Servistar Plumbing and HVAC

Tony X.

They responded fast. They cleared the drain for the advertised price. They ultimately used the camera for free after I denied being charged to show me there was a greater need for repairs. I clearly saw there was a need for a new sewer line between the sidewalk and the city connection as it had tree roots growing at each clay connection along with a partially collapsed clay pipe. They offered a fiber class cloth new line that basically fills in the original pipe and lines the existing pipe covering all tree roots like a skin, known as trenchless sewer line replacement with a cured-in-place pipe. This fiber class material is cured-in-place coating the pipe. After the job was done, they ran a camera to show me the new sewer line from the house to the city connect, the new portion and the existing portion that was previously replaced, and it was clear and perfect. It was VERY EXPENSIVE though and I was assured by Jose that $5500 was a great deal which was $240 less than his original quote. I only paid it for the piece of mind and not wanting to continue dealing with future issues or continuing to shop around for a better deal. Jose was VERY professional and have NO complaints about customer service. The cost was just very high for the section actually needing replacement, about 40 feet (according to the owner but not confirmed). The cost here was 90% labor for sure; most of which was digging the trench (approx. 4'Dx5'L3'W) For this, it is why I rate 4 stars.

Alex H.

The sump pump in my backyard was dead and the plumber who made the diagnosis couldn't get a new one for 7-10 days, which was unacceptable. I reached out to a handful of other plumbers and Sal's Plumbing was quick to respond and gave me a price range to get it fixed the next morning. After sending photos of the situation, Mike said it would be a little more expensive than the range he gave me but said he would stick to his original number. The next morning Mike showed up on time and within a couple of hours the job was finished. Mike explained the work that was done and let me know that the new pump had a 1 year warranty in case there were any issues in the future. Highly recommended.

Sandra N.

I did not actually use Sal's Plumbing for a job. I just called them to see if they could do the job. I ended up using another company that was great. I am writing this review so others can vet them properly for their plumbing jobs. I needed a hot water valve under my sink fixed. I had an installer that was trying to install a dishwasher and I did not know that the hot water valve would not shut off completely. The installer did not do hot water valve repairs. So I needed to find a plumber. When I called Sal Plumbing, the lady that answered was helpful and said that she was able to get a repairperson out the same day. That was great news and I was very happy. The price quoted was a little high but nothing too crazy and considering they were coming out the same day I thought it was worth it. Then I got a call back that because the unit was a condo in a building, I needed a letter stating I had permission to shut off the water to the building. I indicated that notice was given and I could shut off the water if needed. Then I was told they would need it in writing from the management. I said I could send them an email with the information. They said that was not sufficient and they needed it in writing. I explained that an email was a writing. I asked again what they wanted and they said that they were required to have something in writing. I tried to figure out what they wanted but everything I proposed or told them I could get them, they just said it was not good enough. I told them several times to just tell me what they wanted and I would get it but they never could explain what they wanted. Just to be clear, I am on the Board for the condo association so it would be easier for me than most to get them whatever they were asking for. I also explained that no other plumbing company that did work for me or the association ever asked for this kind of document. I finally spoke with the repairperson who told me that in the past he had neighbors that complained about the water being turned off and he really did not want to deal with it. I asked how long he anticipated the water would need to be off for the job. Other companies told me it was a fairly simple repair but they did not have any appointments available until the next day. He told me he could not tell me an exact time but he would estimate a minimum of three (3) hours but once he started work it could be up to a week. This did not seem right for the job. So we agreed that I would find another plumber. I found someone else that got it done in 30 minutes and charged less. I cannot say what their work is like but this conversation over the phone did not give me confidence in their abilities. I can understand that they cannot give an exact time for how long a project will take but what he described seemed completely out of the ballpark from every other plumber I spoke with and what happened when the work was actually completed. It could be that they did not want the job. In the end, I am glad I went with a different company.

I just read the comment left by the company and I am even happier that I went with a different company. I can't believe this company! I never said it was a house. I gave a unit number and everything. And I never said there was a leak. Wow! I never spoke with the person that wrote the reply but clearly he is just making stuff up so the company doesn't sound as bad. But in doing so, he is revealing what kind of company it is. Good luck if you actually use this company.

Bob J.

Our regular plumber has retired; so, when the garbage disposal suddenly died and the toilet backed up (on the same day!) we did an internet search, crossed our fingers and called these guys -- a lucky day for us! They sent a plumber to our house within the hour! He diagnosed and solved both problems quickly, efficiently, and at a reasonable cost. These guys are my go-to plumbers from now on.
Everyone -- including the office staff -- is a pleasure to deal with.
Highly recommended!

Pat S.

Excellent service..from initial phone call for water heater replacement to completion of job
Thanks!!

J N.

Highway robbery. Quoted $59 for a same evening call to look at the problem (after I had submitted a clear photo so they had an idea what they were getting into - and explained the problem). Then after a phone call, was told it would actually be $675 and they would come the next day. They never called on the day of and when I called they seemed to not know who I was. When they arrived they told me the price was now $1275 because they had to install a four dollar part but suggested I replace all my kitchen pipes for close to $4k (by the way, you can replace all the pipes in a house our size for $1200, labor and parts included). When I refused to pay they tried to give me a lecture on how businesses and competition operate then asked me what I do for a living and tried to ask me personal questions. I had to literally negotiate him down to a competitive and reasonable price ($900) to do a 30 minute job. The supervisor left before the job was even completed, just FYI.

Nicol C.

This is the best plumbing place ever! The owner Michael and his son are incredible! I use them all the time. They helped me out so much!

Jewel T.

My kitchen sink stopped draining yesterday. I was able to get an appointment for the next day with Sal Plumbing and Rooter. First of all, Harley showed up on time. Then he proceeded to snake the drain multiple times. The pipes in my building are old and corroded. It took a while to get the drain working but what impressed me about Harley was that he NEVER gave up!!! He was patient with me when I asked questions. He also provided me with an option in the worst case scenario. Because he NEVER gave up, I didn't have to go to option B. I can't say THANK YOU enough!!! I'll be calling them if I have future needs.

John C.

My water heater stoped working so I called Sal plumbing , they showed up on time , diagnosed the problem, apparently I had a leaky water heater , we had to replace it so the crew from Sal plumbing did the work without delays after a few hours I had a new water heater installed and a running hot water they left the area clean and did a beautiful job
Highly recommend.

Pamela K.

I called Sal Plumbing this morning because my toilet was leaking and I needed it fixed now! I expected they would tell me that they wouldn't be able to come out until tomorrow which would be too late. But they said they would be out between 2 & 4 today. I've heard that many times from other companies and they never make it within that time frame. Sal Plumbing kept their word!!! Two very polite, competent plumbers came out and replaced my very old toilet. They both were so neat with everything and cleaned up totally. There was nothing left for me to clean up. Thank you Sal Plumbing!!! Your plumbers are great!!! Hopefully I won't need any plumbing repairs for awhile but when I do, I'm definitely calling Sal Plumbing!