Shellback Plumbing and Drain

Keisha G.

Couldn't ask for a better company. The morning of Halloween our feed line in our driveway burst. Called and spoke to Gary around 7:00 am...by 8:00 am Neil had arrived and he was going over different ways we could address our situation. We determined it best to redo the piping since it was galvanized. Unfortunately the work couldn't be done the same day, but he made sure we had running water by the end of the day. He set up a temporary line for the evening. Neil and his crew arrived at 8:00 am the next morning (just like he said he would). They worked all day and had our new copper service installed and back filled by 6:00 pm. Neil was even able to pour the concrete for the service cut; which looks amazing. Thank you so much for everything!!! If we ever need anything, we know who we're calling.

Mort S.

11/5/19: The owner reached out wanting more details and seemed genuinely concerned. Knowing he cares this much about our community and his company is good enough for me. Good Luck is, I hope you find out which one of your guys did this. Take care.
I can't speak for their plumbing services but yesterday I was on the corner of Ruether and Soledad and witnessed one of their guys throw a couple of soda cans into the street near the railroad track. The truck advertised the integrity of their company. I'm sure his filthy act doesn't speak for everyone at the company but at that moment he was representing the company and it was a bad look. The company is veteran owned so thanks for your service to our great country but we would appreciate it if you didn't pollute our neighborhood with you trash. Make an effort, find a trash can. Be better than that.

Saul G.

This company is really bad when it comes to working in a area thats gonna get tested by a hygentist..They leave dust everywhere .Scratch up peoples flooring and have no consideration for working with other companies that work hard to keep the containment clean..There was dust all over the stove, stairs and handprints on the walls..I would never in my life pick this sorry Plumbing company..

Rosemary K.

on 10-28-20190, i phoned shellback plumbing and drain at 661-367-8889 and spoke with a man i think named edgar. my reason for the call was to unplug/snake my kitchen sinks. i was quoted a price over the phone of $99. an appointment was made to come to my house on 10-29-2019 between 12 pm to 2 pm. i requested a call prior before the repair person arrived. a man named adrian came right after 12 pm without calling first. when he arrived and i brought him to my kitchen sinks to show him the backup, the first question he asked was, ""what price were you quoted?"" i responded $99. he pursued to inform me that the usual cost for the job is $189. i repeated the quote and he proceeded to inform me the same as he was trying to up price me. adrian's next question was who quoted you that price but i could not recall the man i initially spoke to until adrian named edgar and i stated that sounds familiar. then adrian then goes into the speel that edgar only anwers phones and does not know the charges for the different work to be done.
i stated he looked it up while i waited on the phone and why would shellback company allow edgar to have the responsibility of the job if he did not know what charges to quote. adrian just kept repeating the same. moving on....adrian used a blow somewhat of a small pressure tool the size smaller than a canister vaccuum for a few seconds. then he followed with a small snake for a few seconds and called me over to show me th sludge he wiped from the snake. he then informs me that i need to have a hydro-jetting machine to push the sludge and debri out to the main line. i asked how much that would cost and was told ""up to $200 to $400"". i told adrian that i thought the price was steep. then i asked him what would the guarantee on the work be? adrian responded ""4 years."" i told him i would want the price and warranty in writing if i have it done, and he stated ""yes"". then i asked adrian, will i be able to pay full amount within 3 months without interest? i also told him my credit was excellent which is true.
adrian tells me he has to speak with his boss to see if it is possible. after a few minutes outdoors speaking to his boss, adrian returns and states his boss is willing to work with me but the terms have now changed to $475 for the hydro-jetting to be paid 1/2 today and 1/2 in 30 days. i told adrian that the price keeps going up and it seems like the situation is a bait and switch. adrian kept trying to convince me that my suspicion was not true even though he did initially quote me $400 for the pressure push through the pipes. i told him that i was a college graduate and am not stupid and i am angry that i am being treated as if i am stupid.
i told him that i would not pay the $475 bait & switch price and paid him by check for $99 for the little basic snake job.
upon paying the check, adrian asked for the check number and asked me to sign the work order. i asked him if i would have a copy of the work order. adrian responded that i will receive a work order through the office via e-mail. i supplied my e-mail.
it is now 24 hours since adrian left and i have not received a copy of the work order. furthermore, adrian did not even check to see if the snaking worked because after he left, i ran one of the facets in the kitchen sink and water in both sinks backed up again showing sludge that would not drain at all. prior to adrian coming to my house, the back up was almost clear water and did recede after a while. the problem was not corrected by adrian or even close to fixing the problem. he only did minimal to nothing and was not in my house for even 25 minutes. i am out of $99 due to a bait and switch and do not want anyone else be fooled by the five stars on yelp because obviously they are either friends, relatives or gullible. since the issue was not fixed by shellback, i should receive my money back.
it is ironic that shellback advertises on the side of their vans ""honesty & integrity""
due to the above stress and now having to find another plumber who really is honest and has integrity to fix the prolem and must pay for another house call.
i had jr rooter( (818-419-9917) come to my house today and cleared the kitchen sinks in less than 15 minutes by only snaking and only charged $89 and now both since are clear water and no sludge
rosemary kinsella

Lauren M.

After 4 days with no hot water and after calling two local companies one which quoted us double the price and another that failed to show I stumbled upon this company. I contacted them today and within a few hours they were able to come on out to assess the problem with my water heater. They replaced it and included updates to ensure our water heater installation was up to code. They were professional and charged us a fair price. Thank you Shellback Plumbing and Drain!

Ash M.

They couldn't install a proper Aquafina water system for my house, made holes on my dry walls, damaged myRefrigerator water line, had to call them to return to fix my Refrigerator water line.
Never fixed my garage dry walls, or installed the unit properly! I will be filing a lawsuit actually if they don't refund every penny I paid for labor.

David H.

Alex was great he arrived 10 mins early and unclogged my bathroom tub, a mess I created from unclogging the kitchen sink. Shellback is the company you want to use for any plumbing issues, their prices are very reasonable!! Thanks again Shellback

Sabina B.

Neil was great! So kind and conscientious in his work. I had a new toilet installed which needed a new flange and bracket. He cleaned up afterwards so well that I couldn't tell he had even been here. He was careful not to let my dogs run out the front door which was refreshing as sometimes tradesmen don't pay attention to that. Thanks, Neil!

Paul B.

I highly recommend Shellback Plumbing. This was my first time calling them today and they sent Adrian and Corey to help us out. They were both very friendly and knowledgeable. Very professional as well. They did a great job and it didn't take too long either. We will definitely be calling them when we need a plumbing services again. Thanks Shellback Plumbing.

Diane G.

Would recommend Shellback as an honest and reliable plumbing company. It is owned by a retired naval officer. Charles did an excellent job clearing my kitchen sink drain and the price of $99.00 was way below what others tried to offer. Many other companies are trying to take advantage and are untrustworthy.