mike Holmes fans. If Mike ever came to Hawaii for his show Gabe would be his go to plumber. Gabe should teach every new plumber on island so they can all be like him. Saying I highly recommend them is a massive understatement. If you want it done right like Mike Holmes call Lei and Gabe! Smart Plumbing Hawaii is the call you wanna make!! They really do care. Gabe loves what he does. And it totally shows. I won't let anyone else near my plumbing. I was flabbergasted to see they had a negative review. People do make mistakes. Especially when a business is growing and new employees are hired. It's what the company does to make good on those inevitable mistakes that's important. They go above and beyond for their customers, and make good IF any mistakes are made. What more can anyone ask? Some people...no matter what you do...you can't make them happy. I was certainly pleased with their work. I have hired them several times and have also referred them to several people. Never any complaints just raving reviews. They are my plumbers FOR LIFE.

Brittany A.

We've used SMART Plumbing Hawaii a few times now, and I hesitated to leave a review until now- on the off chance that the stellar service I received was a fluke. I can now confidently say that SMART Plumbing Hawaii has consistently exceeded our expectations each time we've used them. Scheduling service was easy both on their website and over the phone, and sending pictures of the problem ahead of the call so the technician was prepared for service is ingenious. The customer service has been impeccable, plus you can pay with a credit card on the spot! Pricing is lower than what I'd been paying with another plumber and the service has been better- that's a win-win in my mind and wallet.

Bobbi L.

Great service, arrived on time, explained what needed to done. Would use SMART Plumbing Hawaii again and will recommend them too.

Cathy R.

I really appreciated everything about this company - from the customer service when I called to schedule, to the prompt appt time, to the reminder calls and efficient work on site. The charges were within the expected/quoted range - even better actually. I will definitely be using SMART Plumbing for our future plumbing needs.

Teri R.

If you want to wait literally weeks to NOT have your plumbing problem fixed, they are your guys. One hour response time is either a joke or a lie. I waited several days for an appointment to replace a water heater. It does not work and when I call for service I get the run around. Now a week and a half with no hot water.

R H.

Fast, efficient service! I had an outside spigot that had the treads stripped so water poured everywhere when I tried attaching a hose. They were able to quickly replace the spigot so all works well now.

Mahalo K.

From start to finish, we had an amazingly smooth and delightful plumbing experience! Smart Plumbing Hawaii was: Prompt * Professional * Knowledgeable * Friendly * Fast. Every interaction we had, whether it was in-person, on the phone, or by email was handled with excellent customer service. They were always on-time, and any follow-up questions I had were answered quickly. Smart Plumbing Hawaii is family run business done right! Thanks Lei + Gabe you are the greatest! OUR STORY... We saw their truck driving around town, wrote down their name and went online to check them out. We found their great website, which answered most of our questions, so we shot them an email to see if they were up to tackling our unusual project. We bought a TOTO model: TMF47 (Japanese Bath/Shower combo with tub filler + thermostat) while we were in Japan and needed it installed. Most plumbers we talked to had never seen one, and were hesitant to help us. (And, of course all the specs + instructions were in Japanese). After a few emails and pictures, Gabe was willing to take a look at our bathroom and our new TOTO bath/shower combo, to see if it was possible. It was, and a week later our new faucet was installed and working like a dream! It is so much more fun to take a bath + shower now! We will absolutely do business with them again in the future and would whole heartedly recommend them to friends & family. We look forward to calling them again when we install our dishwasher and upgrade our other bathroom. Smart Plumbing Hawaii is a true pleasure to do business with and a real asset to the Islands! With Warmest Aloha! D + A

lafeet l.

Gabriel and Akahi were at our house almost every day for two weeks. Gabriel suggested we replace all the plumbing because of a constellation of problems such as a leaky sewage pipe, wrong size pipe connected to hot water heater, a recent burst pipe, high pressure coming into house, 60+ year old galvanized pipes, poor arrangement of pipes related to addition, leak under a concrete slab in one portion of the house, poor hot water pressure to bathtub and kitchen sink. As work progressed, it was discovered that my neighbors sewage connected into my sewage line! Yikes! He has a type of fiber optic scope camera that allows him to see where pipes go which was handy and saved some time. Gabriel's time and $ estimate were accurate. He was grace personified under pressure during some unexpected events during the job, including an incoming ballistic missile false alarm! He kept us informed each step of the process. He and Akahi are very professional.

Aaron G.

Called last minute and got someone on the phone right away. Made an emergency appointment for the next morning. Was quoted $160/hr for emergency calls. Prepaid the drive time over the phone. Plumber arrived on time and was professional. Cleared my blocked drain in 40min. HOWEVER, when it came time to pay the bill, there was $45 charge for use of the snake and $15 charge for protective gear. This was never quoted over the phone. Good service, just make sure you know what you are paying for.

Natalie H.

I would highly recommend SMART Plumbing to anyone who needs a plumber. They were prompt, professional and polite. We left a message on a Sunday that needed a plumber ASAP. First thing Monday morning, we called again and talked to Lance. He was going to see if he could get someone out to our house first thing in morning but when he checked, everyone was busy but he said he would keep us on standby. I said ok and we would wait for his call. Ten minutes later he called to say that there was a plumber available and if we would be home. I told him we were on our way home and would be there soon. When we got home, they were already in our driveway and they were ready to work. An hour later they were done and everything was fixed. I would definitely use them again. Thank you Lance and Steve.