Service Today!

Eric A.

I had my furnace fixed the other day. DO NOT USE this company. I paid 1800 to replace the blower motor and some cleaning. I was told someone else would come out and look at my HVAC too because my static charge was high. They also have a ridiculous tiered pricing model that was never explained to me. I feel like the field gets paid in commission too.

Mangala A.

DO NOT HIRE THIS COMPANY. Their rates are astronomical. They charged over a $1,000 to replace an outside hose. They have quoted over $600 to replace a kitchen faucet.

Brian F.

WHAT AN ABSOLUTE SCAM! $80 dispatch fee and $296 diagnostic fee before any work gets done. I had them come out to service my furnace and it was going to cost me nearly $400 before any parts and labor. As an fyi, the $80 you are paying to get the truck out here is basically an advertising fee for a tech to enter your home and sell you their services. It is not a diagnostic fee. I would under no circumstances use this company. Simply read the reviews, they are a complete scam and I am reporting them to the Better Business Bureau.

Michael M.

When I called for service I was told they couldn't estimate what it would cost to check out my problem (flashing lights through out the house when the washer was running) and there would be a $79 service charge that could not be applied against any other work.  I was surprised when the technician arrived with a detailed list of the charges for doing the inspection that started at about $500.  I signed off on them doing the inspection for that amount and then they came back with a proposal that ran between $8K and $24K all of them addressing much more than the basic main problem which they said was possibly Dakota Electric's responsibility.  They did call Dakota Electric and tell them about the issue, but were non-committal on whether they would follow through with the utility after Dakota Electric came out to look at the problem.

I should have shown them the door when they brought out the $500 inspection fee on a chart that they apparently couldn't share before they arrived.  This company use sales tactics that leave a bad taste in my mouth.  If I knew how expensive it was for them to even check out the problem I would have shopped around instead of relying on a friend's recommendation.  If you are considering using their services, get them to at least send you their rate card that lists the prices. If they tell you over the phone that they don't have such a document they are lying.  If they say they can't share it, hang up and call someone else.

That was in June. Six months later I had another electrician in for a second opinion. This electrician has done work for us before and is reliable and trusted.  He said the current coming from Dakota Electric was a little hot (241 vs 220-230) but nothing to worry about.  He said the lights flickering was also nothing to worry about.  A sharp contrast to the dire circumstances that Service Today described.  Our electrician said to replace the circuit breaker box was about $3,500, much less than the $8K Service today wanted.

Mandi P.

SCAMMED!! Half of the outlets in my bedroom did not work and I called to see if someone could come look at them and get them working. Well they 'couldn't figure out the problem' and needed to do a whole house inspection, $750 later those 3 outlets worked. I was told I needed to rewire and update my entire house and get a new box because all the electrical was on one circuit- which is is most definitely not on one circuit. The grand total to do that was over $8,000 or they could just update the outlets upstairs for $3,200. Well I should have only paid for the service call but I was stupid and took the bait so I could have working outlets in my room. NEVER again will I fall for that, from any company. Shame on them for doing a diagnostic that they know they do NOT need to do to figure out what is wrong. So upset I fell for their scam. Happy holidays, you just spent $780 for no reason. DO NOT FALL FOR THEIR DIAGNOSTIC TEST, YOU DO NOT NEED IT!!

Ann D.

GROSSLY OVERCHARGED - We had a beeping fire alarm. I called at 5:15pm they said they would have to charge the $250 after hours rate, I knew it was a 10 minute job, but I really felt better about them doing it. It was weird that they charged this fee up front over the phone, but okay. When they got here they said it would cost an ADDITIONAL $500 to install the fire alarm ... WHAT? I told him I couldn't pay that, and wondered what kind of an alarm he was installing exactly. We just needed an off the shelf kind of product. After insisting that I couldn't do $500 he said, oh we do have a $300+ option. At that point we just needed the beeping to stop. I figured any other electrician might have charged the $300 to come out. So I paid it. Then he had me sign like 6 different things on his ipad. I'm sure they get threatened with lawsuits all the time. He swapped out the detector in about 10 minutes. Did that well I guess, but grossly overcharged. I'm feeling pretty sick about it. If you are desperate, they will be out there. I'm guessing they have zero repeat customers. BTW - next day, I had another alarm go out in the house. I watched a youtube video and chose to do in myself. 10 minutes and $22 later- VOILA. New life skill I guess.

Mike K.

Only needed 2 bathroom exhaust fans replaced - called these guys up as it's tough to get other contractors to take small jobs. Made me do a $400 diagnostic test prior - I was thinking this would be built into the overall cost and said how easy it would be to do the replacements. Later walked me though the house seeking almost full electrical replacement (hard sell). Finally came to telling me what stuff would cost - I won't even say what the biggest one was and I asked ""what's it just cost to replace the fans""? $3300! Insane...plus I had to pay the $400 for nothing (diagnostic and no fans got replaced). BS move not sharing what cost investment would be like before asking people to pay such high upfront costs..

Leslie a.

I asked three HVAC contractors for estimates to run ductwork from a new range hood through my roof. The range hood that I had planned on purchasing had a CFM range from 350 to 900. Service Today sent a technician out to give me an estimate to do the work. I mentioned that I had heard that the maximum CFM allowed was 300, according to the City. Service Today, after looking at my furnace room, assured me that putting a 900 CFM unit in would be no problem, and gave me a quote to do the venting. As they were cheaper, by quite a bit, and seemed professional. The second contractor said that I could not install a hood with the 900 CFM rating. At this point I called The range hood company to put a hold on my hood order, as I thought maybe there was some merit to the CFM restrictions. I also called Service Today and spoke with Ashley. I told her my concerns and that I was holding the range hood order. I asked her to check with the city to make sure their work was according to code and that it would pass inspection. She said she would find out and get back with me. After a few phone calls and messages to her, I finally received a return phone call, assuring me that this would pass inspection through the city of Lino Lakes. With this information, I gave the go ahead on my range hood order and set up an appointment with Service Today to start the work. Two service people arrived on time to do the work. However, they were confused as what they were to do. When I mentioned that they were to install venting through the roof, they told me that they were only there to mount the range hood to the wall and they were not authorized to work on the roof. After a lengthy conversation between the crew and their office, they told me they would schedule a different company to do the roof and venting work. So, they installed the hood only. They were sitting and standing on my range while installing the hood. (later I would find that the oven wouldn't work, assuming they were responsible for this)Service Today then contacted me to explain that the person who came out to give me the estimate had left the company, explaining the he was disgruntled with the company, They also explained that they weren't even sure what work needed to be completed. I explained that I needed 8"" metal ductwork to be installed that would run from my hood through the roof and capped off. They said that would have a hard time doing this at the price I was quoted, but would complete the work, so they scheduled a roofing company to come out. When the roofing company arrived, they mentioned they were here to put in PVC piping, not metal ductwork for venting a range hood, so they left. At this point I was more than annoyed with Service Today, called them to tell them about my dilemma and that my oven was no longer working, as well. They apologized, and said they would get back with me.. After a couple of days, they called me to tell me they could not do the work, wanted to refund my $70 estimate and that they would pay the oven repair bill. They did refund my $70. I am not holding them responsible for the oven repair, as the Wolf technician assured me that it was not caused by the idiots that though it was a good idea to stand on top of my range. I can understand a disgruntled employee giving me incorrect information. What I would like to find out is the reasoning behind Ashley's lying to me regarding contacting the City of Lino Lakes building inspector and assuring me this was acceptable. She is not a disgruntled employee, as far as I know, and is still employed by Service Today. I now have an expensive range hood that I cannot use because of her. The cost to repair the oven was actually more than the cost of the range hood, but it would not be right to expect them to pay for this. Finally, I called to speak to the owner, regarding my dissatisfaction. I was told that he would contact me within 48 hours. That was 5 days ago.

Hi Mark, we are sorry to hear that you did not have a great experience. We would love for you to give us a call and let us know what we can do to make your experience better or how we can resolve any concerns you may have!

In response to your response:
Please read my review before responding. If you had, you would be aware that I did reach out to Kent Boll 5 days ago and have not heard back. Would you like for me to call again?

Paul L.

Extremely overpriced
Charged 660 $$ to find short circuit in one of the smoke detectors.
Spent lot of time trying to sell smoke detector, redoing all connections, whole house diagnostics, and did not check all outlets for voltage drop
Probably diagnosed the problem with level 1 but did level 3 and charged $660 for the work
Actual work done tightened the smoke alarm wire
Installed back all 6 smoke detectors, the alarm went off again so figured which one was the faulty one by elimination method removing one smoke detector at a time
Actual work time 1 to 1.5 hr max but spent 3 hours, 50 % time spent on
came in for diagnostics and then flip saying he couldn't find any so had to upgrade to level 3 costing 660
They never said this over the phone

They lie. do not use them. They employ Bait and switch tactics.

Catherine K.

I used to think quite highly of this company, but their costumer service has gone to trash in the last couple years. The technicians are always helpful, nice and do a great job. But the administration is horrible.

This company is happy to take your money, but make it hard to get the work finished. We have had our services rescheduled repeatedly (3 or 4 times for the same project). We had electrical work done last month, and I've called 5 times to ask about getting the work inspected (their requirement, which I was told would be taken care of by them within a day or two). Our entire project has been on hold for 4 weeks, and I can't reach the person I need to talk to or a manager.

My recommendation: spend your money somewhere else. This company will do good work, but will make it needlessly difficult to get things finished. Their work is expensive and the only thing they do reliably is take your money. Strongly do not recommend