SMART Plumbing Hawaii

Sarah A.

Smart Plumbing has everything: a very competent plumber who shows up as scheduled, does the job very well, conducts himself professionally; and an office manager who is efficient, personable, and ready to help and accommodate to your needs. There is even a website! Gabe fixed the toilet issue I called about originally, and on request, then scheduled another visit to address a separate plumbing issue for which additional material was needed. Total cost for the two jobs was reasonable--very reasonable, in fact. Smart Plumbing has been in Hilo for a year, after years of experience on the mainland, and as is apparent from the other Yelp reviews, is already establishing themselves as the people to go to when you need plumbing help in Hilo. I have told many friends about Smart Plumbing. It's also nice that it is a husband-wife team, the wife Lei being a Hawaii person.

P. C.

Incompetent! Called to set up an appointment- didn't get an appointment until the following week. I clearly told Lance several times that I have no phone and no internet where I am located and would not get a confirmation email or call. The morning of the appointment, I waited 2 hours before driving into town only to see an email ""we won't come with out confirmation to this email"". I called Lance who said ""oh yeah, that's right, you did say that, well we can put you on a waiting list""... If they can't handle simple instructions such as that - I wouldn't trust them with complex matters like plumbing.

Geordon H.

We have used Smart Plumbing Hawaii's services several times. We have been beyond satisfied each time. This last instance was for a large project; replacing stolen plumbing items from a foreclosed home we bought. It was a complicated job, due to the bank's complicated renovation loan requirements. Lei, who runs the office, made the administrative end happen smoothly. Gabriel came out and took the time to do the job right. He made sure that I was happy with where the items were placed, and educated me about how to service them in the future. The install looks great, and even the bank's inspector was quite impressed with his work.

Tisha K.

Fast, efficient service! I had an outside spigot that had the treads stripped so water poured everywhere when I tried attaching a hose. They were able to quickly replace the spigot so all works well now.

Cori S.

I had a plumbing emergency - and of course, it occurred just a couple days before I was headed to the mainland. Respectfully, I cannot believe that last reviewer could have been talking about Gabriel and his business. I was contacted right away after sending them out my SOS. Because this happened just before a weekend, I was frantic to get the problem taken care of. Gabriel's friendly wife spoke to me twice on the phone during her personal time off. They listened to what was going on and assured me that he would do his best to come out Monday, despite his busy schedule. He did indeed come out. He is a kind, patient and friendly man and had the entire disgusting problem sorted in less than two hours. I expected to be charged a lot of money - instead, he handed me a bill for $147. WOW! I am a home owner and a business woman here in Hilo. For me to say that I was impressed with Smart Plumbing is really saying a lot. I will never call anyone else for my plumbing needs and I will be sure to be passing his business cards around to my friends and associates. My sincerest thanks to both of you for taking such great care of me!

D D.

From start to finish, we had an amazingly smooth and delightful plumbing experience! Smart Plumbing Hawaii was: Prompt * Professional * Knowledgeable * Friendly * Fast. Every interaction we had, whether it was in-person, on the phone, or by email was handled with excellent customer service. They were always on-time, and any follow-up questions I had were answered quickly. Smart Plumbing Hawaii is family run business done right! Thanks Lei + Gabe you are the greatest! OUR STORY... We saw their truck driving around town, wrote down their name and went online to check them out. We found their great website, which answered most of our questions, so we shot them an email to see if they were up to tackling our unusual project. We bought a TOTO model: TMF47 (Japanese Bath/Shower combo with tub filler + thermostat) while we were in Japan and needed it installed. Most plumbers we talked to had never seen one, and were hesitant to help us. (And, of course all the specs + instructions were in Japanese). After a few emails and pictures, Gabe was willing to take a look at our bathroom and our new TOTO bath/shower combo, to see if it was possible. It was, and a week later our new faucet was installed and working like a dream! It is so much more fun to take a bath + shower now! We will absolutely do business with them again in the future and would whole heartedly recommend them to friends & family. We look forward to calling them again when we install our dishwasher and upgrade our other bathroom. Smart Plumbing Hawaii is a true pleasure to do business with and a real asset to the Islands! With Warmest Aloha! D + A

Leilani N.

Called last minute and got someone on the phone right away. Made an emergency appointment for the next morning. Was quoted $160/hr for emergency calls. Prepaid the drive time over the phone. Plumber arrived on time and was professional. Cleared my blocked drain in 40min. HOWEVER, when it came time to pay the bill, there was $45 charge for use of the snake and $15 charge for protective gear. This was never quoted over the phone. Good service, just make sure you know what you are paying for.

Joshua G.

This plumbing company is awesome! I have had great experiences every time I worked with them. Super professional and clean clean clean. I look forward to working with them from now and into the future!

Bryshaun K.

SMART Plumbing was a smart choice! Not only did our plumber show up on time to handle a number of minor issues - he took a fresh look at old problem that the previous plumber told us was practically unfixable without tearing down walls & installing new pipes. Our SMART Plumber took a different approach to the problem, found a better solution and got the malfunctioning shower in the guest bathroom working properly for the first time in 8 years. The friendly, efficient & reasonably priced service was a great value. Plumbing issues in an old house can be stressful & expensive - we were so relieved to have found someone we feel we could count on and trust. We'll certainly be calling SMART Plumbing again next time we need a job done right.

Mohamed N.

Smart Plumbing came highly recommended from a fellow mom in a facebook group. Everything was great with the first round. I had issues with my water heater, they sent two guys around who looked up my issues and found a solution. They went above and beyond too, fixing small issues with the sink. But then, about 10 days later, my hot water wouldn't go on. I called them again. This time, Gabriel - who was really, really nice - came around for an estimate. Relying on what the previous guys said, he didn't even open the water heater; he just checked lines. etc. He said I'd be put on high priority, even though pieces in my place would need permits. I'd be on high priority because I'm a single mom with 3 little kids and my mom who is elderly and sick is also staying with me, and the water was COLD. So, 5 days later, still nothing from them in terms of an estimate - total silence. I wrote and asked if the estimate was coming, we were all waiting for it. They said it was a complicated bid they were overwhelmed with work. I said ok, and that I had my little kids and mom taking the freezing showers and washing dishes in cold water, we'd really appreciate it, thanks. They said sure, then 5 days later, contact me to ask me if I STILL WANTED THE BID. I was furious. I'd been waiting 10 days for... what? Since I had a feeling at that point they were not going to pull through, I contacted another plumber who came and opened my heating box and found the switches were incorrectly flipped. THAT WAS ALL. Hot water back on. A couple of days later, Smart Plumbing contacted me to say they were still working on the bid, did I really want it, etc. I wrote back and told them how disappointed I was in their communication. I trusted them and I really liked them and it actually hurt that they just left me like that, when I really needed help. They did not respond, not even to apologize. So... yes, they can be great. Yes, I do think they have a lot of expertise. But that was a simple issue and they made a mountain out of it and left me when it seemed too hard for them to handle.