Sleuth

Vanessa F.

Our home insurance sent Sleuth to look for leaks in specific spots in our home. A technician named Jay showed up and spent almost two hours talking about how our floors were a massive problem, they needed to be torn out and replaced and that everyone's floors in Florida do. He was extremely redundant and insistent on the subject but offered no solutions. This was not why he was hired. It was difficult to redirect the unpleasant (and unnecessary) alarmism and no one else (including two other reputable leak detection companies) confirmed any of his information. It was a strange experience. I would suggest to avoid this particular inspector if possible.

H S.

Paid $300 for no answer. His """"high tech"""" told was a water pressure meter. Lol. And he broke my faucet so now i have to replace that. Called the manager and he said i could pay an extra couple hundred for more testing! What a joke. Like I'm going to flush my money down the toilet TWICE!

Bernice F.

Sleuth is the LEAST CUSTOMER Focused business I have ever dealt with. The Sleuth rep found the leak and said he could repair it. But, because I did not have an exact matching tile to replace the one Sleuth would need to break to get to the leak and stop the water, he refused to fix the leak. REASON: as stated by Sleuth rep, he said that Sleuth does a lot of jobs for insurance companies. If he broke the tile to fix the leak and stop water flowing into my house and then I filed an insurance claim, I might insist that the insurance company replace all the tiles so that the tiles match. The insurance company would come after Sleuth. He again reiterated that Sleuthgets a lot of business from insurance companies and they could not anger them. Isn't that a great business ethic? But they still wanted their $360 which he demanded in a somewhat menacing manner. I guess Sleuth worships at the altar of Insurance companies and the almighty dollar rather than at church on Sundays. Sleuth is the worst in my opinion.

Gabriel M.

Sleuth has detected two leaks in our previous home and pinpointed the source of moisture in our current home. We were amazed at how quick and accurately they detected our problems. Two were slab leaks and they found the exact location, which prevented excessive damage to our flooring when having repairs completed. Most recently, Shawn (field technician) was able to detect the source of moisture in our attic a/c ductwork. He was fast, thorough and friendly! We HIGHLY recommend Sleuth for leak detection. Their service will save you time and potential damage to your home.

Vane S.

the company was very fast and efficient in sending a technician out and the tech was great- Bobby worked for hours to detect our leak- he was wonderful.

Larry M.

Sleuth Leak Detection is one of the most professional and well-managed company I have ever done business with. Marty was the first technician that arrived on time at my house, he was exceptionally professional, polite, knowledgeable and did everything he could to solve the problem. At some point Marty decided to call a second technician from Sleuth, Colby to investigate further and understand what was going on. They spent several hours and had many different challenges; however, they managed all the challenges and exceeded successfully. They are a true caring, professional, amazing company and very reasonably priced. I will certainly recommend your company to others, and I am very grateful that you took care of me.

Liz L.

Came home to a flooded bedroom, bathroom, hallway. Nightmare! Bobby from Sleuth with his sophisticated equipment found the problem in no time. Broken pipe in the wall! He was on time, great communication. Highly recommend this company and a shout out to Bobby. Thank you.

Helen R.

Jason detected our leak within minutes after arriving. He arrived before the time line I was given. Made a small hole in the drywall and marked the area for the plumbers to fix it. Now the fun begins on fixing it. Thank you for finding the leak. I hope I never need you guys again but if I do you will be the first one I will call. Would highly recommend to anyone who needs help

Karlos T.

Leak required ceiling and insulation removal. They left an absolute wet mess and ceiling parts and dust all over the floor, tables, chairs ,kitchen appliances . It took three of us three hours to clean up. When I asked their guy before he departed if he was going to clean his mess up he just laughed and said it was not his job to do that. And he left. I'd certainly recommend a better company for detecting a leak.

Bill B.

Sleuth Leak Detection pinpointed a pipe leak in my guest bedroom. The plumber ripped up the flooring and jackhammered the concrete as per Sleuth's location. It was the wrong room! The leak was 2 rooms away. Sleuth did refund their fee but they refuse to reimburse me the $470 it cost me to repair the damage caused by their error. This is unacceptable. They need to take responsibility for their horrendous bad work. I gave them 1 star for this error plus I waited 4 days without water for them to show up. They really deserve no stars.