Service One

Susan S.

Prompt service for AC not working. Problem was identified and fixed quickly by a friendly and knowledgeable technician.

Pamela S.

Service One responded to our service request expeditiously. Spencer was very knowledgeable, answered all my questions and performed an outstanding job. We definitely want him to be our permanent technician.

Alexandra S.

JORDAN!
Thank you so much for everything and fixing our unit!
We didn't think we could get someone out to the house, but you showed up so quick and on the appointment time.
Thank you for teaching me about My unit and multi tasking while I was asking so many questions. Haha

Being a first time homeowner, we really don't know much about this stuff, but having a great employee like you educate me really eased my sister and I.
Thank you for caring and helping out, we need more people like you!
Keep up the hard work

Vince T.

Kenny showed up to check our HVAC system out. We felt it was not working up to full capacity. He was able to diagnose the system and come up with a solution. Now the system is running great!! Kenny was very friendly, professional and thorough with his diagnoses. We will definitely request him again if needed. Thanks Kenny!!

L C.

Chris is my hero! After almost 2 weeks of no AC, my home warranty dispatched Service One and they were here and had it fixed the very same day. Chris was familiar with the communicating units that I have, and was able to quickly identify the problem and had it working in an hour. Service One is super responsive and their service is absolutely 5 star worthy! This company alone has made me feel confident renewing my home warranty and I would recommend them to anyone!

Harrison C.

Wiley came out and figured out the issue on our 3 year old unit quickly. He even updated the software on the indoor and outdoor units. House is cool and the wife is happy. Thanks Wiley!

Ronald H.

Beware this company! We purchased a $17,500 top of the line Rheem HVAC system from Service One two years ago and they have never been able to make it work correctly. There have been literally dozens of service calls for alarms and system failures since the system was installed. Last week, as we sat in an 80 degree home with multiple alarms registering on the system, Alan Davis, the owner of Service One, told us that there was nothing wrong with the system and we were just difficult customers. This was eight days after a Service One technician had cleared the most recent series of alarms and said that the system was cooling correctly. Another company was called and came out immediately. They found a frozen coil, three pounds of excess refrigerant overcharge in the system, loose wiring, an incorrect setting on one of the motherboard dip switches, and leaking duct work. Service One does not know what it's doing and does not stand behind their products. Do not do business with Service One.

Mary Ellen Thomas Hellstern
Ronald A. Hellstern, MD
Colleyville, TX

Kelly W.

My ac was acting up and Service One had someone out the next day. Ian was professional, knowledgeable and explained the issue, showing me pictures he had taken of the unit which helped me understand the problem. His genuine character gives me confidence in the company and I will be referring Service One to family and friends.

Amy H.

Edith was our technician and she was
incredibly knowledgeable and helpful. She was very pleasant to discuss our concerns with and made it easy to understand. We received impeccable service. I highly recommend Service One. From start to finish, the phone calls and service, were all handled professionally.

Cheryl Z.

Ian did a fantastic job! Thank you so much for making our house cool again! We appreciate your work ethic!