ServiceOne

Fat F.

Customer service hit or miss. Sometimes friendly, not unusual to be rude.

Same with the service providers.

Responsiveness leads a bit to be desired.

Candace B.

Horrible company!! This ""home warranty"" is not worth what you pay. Should your home need any repair they take the cheapest route towards fixing it. There were several things we asked to be looked at or fixed that weren't covered under the warranty (electrical and plumbing related). Their customer service is absolutely terrible. The people are rude and often don't return phone calls. Save your money and your time.

Robert E.

Called ServiceOne at 9:03 PM for an emergency service call, they called back at 9:32. they left VM asking for a call back. Phone problem, I missed the call and called back at 10:03 PM left VM, Called back and left a second message at 10:50 left VM. no call back. called the office 11:19PM after no response. informed they would reach out for a call back. No call from Tech. Called back to the office at 12:45 AM told they would reach out for a call back, no call. Called back back at 2:00 AM informed. Informed that the tech had made multiple call attempts, cell shows one incoming call attempt and that he had called into the office and said the emergency was canceled. He had made zero attempt to call back, the office had made zero attempt to inform me and at every call apparently the call center lied about having reached out to the tech or call. I've learned 3 things from this experience. 1, The Tech a liar as only one call attempt was made and no attempt to respond to the two voice mails or respond to the number left attempts. 2, the customer service reps are too lazy to do their job and either reach out to the tech as they said they would at 11:19 pm, 12:45 AM or 2:00AM. And 3 after talking to their customer service they have convinced me that moving the 6 account with service one to another company is likely the best way to go. Because even when you pay them a monthly service fee and agree and an emergency trip charge fee of 150.00 they cant be bothered to show up or have the common courtesy to call you back. its a shame a 1/2 star rating is not possible.

Marylin O.

Ive had my microwave, dryer and garbage disposal repaired and have been very satisfied every time! This a great service to have; I've recommend Service One to many of my friends!

Sampath N.

Complete scam. I signed up a month ago. I asked them if they would assess all the covered appliances, they said they don't do it anymore due to Covid. My refrigirator started giving issue end of last week. I called them in for repair. They wanted to charge me $700+ to fix. I was not given the reason for denial. But was told that this was a pre-existing condition. Stay away. complete fraud.

Justin C.

I've been pay $55 a month for the last 5 years for the home warranty! That's almost $4000!!! Yet every time they come out nothing is covered by the warranty and I en up paying big money! They won't tell you nothing over the phone(most of the lady's on the phone are extremely rude!) they just come out and if you don't want them to do anything they still charge you $80 for showing up! Not worth it at all!

Raymond W.

Rude Customer service.
Bad Communication
Always has a reason why they can't or won't do the repair
Service one is Service None
Cancelled my contract.

Brent S.

Rude customer service. Parts take weeks to get. Repairs are made in a 6 hour window, when they can get to it . Wasting a half day off work waiting for a 30 min repair. Dont waste your money, time, and energy with Service One.

Teri W.

I've been so unhappy with Service One for awhile now. We have used them for 30 yrs. now. Up to $66+ a month, then charge $37.50 trip fee to come out for a standard repair. I now have a plumbing problem that requires a plumbing person from Service One so the cost will be what a plumber cost. First the lady from Service One says $250 for the first hour then the guy tells me $320 for the first hour...well that's because you need 2 guys to do the work. So I'm looking at $500 or more to do the job. He said I could check around for prices or use them. Any other place would give me a bid free of charge. Service One is hwy robbery. Second review of disappointment.

Vicki P.

Find a different Service Provider. We have (shortly will be had) the lower level service to get the free maintenance inspections on our heater and Air Conditioner. We called early we thought to schedule the Maintenance service for our air conditioner knowing we would need Freon since our unit has a small leak. Appointment was scheduled for 2 weeks out, week of service they called and had to reschedule for another 1 - 2 weeks out, they finally came the end of June. We told them we would need Freon when we booked the appointment and My Husband told them again while they were at our home. But the tech said it was fine and did NOT add any freon (which we would have had to pay for with our plan). Less than a month later our capacitor blew up, called another repair company, they came out same day and we needed over 2 Lbs of Freon in addition to a new capacitor. He also found our drain hose for the unit was clogged. When I called to report this all Jeremy at Service One had to say is ""it was a month ago, these issue may not have been detectable then"". This is BULL