Sherlock Plumbing, Heating & Air

Chris N.

They are more diligent than others. We had another company come look at our commercial HVAC unit for the same issue that Sherlock was able to solve. The other company told us they recommended a new unit because our unit was old and on it's last legs. The Sherlock technician, Fred, was very diligent and successfully fixed what the other guys could not figure out. It seems like the other guys didn't even want to take the time to figure it out. Those other guys should stick to plumbing.

Sherlock's pricing is reasonable and they do what they say, I had a great experience from the first call and I will be using them for all my HVAC needs. THANKS from the guys at the office!

Sally F.

Another great interaction with Sherlock staff. Tina in the office made sure I knew when a representative would be here. JR followed up on outstanding items as scheduled. He is a delightful, knowledgable young man who made sure my questions were answered. Best service company I have ever worked with!

LEA C.

We had a free safety check by SDG&E the week before Christmas and they deemed our furnace unsafe. I had three large heating and air company's out for estimates and then I saw Sherlock at Costco. They sent out comfort care representative Luc Button. To be truthful, all the estimates we received were not that far off from each other. However, we found Luc to be honest and very sincere. He wasn't the typical sales guy, which was very refreshing. We felt that working with a company that was honest from the start was the best way to go, not getting a free cruise for 2, which is what another company offered us. Eddie and Carlos showed up three days later for installation. They were on-time, very professional, clean and quiet. They were also very helpful and patient with my questions while they were installing. I would also like to mention that Sherlock's office staff Chelsea and Tina were awesome with keeping me informed with arrival times and scheduling us earlier when a cancellation came in. Would highly recommend!

Anthony G.

A few months back I joined Sherlock Heating and Air conditionings VIP program mainly because I wanted piece of mind my system would be checked regularly and repairs made to keep it working efficiently and hopefully at a cost savings. Today we had repairs done on our heating unit. Brendon did the initial assessment and was here today helping out. He was very good letting us know what we needed to bring our unit into spec. He was courteous, very professional and personable. The team worked very fast and cleaned up after themselves very nicely. If you are looking for a good business you can entrust your HVAC system to check these guys out. Also check out their VIP program it is a good deal.

Maren M.

Brendon T was thorough and efficient. It was a routine maintenance appointment, but Brendon made some helpful recommendations and offered some great tips. Highly recommend.

Feng R.

I had a furnace fan problem on Christmas Eve -- not a good time to have a problem with your heating system. I had called several places before reached for Sherlock Heating & Air Conditioning. Most of them were either closed (which is totally understandable) or too busy to take this job. Chelsea took my phone and Fred came in the afternoon. More than the courtesy of coming in on Christmas Eve, he did a thorough diagnosis of the system, and explained to me the details patiently. It went dark when he left for home. I don't think word is enough to express my appreciation. And also thank you, Chelsea. It's good to have you that we can count on. Merry Christmas to both of you.

Chrystal H.

Had Sherlock install a new heater and add air conditioning to a home built in 1972. Eddie & Carlos were here for three days doing what I felt was a thorough job on a fantastic new system. I was impressed. Since we had a lot of very hot days this summer, including 104 degrees one day, it will be so nice to know whether hot or cold, we're covered for total comfort. Thanks guys for some great service. This was for a re modeled home in Mira Mesa. I signed up through the program with Costco for this installation and am very pleased with the whole transaction thus far.

George L.

Called them based on Yelp reviews to tune up our furnace which hasn't been used in years. Jared came by and was friendly and professional. During his inspection he noticed that the heat exchangers were cracked and immediately stopped the inspection since apparently they are a fire hazard and cannot be repaired so the entire furnace needs to be replaced. He showed them to me using a specially shaped mirror designed specifically to look at heat exchangers and reduced the price to a diagnosis instead of tuneup since the furnace is broken, which was appreciated. I wholeheartedly recommend Jared and Sherlock for any heating service!

Russell B.

Their installers were courteous, on time and always cleaned up after themselves every day. The only one in particular whose name I remember was Eddie, and he was great. The two stars is for the front office and sales people. No one did an accurate load calculation on my home, and as a result I got an undersized unit and a house not as cool as I was promised. When this was discussed with the management they never provided any real remedy or admitted fault for the sizing issue. It should be noted that Sherlock did not provide the lowest bid for my project. However, I thought I would spend a little more to get better customer service and support in case there was a problem. Giess I was wrong.

Joey N.

Sherlock Heating and Air Conditioning provides quality service! Eddie, in particular, installed the unit in my place and he was great! He clearly knows what he is doing and completes the job in a very respectful and personable manner. His manager, Richard Johnson, is amazing to work with too! I highly recommend this company!