Sherlock Plumbing, Heating & Air

Cynthia T.

Excellent service all around. Called the day before and was able to get a tech out the next morning. Matt came on time and was polite and professional. He got straight to the point and diagnosed my problem...The thermostat was the issue and luckily very easy and cheap to fix. He wasnt pushy to sell us their thermostat since they were kinda expensive. I let him know we would be purchasing one from homedepot. He also went over the service options they had which are all excellent prices and also pointed out some . We will most likely be signing up up for the 2 year agreement. Overall I felt very comfortable with the service and Matt. We will definitely be doing service with Sherlock again!

Karen W.

This was a great experience, they arrived on time and the technician did an excellent job. The price was right and the service was great. I highly reccomend this company to anyone who needs heating or air conditioning service.

Mitzi W.

Sherlock Heating and Air from San Marcos came to my house this past weekend replaced all the old ducting, added ducts to two bathrooms and the den, installed the new furnace and thermostat, completing the job beautifully in less than two days. They were knowledgeable and got the job done to my satisfaction. They were punctual, courteous, hard working and neat, I feel so lucky I discovered them at the Carlsbad Street Fair and thank goodness they told me they would come to Chula Vista, their communication was excellent, letting me know when they were on their way, keeping me informed of their progress, cleaning up as if they were never there. I highly recommend them, they were amazing. I plan to get my A/C installed before spring by Sherlock as well.

Elan H.

These guys are simply awesome from start to finish. I feel so lucky that I came across them on yelp as I had Sears & ASI come to my house for quotes and they were both mediocre @ best. ASI wouldn't call me back after calling them 3 times and Sears was ok but the they weren't even close to as thorough as Sherlock was.

Bottom line is that these guys @ Sherlock were top notch from start to finish and I had the most thorough consult out of anyone I've spoken with in regards to my hvac. They went over everything from thermostat options to air filtration options etc. They were here when they said they were going to be, called a day before to remind me of my appointment and even worked with me on their initial price quote. They also went above and beyond and did everything from dry wall repair to caulking and offered to paint the spot where my old thermostat was. I would highly, highly recommend them.

Nikki Q.

I wanted to personally thank Richard Squires for making our experience with Sherlock Air so seamless from start to finish.

We had many quotes in the months leading up to our install. None of them really seemed to address all of our wishes with confidence not to mention the prices were really high. My husband & I decided to get one more quote and WOW we are so glad we did!!!

Richard was a pleasure to work with and his install team all leaders in their own expertise did not disappoint! This company delivered in every area you would want form a contractor. Friendly, Priced right, On Time every time, Kept job site clean, They listened to our ideas and were extremely accommodating. We are now enjoying a new energy efficient HVCC system and we are very comfortable in our home. Thank you all for such great service and such a great value. I would not hesitate to refer you to my friends, family and neighbors!

Well done. So glad we could support a local business. We are very happy.

Richard D.

I recently needed to replace my way-overdue HVAC at my condo. I got four estimates from firms, including Sherlock (who were participating through a Costco/Lennox program.) Alex Stott provided an excellent review of my system, asked me questions to refine his assessment of my needs, and gave me an estimate for three different levels of system. Each level explained in detail what would be provided.

Moreover, of the four firms that came out to bid the job, only Sherlock recognized and included replacement of the 35+-year old refrigerant lines.

I agreed, and they had an opening to do the work this past Friday. Right on time, Jeff and Bill showed up to begin the work. It was a long day for both of them, assisted by Alex and Travis, but the resulting installation was very impressive. I'm thrilled with their service and the new heat pump system, and glad I made the right choice in selecting Sherlock to do the work.

Josh K.

I had a great experience with this company... from sales/quote to the installation. I originally had Sherlock come out last year to quote a new AC installation but we decided to hold off and endure the heat of summer. Boy was that a mistake. It was one hot summer. So this year we decided to pull the trigger on a new AC. While shopping at a big box company that stars with an ""S"" and sounds like ""ears"" we were approached by a sales person offering home improvements. We told them that we were in the market for AC quotes. So they came out to do a quote the following week and I was sold quickly. However, after signing and some thought after a day, I decided to cancel. I realized that the sales/quote guy just dazzled me with the largeness of the company and really offered valuable info about the AC system he would be selling me. He only poked his head into my attic to check out my furnace. Long story short, I canceled with them and decided to email Sherlock from the quote the previous year. Alex, from Sherlock, responded to my email right away and let me know that they could honor the same price from the previous year! No way! After trading some more emails, Alex worked it so that I could get the BETTER model AC AND add two years of maintenance. SOLD!

Jeff and his team came out on the day of the install promptly at 8am. I showed them around and they got to work immediatly. They were professional and very courteous. They layed tarps out where they would be walking in the house and they even put on booties when walking through my house where there were no tarps! After the install they showed me their work and I was very pleased. It appears to be very clean work. Everything looks great and is working perfectly!

A+ Sherlock!

R H.

If you wanna stay outa the heat, then make sure you use only Sherlock!
Our experience with Sherlock has been second to none...
About 6 weeks ago we commenced the get quotes / estimates to replace our dead old HVAC unit.
Funnily enough I solicited 8 vendors, of these only 4 took the time to get involved in our quest.

I have to say that Alex Stott, the companies field agent and expert really knows his product. Better yet he takes the time to explain everything so even a foody person like me ultimately understands.
Alex took the time to properly match our needs, to the equipment and budget we could entertain.
Everything was spelled out in black and white.

Additionally the 2 servicement that did our install, Paul and Vince were exceptional at their jobs and majorily customer service centric.
Everything has gone to plan.
Thereby I will always refer potentials to this company and we will always call on them first.
Thank-you, a major KUDOS to this company - keep it up and get others to follow suit!

CL N.

My AC unit broke down during that heat streak in late September/October 2012. Sherlock office personnel and field mechanics (Carrie, Matt and Aaron) were very professional and informative with the various problems that I was having with my AC unit at my rental property. They provided great customer service and patience when explaining the optional solutions.

They helped me coordinate the installation with my tenant and finalizing the city permit, keeping me in the loop during the entire process.

Based upon the final inspection by the city, Sherlock returned to add sealant around the furnace to keep the garage fumes/dirt/debris from getting sucked in.

They were fair in price and gave me a discount for the AC/Furnace replacement, as I already had troubleshooting services performed and refridgerant added earlier in Year 2012.

Shannon H.

The person who I spoke with over the phone was very helpful and let me know their rates (very reasonable). They called to follow up the day before and the technician they sent was very professional and knowledgeable. The tech even checked that my system was up to code and resolved an issue I knew nothing about.

Highly recommended.