ServiceOne

Margaret B.

Service One Omaha Neb
Let me start by saying I have never wrote a review let alone a bad review on anybody but I truly believe this is a horrible company.

Starting on Dec 28th, I called for a service repair on Fridge that had ice growing out of the outside of it. It was freezing all my food in the inside of the fridge.
Service One sent a Service Guy out who said ""it was a ice machine issue and water leak and we're not going to cover it.""

I decide I want a second opinion and called service guys we know from Union 464 and one from Union 16 who handle water leaks. Both I highly recommend. Both stated it was not an ice machine issue or a water leak. I spent weeks on the phone with plumbers, fridgarie, and Service One trying to get this figured out. So Fridgaire, 2 plumbers, and a service guy in Benson who I spoke with on the phone and sent pictures too all agreed it is not the ice machine or water leak. All stating it needs a rear panel insulation pad. A common problem with this Fridge.

I was happy at this point and thought great Service One can help me and then contacted Service One's office back. They refused to listen to me or believe me. The receptionists over at Service One stated ""no the notes say its the ice machine and you are not covered.""

Dec 31st - 4 times I called and tried to get help

Jan 3rd

Jan 4th

Jan 6th

Jan 8th

I also emailed Lesa Rois 4- 5 times with no response

This is not including the times my husband has called.

Every single time I tried to explain that this was not a water leak issue or an ice maker the receptions were rude and wanted to argue. The only exception to this was a receptionist named Britney who was friendly, helpful and genuinely tried to help me. And honestly should probably train the rest of the office on customer service skills.

Finally My husband and I had to buy a fridge because we had no food for 3 weeks trying to get this problem solved. All of the food in our refrigerator was frozen. Finally 4 weeks later, Service one sends out their head service guy. He was a super friendly guy and he walks up and right away says it is NOT an ice maker or water leak! Four weeks it took Service One to say that. It's the REAR PANEL KIT. Which we knew 4 weeks ago. So once again I think Thank God our warranty is going to help us. Even though we had to buy a new fridge because they ignored us for 4 weeks. Maybe now they will be able to do something to make it right....... Unfortunately that did not happen. Service One now says they DON""T COVER that part because it is a manufacture defect. So now I speak to a supervisor at Frigidaire. He states there is no manufacture defect or recall on this fridge. It's actually comical at this point. This is ridiculous. Our home buyers bought us a warranty. We bought our home buyers a warranty. One I will never recommend to my family friends, co-workes, or any of the Realtors in my family or friend circle.

The part we need is a rear panel kit. It is a thick insulation pad. Fridgeaire does have a webpage you can check or you can contact Fridge Air yourself to see that the 2014 French Door Fridge does not a defect or a recall listed.

You can't call yourself a warranty service is you spend all your time trying to figure out how to NOT HELP SOMEONE instead of trying to help someone. This COMPANY HAS SPENT WEEKS TRYING TO FIGURE OUT HOW TO MAKE SURE I WILL NOT BE COVERED. Instead of just trying to have good customer service and help us.

It seems to me that Service One tried to pull every word out of there small print they could find not to not help us.

Ice Machine - not covered

Water leak - not covered

Manufactures Defect - not covered.

And all 3 times wrong they were wrong. In the meantime we have 3 kids and a refrigerator we can not put food in and that did not work for 3 weeks. It's sad. I thought when buying our house it was awesome we had a warranty company that would be able to help us in situations like these. But they do not help you. They try to find ways to get out of it. I called this morning and explained to them that Fridgaire says there is no defect on that product. Alicia another manager stated she would have someone call us back. Needless to say no one has contacted us all day. This has been going on for over a month. When all they had to do was be honest, professional, and try to help! But what this warranty company ended up being was a big disappointment and a headache.

Mike W.

This is not a home warranty, it's an insurance policy for Service One to guarantee they get work. It's not free, when you call about the warranty because of an issue it's not free. They come over to check the issue which you pay a house call fee and then give you an estimate to fix it. Also, should note that they somehow are able to remove negative reviews from this site.

John P.

If only negitive stars could be assigned.
On the service calls I made, I had to go to the owner to have work done on the furnace after the staff for HVAC was condescending and their office sent a disturbing letter. I had four call to fix a toilet that still is not fixed, screws left off the AC when a service check was done which left a high vibration, a furnace part forced in crooked with the screws being placed in at an angle and loose and now a shut off valve installed without Teflon tape, overtightened which still leaked, compromised the existing copper and a very cheap shut off valve was used for a replacement. Service One should be k own as Service Last....the last place you would call. I would strongly recommend if you need work done call a pro and place the contract money I to a maintenance account. They may of been good at one time but that time has long passed.

Brandon B.

First off, the staff are friendly and courteous giving them two stars. However, I am extremely disappointed with my experience using Service One and their home warranty. My furnace and AC went out and I replaced both. Before install the salesman texted me to change the install date to a day later. I called their office to confirm and they had no record of any change and showed up on the original date after we changed plans. Next, the new AC unit was not working and a tech came out to tell us the filter was clogged after less than two weeks and that was the issue. The AC still did not work and a different tech found an o-ring that was failing and replaced it. I then contacted the office to have them explain my invoice and asked for an itemized receipt detailing parts and labor, which they said they do not provide, as I was only credited $570 per my home warranty (other incentives were applied but they were explained to me as separate from the home warranty). Over the last three weeks I have gone back and forth trying to get a clear explanation of my bill and why I did not receive more for having a home warranty. Service One had no record of there even being an issue with my AC. It took all the way up to the co-owner of the company to properly explain my invoice. I was explained that a $1000 R-22 replacement incentive was applied instead of any credits from my home warranty for the AC replacement. However others I know received this same incentive through different companies without a home warranty. I don't think Service One was trying to take advantage of me but the entire process has been smoke and mirrors with nobody being able to provide accurate answers related to my invoice and home warranty credits. A simple itemized receipt or clear explanation from the beginning could have saved countless hours of my time and a poor review. Overall I don't think I received the value I was entitled to for having a home warranty with Service One and other unrelated incentives were used to justify it.

Brad H.

Our A/C went out about midnight Saturday during the hottest week of the summer (so far). We put in a call to Service One (with whom we have a home warranty) and finally got a call back saying someone would get back to us first thing Monday. We put in a call to another service, who sent a tech out Sunday, diagnosed our problem - blower motor, fan and bracket were shot - and told us they may be able to get parts overnighted. Now it was a race to see who could get here first. Surprisingly, Service One diagnosed the issue over the phone and told us we would be the first call on Monday morning. Parts were delivered by 1030 Monday and Israel, the tech, showed up a couple hours later to do the install. He brought the wrong bracket, since we had an unusual type, got the correct one delivered, and had everything operational by 1730. I was giving Service One 4 stars, but tossed in a 5th star, just because Israel is very knowledgeable and got us up and running. He also accomplished the annual A/C inspection that was scheduled for next week!

Mollie H.

Very poor service over the last year. Extremely disappointed with the customer service, quality of work, and the knowledge, diagnosis and repair of our a/c unit.

Pheonix V.

The reason I'm giving it 3 stars is because, even though there is literally sign on our fence saying to keep the gates closed, every single time they leave the gates open. We have a dog who goes out into the yard through a doggy door, and because of their negligence she has walked out of our yard unbeknownst to us. Service- wise they are very good, but poor customer service.

Patty K.

Our electric water heater stopped working. Our local plumbing company refused to schedule a same day appointment even though they had just replaced our water heater elements three weeks prior. I had a contract with Service One so I called them to ask if they could have a plumber come out to fix our water heater on the same day. They sent someone late on a Friday night. He tried but didn't get it fixed. The next day, they sent an electrician who said it was not an electrical problem. Then, on the same day, the plumber came back again and discovered the problem was that the local plumber had not actually replaced both elements even though we were billed for the replacement of both elements. (To make it worse, I was shown 2 corroded elements by the local plumber who claimed they were taken out of my water heater... needless to say, we received a full refund of our charges from the local plumbing company.) I HIGHLY recommend Service One over everyone else. We will always call them first.

Carol Q.

Service one is not customer oriented. I had a technician that provided excellent service however he appeared to have inappropriately secured the agitator within my washing machine which subsequently came loose and projected across the room. Although we were lucky no one was hurt and I gave them all the benefit of doubt, when I tried to get them to come back and repair they adamantly said no machine was too old. I only wanted them to come and repair the damage they had done and put back to prior working condition. I feel they at least owe me personally looking at issue as customer service may not be adequately relaying my issue. You should never have a machine in worse working condition after a repair man has been out!

Tom T.

Be careful of their deceptive billing practices. Was told the service call would cost $70 plus repairs, they repaired nothing (except remounted my thermostat which I told him not to worry about) yet charged me $165. Complete rip off, would never use them again.