Silco Plumbing & Heating

T S.

I called SILCO plumbing for a leak we had a rental property. The Technician called me with a price of $2,800.00 to change out a toilet flange and change a shower diverter. Complete rip off and a waste of time. Wish I Looked at the other reviews sooner.

Linda B.

They did an average job. Are they overpriced? Possibly. New to the Danvers area, we hire based on their ""40 years of service to Danvers"". In the end we paid them for their work but all we received was a statement of their estimate. I broke my own rule, learned from 30 years of building m,anagement.
NEVER HIRE A CONTRACTOR WHO WON'T PROVIDE A BILL THAT SHOWS A BREAKDOWN ON WHAT THEY ARE CHARGING YOU FOR PARTS/SUPPLIES, LABOR, AND TRAVEL TIME (if any)

Holly C.

We had Silco install a new furnace and AC in 2016, and it was the worst decision I have ever made as a homeowner. The installation itself had numerous problems, including an intermittent electrical connection that kept the AC from working. Turned out their tech had stripped the insulation improperly, cutting the actual copper wire. They also had to recharge the AC twice, right after installing it, before they figured out it had been a faulty unit from the start - but the owner still charged me $400 for the work, despite the inconvenience of several service calls and the fact that we had no AC for the whole summer. Now, in 2020, I find out that they should have installed a holder for the filter instead of us having to jam them inside the actual furnace case, which the manufacturer specifically recommends against, AND that they should have put the furnace up on blocks to keep it from rusting, which it is starting to do. They just don't have a clue what they are doing. And they leave their empty soda cans behind for you to clean up. Stay away from this crew of incompetents.

RJ A.

In these Covid-19 times it is nice to know there are still reliable companies around. I discovered my water heater was leaking and called SILCO as I have used them before several times, and within an hour of my call, Joe from Silco was at my door. He verified the water heater was history, emptied the tank and then quoted me a price and went off to purchase a comparable unit for me. Within half-hour he was hauling it into my cellar and within a few hours the tank was installed and hot water was back. Silco tends to be a little more expensive for some things, but they are dependable if you need work done right away.
The only issue, which I discovered while cleaning up after Joe had left, was the new hot water heater has a dent in it on the lower right side. I don't know if this was done as he was moving it into place as the space is tight, but I wish he had told me about it if he was aware of it. It does not seem to affect the operation of the unit, but for the price I paid for a new water heater and installation, an adjustment of some kind would have been a kind gesture. I probably should have checked it more thoroughly before he left, but with social distancing, and trying to let him get the work done without much banter, I did not discover it until he was gone. I would still use Silco again, but I will check the finished work more carefully next time. I still think Joe is top-notch, but I just wish he had told me about the dent if he indeed knew about it.

Julie M.

Bobby was awesome.....came out as soon as we called, and took care of what we needed! Very efficient, friendly, and knowledgeable....we will definitely call and ask for Bobby the next time we have a need!

Darin L.

Wilco plumbing is bait and switch operation stay away. I called them Saturday for a noisy recirculator pump and told them no emergency
They came Tuesday and said $150 up front. Ok I will agree as long as it comes off cost of pump. Guy goes out to get a hose comes back and says now it is $350 and if we change the pump it is $950 extra. I said goodbye to Wilco and so should you.

Andy O.

The cold spell was too much for our 20-year old furnace and it failed last night, the beginning of a long holiday weekend. As our house's temperature hit 38 degrees and going down, I called Silco around 7 this morning and the repairman was here by 9. In 20 minutes he diagnosed several problems and got the furnace back to a functional state (we will need a new furnace soon, though).

So our pipes didn't freeze, and we got done in time to do our Saturday activities. Furthermore, even though this is an extremely busy time where they're dealing with emergencies, the repairman took the time explain what was wrong, lay out our options, and give me some important advice (leave plenty of space around the furnace and water heater, don't buy cheap thermostats at discount chains). We've used Silco for plumbing too.

Ann K.

Fool me once, shame on you. Fool me twice . . . .
We've used Silco a few times in the past with average (yet expensive) results. Recently we had two faucets fail on the same day. Kitchen and bathroom taps both broke and I wasn't getting any cold water from either. Not exactly an emergency situation, but it did need fixing. Joe arrived and gave me what I thought was a very high estimate, but it was within reason so I authorized the work. I asked for a brushed chrome finish faucet in the bathroom and he stated that they cost $200 more than a plain chrome finish. Since then, I've researched faucet pricing on my own and the difference is about $40 to $50, tops. He told me he would arrive the following week on a Tuesday at 1:00 p.m. At 2:00, he still hadn't arrived. I called the office and they paged him. It took him over an hour to call me back. When he did call, the call kept breaking up. Eventually we were disconnected. He called me back a few minutes later, and the call was breaking up again. His first response? ""It must be your phone. Mine is fine."" Yes, my landline is known to drop calls *insert eyeroll here*. Then he informed me that he was on an emergency call and wouldn't be able to make it, but could be there Friday. The kicker was when he asked me ""So, what exactly is it we were supposed to be doing at your home again?"" Hello, I took a day off of work to accommodate you and despite the fact that you were a no call/no show, you want me to take another day off? And you can't remember what the job was? Sorry, not happening. I told him he could come on Saturday. The call magically disconnected again. He had his apprentice call me back and explain that they would have to get permission from their office to work on a Saturday. I told them that if they couldn't work on Saturday, then they'd have to come at night when I was home or it wasn't going to happen. Authorization to work on Saturday was approved and we had an agreed upon time of 8:00 a.m. I got a phone call Friday morning at 6:30 a.m. telling me that Joe was going to be sick and they couldn't make it. Could they do the job on Monday? Ummmmmm, no.
Long story short, we found another plumber.

Charles S.

Like one of the other reviewers here, I find all of the negative reviews of Silco pretty confusing. I've been using Silco for 10 years in two different houses, with work ranging from small faucet repairs to major work involving digging up pipes. They are a bit more expensive than some of the other companies in the area, but I've always found them to be extremely professional and honest. I don't mind paying a bit more for quality work from a company I trust, and Silco is a company I've returned to time and again.

Elizabeth S.

As previously stated, I would give 0 stars if possible.
I needed an emergent plumber, I spoke to Joe, via phone, on a Saturday, he came to the house, explained the emergency fee and diagnosed the problem. This first part, I was thankful and grateful for. He stated, I could pay the $150 emergency Saturday fee on Monday when he returned at 8 am.
Fast forward to Monday at 8 am....Joe was a no show at 8 am. I called him at 830 and he stated I need to call the office to schedule this appointment. I was extremely confused based on our prior conversation on Saturday when he stated he would be at the house at 8 am (to replace a part). I called the office and spoke to a very nice man who stated he did not know about my appointment but a plumber would be calling me very shortly and he apologized. Joe calls me back states he will be at my house in 45 min or so. Joe arrives at 915 am which would have been ok had I just known about it and not been waiting since 8 am so that I could go to work.
I ask joe if we could compromise on the $150 emergency fee since he was so late....this is where everything goes down hill. To make an extremely long story short....Joe the plumber committed to something he should not have which was an 8 am appointment. Joe, also did not own up to his mistake and ended the morning yelling at me in my own house. I spoke to the owner, Jerry, 2 separate times to try and meet in the middle about this fee. I offered to pay $75 dollars but Jerry was exceptionally unreasonable and rude to me.
I would absolutely stay away from this company, unprofessional is an understatement.