Shafer Services Plus

Paul K.

Ismael came to the house to repair a leak in our water main. He did a great job of showing us what had happened and suggesting possible repair options. He was courteous and capable and I could not recommend him more enthusiastically.

Erin T.

Shafer is, simply, the best.

They never try to add charges or do work you don't need unless you ask. They inspect and clean up even in areas around the site where they work. Attention to detail, and professional, caring service is always the norm for Shafer. We've done business with them for years, and not only do they treat my family like theirs, they treat me (a woman) like an equal, and a respected, valued individual, with specific requirements for our home, and our life. Rodney Smith was the initial visit this time, and he showed us each area where our AC/Heat was having problems. He recommended an estimator come out, and Robert Buchwalter was here the next day. Instead of trying to repair a 12 year-old system, we opted for an upgraded replacement system. Not only did Robert help us choose, he made sure we knew about the available rebates, and kept us up to date with the steps to come. As soon as we secured financing (it's expensive to replace an environmental system) with some great help from Sandra Arce, Shafer was able to schedule us within the week, and get our new unit installed in ONE DAY! John Noriega, with his partner Armando were on site all day, and not only were they friendly and professional, they were very clean and quiet - our toddler slept through his normal nap less than 15 feet from where they were working! Two additional employees made rapid delivery of needed supplies, and Steve Duffy, a supervisor, was sure to stop by and look everything over near the close of the day. Follow-up inspection was quick and polite 3 days later, and ensured everything was working. The new system is awesome, and we couldn't be happier.

Shafer may seem a little pricey (they're not for the extremely high level of quality they bring), but they stand behind everything they do, and will go the extra mile for their customers.

*As far as the other lady (Carol A.) with the water heater charge - just wondering what all happened, because the same happened to us (it was our first encounter with Shafer) almost 6 years ago, and they didn't charge us anything like that, and they told us on the phone there would be a service charge no matter what if they came out. This past visit, it was $95.00, for ten times as much work as turning on a water heater.....

We don't have to look for any other business to do what Shafer does, because they're the best!

Connie P.

I have used Shafer a few time and they did good work. They gave me estimates for the type of work needed and their service call. Today they told me they NEVER give estimates. I was basically told I was wrong because they never did that. They were at my house a month ago and gave an estimate I asked as I had forgotten. They said they never did that. The man I spoke with was rude and insinuated I didn't know what I was talking about. How said. Now I need to find a new plumber.

Andrea T.

My toilet was backed up, and I called Shafer to come and fix it. The two plumbers that came out were extremely courteous and polite. He tried a short snake from the toilet which did not solve the problem. He then told me that the next step was taking the toilet apart and snaking which would cost SIX HUNDRED DOLLARS. I was flabbergasted, to say the least. He guaranteed that this would fix the toilet unless the pipes were broken. I asked them to take a peek under the house and see if there was a mess under the house (I have pier and beam) so I could make a better decision. One of the plumbers then told me that they could snake from the vent on the roof and it would save me $200. I am not sure why they would not suggest that at first, since it cost less. It still cost me a little over $400, and I feel pretty sure I could have gotten someone to snake it for about $150 or $200 and solved the problem. He did offer the option of leaving with me paying only for the service call if I thought that I could find a better price, but I went ahead and told them to do it since they were already here. Bottom line: I think that their prices are outrageous

.*****Quick update*******my pipes got clogged up again, and I found a different plumber (Barrera's Pumbing 210-927-3481) and they came and did the EXACT SAME THING and charged me $110, and explained that when a house sits vacant for awhile, the pipes crust up and then when you use them again, the deposits start moving again and clog up the pipes. They told me that my pipes clogged up again because I put in a washer, and so the deposits sitting in those pipes caused it to clog again. (so yes...Barerra's climbed up the ladder and snaked from the vent on the roof, and charged $110, instead of $443.)

This is WAY DIFFERENT from what Shafer told me, which amounted to me having to spend thousands on new pipes because the old pipes could never sustain a washer/sink/toilet.

Call Barrerra's...they are professional, polite, and charge a fair price instead of extortion.

Barrera's Plumbing 210-927-3481.......I give Barrera's plumbing FIVE STARS!!! :)

Carol A.

Our water heater was not working. i must say Shafer was out within an hour and technician was knowledgeable..but when he told me my water heater needed to be turned on(The
AC company forgot to turn it back on) and the charge would be the 60$ service call plus 200.00 I about fell over.My AC people couldn't believe they would charge that much to turn a switch. They may be good, but pricing is outrageous!

Kevin M.

Chris C came out to look at washing machine issue that was dumping water into the garage. After taking the time to listen to what we told him and what we had done to try to resolve the issue he did a detailed check and suggested a fix to the problem. He explained what he needed to do, and also explained the total cost. We agreed.
Once Chis had completed his repair he took the time to clean up and had us run the washer several times to make sure all was OK.
Overall, great service by Chris.

Moni q.

tech came out and gave me a quote for $2,200, 5 hours or more hours to repair hvac ducts. i got another quote from a reputable company and they fixed it for $210! talk about gouging! never using shafer services again!

Update: it has been over a year and the $210 repair did it, no issues with my hvac! If you do use Shafer, be careful and get a 2nd opinion/quote.

Kevin M.

AC started blowing warm air. Called Shafer and San Antonio air to get me a couple quotes to repair. Shafer tech gave a diagnostics of all refrigerant has leaked out. Leaked at condenser. Leak unrepairable. Also evaporative unit needs some work. Will need entire outside unit replaced and repairs to upstairs unit. Would send a sales rep to offer different pricing points to replace all.
San Antonio Air comes out. Everything checks out just fine. No rust, refrigerant is full. Did find the circuit breaker to the condenser had flipped off. He reset that and had cold air right then. Charged $49 and recommended I get an electrician to replace circuit switch.
Sales guy came out to give pricing options. Told him his tech was either stupid or a liar. Requested and given a refund of my service call since I did not really get the type of service I expected.
Apologized and departed

Michele S.

Any technician who has come out to our house(s) has been courtesy, knowledgeable and helpful in getting my issues resolved. We have used Shafer for the past 10 years for plumbing and AC and wouldn't use anyone else!

Glenda W.

Chris came out to fix my leaky kitchen faucet, just three hours after I called! It needed replacing and he did his usual job: competent, friendly and quick. I use Shafer for all my plumbing and HVAC needs because they always do a wonderful job. I've had them out lots of times -- the joys of an older house -- but they've never had to come back to fix something they did. Angie's List didn't steer me wrong.