Silco Plumbing & Heating

Julie M.

Bobby was awesome.....came out as soon as we called, and took care of what we needed! Very efficient, friendly, and knowledgeable....we will definitely call and ask for Bobby the next time we have a need!

Darin L.

Wilco plumbing is bait and switch operation stay away. I called them Saturday for a noisy recirculator pump and told them no emergency
They came Tuesday and said $150 up front. Ok I will agree as long as it comes off cost of pump. Guy goes out to get a hose comes back and says now it is $350 and if we change the pump it is $950 extra. I said goodbye to Wilco and so should you.

Andy O.

The cold spell was too much for our 20-year old furnace and it failed last night, the beginning of a long holiday weekend. As our house's temperature hit 38 degrees and going down, I called Silco around 7 this morning and the repairman was here by 9. In 20 minutes he diagnosed several problems and got the furnace back to a functional state (we will need a new furnace soon, though).

So our pipes didn't freeze, and we got done in time to do our Saturday activities. Furthermore, even though this is an extremely busy time where they're dealing with emergencies, the repairman took the time explain what was wrong, lay out our options, and give me some important advice (leave plenty of space around the furnace and water heater, don't buy cheap thermostats at discount chains). We've used Silco for plumbing too.

Ann K.

Fool me once, shame on you. Fool me twice . . . .
We've used Silco a few times in the past with average (yet expensive) results. Recently we had two faucets fail on the same day. Kitchen and bathroom taps both broke and I wasn't getting any cold water from either. Not exactly an emergency situation, but it did need fixing. Joe arrived and gave me what I thought was a very high estimate, but it was within reason so I authorized the work. I asked for a brushed chrome finish faucet in the bathroom and he stated that they cost $200 more than a plain chrome finish. Since then, I've researched faucet pricing on my own and the difference is about $40 to $50, tops. He told me he would arrive the following week on a Tuesday at 1:00 p.m. At 2:00, he still hadn't arrived. I called the office and they paged him. It took him over an hour to call me back. When he did call, the call kept breaking up. Eventually we were disconnected. He called me back a few minutes later, and the call was breaking up again. His first response? ""It must be your phone. Mine is fine."" Yes, my landline is known to drop calls *insert eyeroll here*. Then he informed me that he was on an emergency call and wouldn't be able to make it, but could be there Friday. The kicker was when he asked me ""So, what exactly is it we were supposed to be doing at your home again?"" Hello, I took a day off of work to accommodate you and despite the fact that you were a no call/no show, you want me to take another day off? And you can't remember what the job was? Sorry, not happening. I told him he could come on Saturday. The call magically disconnected again. He had his apprentice call me back and explain that they would have to get permission from their office to work on a Saturday. I told them that if they couldn't work on Saturday, then they'd have to come at night when I was home or it wasn't going to happen. Authorization to work on Saturday was approved and we had an agreed upon time of 8:00 a.m. I got a phone call Friday morning at 6:30 a.m. telling me that Joe was going to be sick and they couldn't make it. Could they do the job on Monday? Ummmmmm, no.
Long story short, we found another plumber.

Charles S.

Like one of the other reviewers here, I find all of the negative reviews of Silco pretty confusing. I've been using Silco for 10 years in two different houses, with work ranging from small faucet repairs to major work involving digging up pipes. They are a bit more expensive than some of the other companies in the area, but I've always found them to be extremely professional and honest. I don't mind paying a bit more for quality work from a company I trust, and Silco is a company I've returned to time and again.

Elizabeth S.

As previously stated, I would give 0 stars if possible.
I needed an emergent plumber, I spoke to Joe, via phone, on a Saturday, he came to the house, explained the emergency fee and diagnosed the problem. This first part, I was thankful and grateful for. He stated, I could pay the $150 emergency Saturday fee on Monday when he returned at 8 am.
Fast forward to Monday at 8 am....Joe was a no show at 8 am. I called him at 830 and he stated I need to call the office to schedule this appointment. I was extremely confused based on our prior conversation on Saturday when he stated he would be at the house at 8 am (to replace a part). I called the office and spoke to a very nice man who stated he did not know about my appointment but a plumber would be calling me very shortly and he apologized. Joe calls me back states he will be at my house in 45 min or so. Joe arrives at 915 am which would have been ok had I just known about it and not been waiting since 8 am so that I could go to work.
I ask joe if we could compromise on the $150 emergency fee since he was so late....this is where everything goes down hill. To make an extremely long story short....Joe the plumber committed to something he should not have which was an 8 am appointment. Joe, also did not own up to his mistake and ended the morning yelling at me in my own house. I spoke to the owner, Jerry, 2 separate times to try and meet in the middle about this fee. I offered to pay $75 dollars but Jerry was exceptionally unreasonable and rude to me.
I would absolutely stay away from this company, unprofessional is an understatement.

Bill C.

Jerry (the owner) and his techs are professional and courteous. I've used their services on several occasions and will continue to do so. They are accommodating and call when they are on their way and perform the work as quoted.

Jewel G.

I can't understand the negative reviews about this company. I have used Silco off and on for more than five years, fortunately I haven't had to call them too often. When I do call, I invariably receive polite service. The repair person shows up on time, and the job gets done quickly and efficiently. Every person I have used there is friendly, takes whatever time is needed to answer my questions, and seems very invested in representing the company well. What's not to like? Oh yes, and the quotes are always accurate to what they charge me.

Robert B.

Stay away!!! They don't stand behind their work! Very customer unfriendly! Overcharge as well! Called them for a heating problem and they were in my cellar for four hours! When I asked what took so long he said I tested your AC as well! I never authorized that and the bill was $750!!!!!!!

J D.

I called the owner just to talk and tell him how upset I was. We talked for a while and came to an agreement Jerry is a person you can talk to and he is reasonable. Yes I was unhappy at first and yes I think Silco deserves another chance I will call and see.