Shumate Heating & Air

Meghan Q.

DON'T USE THIS COMPANY. We're not a family that is rolling in money. We're not destitute, but we don't have a lot of extra money so when we turned our AC on for the first time and realized that it wasn't working at all at first we thought we could tough it out. But, by the 2nd week of June, it was 86 degrees in the house and it was unbearable. I called Shumate because our home inspector gave me the recommendation. They sent someone out. A guy named Mike. I was so grateful when the gentleman arrived. I have literally no clue how HVAC systems work and my husband had to work so I trusted the technician to help us by -- you know -- doing his job. He told me we were out of freon. He said it would take 6 units to refill it. I thought freon was something like gas in the tank of one's car, when you run out you refill it. I asked how much it was and was told it was $199 a unit. Ouch. Painful. But, I said to go ahead and fill up the whole thing as it was hot in the house and there was an upcoming heat wave. He did not explain that the reason we were out of freon was because there was a leak in our unit. He mentioned nothing about doing a leak test or anything. Just took advantage of the fact that I knew nothing about HVAC units and how they work and charged me almost $1400 for freon that was literally gone in two days. When I finally received the invoice (I had to track it down by calling the office because he didn't input my email address correctly) I read the notes he had entered, """"Customer knows about the leak."""" I DID NOT KNOW ABOUT A LEAK. If I had known there was a leak I would not have pulled money out of our savings that we had worked so hard to save to literally BLOW IT AWAY. I naively trusted this man to help us and instead he effed my family and I over and now they're avoiding our calls and I am so sad and I'm tears because not only is it now 88 degrees in our house, I'm now out $1400 because of this company and their sh*tty service. I can't afford to be out $1400. We've spoken with a different HVAC company since then, and a contractor, and they've all said that Shumate screwed us and that we should stay on them to get our money back. And we will. AVOID LIKE THE PLAGUE.

G E.

BEWARE PRICE GOUGING: Called Shumate HVAC to repair a 2 year old 3.5 ton Goodman HVAC that stopped cooling during a week of 100+ degree temps. Went several days without AC in 100 degree temps and had to pay the $75 extra for a Saturday service call of $175. Technician immediately knew it would be the capacitor. Here's the problem: technician says you want the basic capacitor for $269 that'll last 2 years or the 5 yr capacitor for $369. I took the better $369 5 yr option. Then later I googled the Goodman 3.5 ton capacitor part and realized the most expensive 60,000 hour replacement capacitor was $59.99 on Amazon. I overpaid $300 for the capacitor and an extra $75 to be robbed on Saturday. If your AC is out buy a new capacitor and plug it in yourself for less than $100 and about 30 minutes. If that's not it take it back. No more gigantic HVAC companies with huge staff, overhead and payroll for me. One experienced AC guy working out of his truck is the only way to avoid this.

James M.

Worst experience I have ever had with a HVAC company. technicians where fine in the past most recent technician was horrible and office staff and management where rude and condescending. Never again

Michael S.

Had some issues getting our furnace fixed, wrong part ordered [2 week wait for the part], finally got things fixed when Mike got involved and made sure we were back up and running in a day, going out of his way to find us the correct part that was back ordered. He really went above and beyond, along with the great tech, Troy that came out to make sure the problem was correctly diagnosed and repaired.

David C.

I have used this company for over 2-years. One technician improperly installed our Smart Thermostat. When another technician came to repair it at our next appointment they informed us that it was not possible based on the way the previous installer had handled it. On our most recent maintenance visit we had been using our furnace for over 2-weeks. The technician did not come inside, nor ask us to turn off the unit at the thermostat. Our unit stopped working. When we realized what had happened, another technician was dispatched and told us our circuit board was fried and it would be over $800 for the part, not including labor. These people have cost me more money and headache than should ever be the case. This string of recent bad reviews is consistent with my experience of this company. Also note that they charge 2x the price for a single filter for the same 3-pack you can get on Amazon. One of many ways this company rips off their customers.

Allison R.

I am very unhappy. My mother has been a customer of Shumate for over 15 years. She pays the $200 something dollars a year for the """"service agreement"""", 19 months ago she bought a hot water heater from them and a new AC unit for downstairs. It was a Lenox and guess what...the evaporator went. This has been three weeks ago and still no evaporator! My mother is 83 years old who is on breathing treatments! I called Shumate today only to be told at 7:30 this morning that someone would call me back. At 4 today I still hadn't heard anything. I called and was told that the original evaporator was still on backorder and they have a substitute coming and they will call when it gets there to schedule an appointment. I'm more than mad! How dare you put a Lenox unit in my elderly parents house knowing the evaporator was going to go and that they are under a class action suit! I am furious and I'm not sure what I'm going to do next.

Will S.

Woke up in the morning and noticed water around bottom of my hot water heater. I have a finished basement and did not want to have a leak turn into a swimming pool in my house. I worked with Jeff Johnson at Shumate and he had his guys out within 2 hours to replace my 13 year old unit with a new water heater at a very reasonable cost. It was installed in less than 1.5 hours and the tech guys were very professional and wore a mask. I cant say enough good things about Shumate! They are the folks to call if you need a new Water Heater.

Maria C.

I called shumate Duluth to fix my mini split air-conditioning unit for the room above my garage. The technician came to the house looked at the unit and told me instantly it needs a new compressor He also immediately stated it would not be worthwhile due to the cost and suggested for me to talk to their """"engineer"""". Well the engineer, Shaun Hoover ended up being a sales person from shumate that wanted to sell me a new mini slip unit for $3500, the compressor would cost $2000. I told him no thank you and got a second opinion. The new ac guy took 10 min to diagnose, charged me $68, added 1 lb of Freon and my unit was fixed. I was perplexed! My unit was in perfect working order! I called shumate to ask for my $89 service charge back and talked to Matt Hoover who seemed to be the owner. He asked for proof of misdiagnosis, and I sent him the invoice from the other company and he told me I would get my money back. I never received a credit and Matt stopped responding to my emails. Obviously Shaun and Matt are related and this company is running a scheme overcharging unsuspecting clients by misdiagnosing and selling new equipment instead of doing a simple repair. I just want to warn people of shumate's unethical practices. This could have cost me thousands. And I know it was deliberate and not an accidental mishap. I will never use shumate again.

John P.

Needed service on the unit they installed 7 years ago. The unit was low on charge and had a leak in the Coil. These coils were the subject of a class action law suit if replaced in 5 years, so not surprising that I would have a problem. The unit is a higher end model and has a big sign on it that says 10 year warranty. The first thing they told me was that since I didn't have an annual service agreement they wouldn't honor the warranty unless I could produce receipts for annual service from other HVAC service providers. I had two other companies say they would contact Lennox to get the part under warranty regardless of the service agreement As it turns out Shumate didn't register the unit when they installed it and that shortened the warranty to 5 years instead of 10. I'm replacing another unit in the house and having this one repaired by one of the other companies that tried to help me after Shumate let me down. On the plus side, the Shumate install was top notch, just let down by the home office that should have registered it and the service department policies.

Chris D.

Very nice and professional however, either the product or installation of our two units was poor. 2nd evaporator coil that has gone bad in the 5 years we have owned the two Lennox units. We have had the maintenance contract since the beginning but the services fees over and above the maintenance costs have been substantial. The service folks seem to point fingers at the previous tech's for poor installation. Very disappointed...