Shafer Services Plus

Robert F.

Had Shafer come in to add sediment traps on gas lines to my two water heaters and two furnaces. He did the water heaters, but said he had no idea how to do the furnace. I had to call in another company, who did a great job on the furnaces. I had to stay home two days instead of one. Totally disappointed.

To top it all off, he only lit the pilot for one of the two water heaters. The cold shower did not make my wife happy. I also had to spend time in the hot attic to light it.

Complained via their email and they never ever contacted me back.

Jodie M.

I heard about this company from KTSA. We had several bids and decided to go with Shafer Services due to their expertise. I like the fact that a apprentice isn't doing a major install. They are professionals, with integrity. We are now life long customer's.

Lisa And Len T.

Augie and Gregory were at our house yesterday to replace a bad TXV. Their customer service skills are exemplary - very prompt, polite, and professional. They both took the time to thoroughly explain the repair, technical items necessary (I am an engineer and appreciate their time to explain details). Exceptional work and attitude the entire time - I commend them for their hard work! Please extend my thanks to them for their efforts. Great company to deal with!!

Margie H.

Don't call Shafer! All they want to do is sell. They see a woman and assume you know nothing. Telling me I need a new ac, $6000, plus $4000 worth of duct work repair. Pressuring me to make an appointment for an estimate. I did not make the appointment. Do not believe what they tell you. Got a second opinion, $75 later, all is fixed. What a scam!

Genevieve H.

Paid $850 for A/C repair that lasted only one week. Then given estimate for new unit that was $1000s more than other reputable companies (1000s more even with "discount" for the repair we paid for the week before). I left a message for the manager to talk about getting some of my money back for the repair, and never received a call. Very telling that no one called back to discuss my concerns - of course my check for $850+ had already cleared.

Paul K.

Ismael came to the house to repair a leak in our water main. He did a great job of showing us what had happened and suggesting possible repair options. He was courteous and capable and I could not recommend him more enthusiastically.

Erin T.

Shafer is, simply, the best.

They never try to add charges or do work you don't need unless you ask. They inspect and clean up even in areas around the site where they work. Attention to detail, and professional, caring service is always the norm for Shafer. We've done business with them for years, and not only do they treat my family like theirs, they treat me (a woman) like an equal, and a respected, valued individual, with specific requirements for our home, and our life. Rodney Smith was the initial visit this time, and he showed us each area where our AC/Heat was having problems. He recommended an estimator come out, and Robert Buchwalter was here the next day. Instead of trying to repair a 12 year-old system, we opted for an upgraded replacement system. Not only did Robert help us choose, he made sure we knew about the available rebates, and kept us up to date with the steps to come. As soon as we secured financing (it's expensive to replace an environmental system) with some great help from Sandra Arce, Shafer was able to schedule us within the week, and get our new unit installed in ONE DAY! John Noriega, with his partner Armando were on site all day, and not only were they friendly and professional, they were very clean and quiet - our toddler slept through his normal nap less than 15 feet from where they were working! Two additional employees made rapid delivery of needed supplies, and Steve Duffy, a supervisor, was sure to stop by and look everything over near the close of the day. Follow-up inspection was quick and polite 3 days later, and ensured everything was working. The new system is awesome, and we couldn't be happier.

Shafer may seem a little pricey (they're not for the extremely high level of quality they bring), but they stand behind everything they do, and will go the extra mile for their customers.

*As far as the other lady (Carol A.) with the water heater charge - just wondering what all happened, because the same happened to us (it was our first encounter with Shafer) almost 6 years ago, and they didn't charge us anything like that, and they told us on the phone there would be a service charge no matter what if they came out. This past visit, it was $95.00, for ten times as much work as turning on a water heater.....

We don't have to look for any other business to do what Shafer does, because they're the best!

Connie P.

I have used Shafer a few time and they did good work. They gave me estimates for the type of work needed and their service call. Today they told me they NEVER give estimates. I was basically told I was wrong because they never did that. They were at my house a month ago and gave an estimate I asked as I had forgotten. They said they never did that. The man I spoke with was rude and insinuated I didn't know what I was talking about. How said. Now I need to find a new plumber.

Andrea T.

My toilet was backed up, and I called Shafer to come and fix it. The two plumbers that came out were extremely courteous and polite. He tried a short snake from the toilet which did not solve the problem. He then told me that the next step was taking the toilet apart and snaking which would cost SIX HUNDRED DOLLARS. I was flabbergasted, to say the least. He guaranteed that this would fix the toilet unless the pipes were broken. I asked them to take a peek under the house and see if there was a mess under the house (I have pier and beam) so I could make a better decision. One of the plumbers then told me that they could snake from the vent on the roof and it would save me $200. I am not sure why they would not suggest that at first, since it cost less. It still cost me a little over $400, and I feel pretty sure I could have gotten someone to snake it for about $150 or $200 and solved the problem. He did offer the option of leaving with me paying only for the service call if I thought that I could find a better price, but I went ahead and told them to do it since they were already here. Bottom line: I think that their prices are outrageous

.*****Quick update*******my pipes got clogged up again, and I found a different plumber (Barrera's Pumbing 210-927-3481) and they came and did the EXACT SAME THING and charged me $110, and explained that when a house sits vacant for awhile, the pipes crust up and then when you use them again, the deposits start moving again and clog up the pipes. They told me that my pipes clogged up again because I put in a washer, and so the deposits sitting in those pipes caused it to clog again. (so yes...Barerra's climbed up the ladder and snaked from the vent on the roof, and charged $110, instead of $443.)

This is WAY DIFFERENT from what Shafer told me, which amounted to me having to spend thousands on new pipes because the old pipes could never sustain a washer/sink/toilet.

Call Barrerra's...they are professional, polite, and charge a fair price instead of extortion.

Barrera's Plumbing 210-927-3481.......I give Barrera's plumbing FIVE STARS!!! :)

Carol A.

Our water heater was not working. i must say Shafer was out within an hour and technician was knowledgeable..but when he told me my water heater needed to be turned on(The
AC company forgot to turn it back on) and the charge would be the 60$ service call plus 200.00 I about fell over.My AC people couldn't believe they would charge that much to turn a switch. They may be good, but pricing is outrageous!