Service One

John G.

Wiley was on time and very personable.
Cleaned and inspected inside and out AC units and offered some cleaning and maintenance advice.
We have used Service One Air in the past (new unit) and will continue to support this business in the future!

Brandon S.

Wiley was super knowledgeable and friendly! He very obviously loves his job and takes pride in his work

Tami P.

We found Service One AC through our home warranty, so we weren't sure what the service would look like. Almost immediately after submitting my claim, Service One contacted me to schedule an appointment the next morning. Throughout the process I was informed who and when they would be arriving, parts were located efficiently, and they pursued a solution until my furnace problem was resolved. I really appreciated Ian's perseverance to fix our furnace, when many service companies would've given up and cost us a new furnace. Thank you!

Chuck M.

Service one was amazing! They were fast, punctual, courteous, and professional! Edith was amazing! She is such a great representative of their company. We will definitely use them again!

Deryl H.

Our technician, John, was very knowledgeable and did an excellent job inspecting our units.

Patrick W.

Jordan was amazing. He was professional and articulate.

He diagnosed the problem and completed the repairs. He even did a double check on other parts of the system to make sure all the situation had been solved.

Cami P.

Steve was professional, courteous, and did a great job servicing our AC to get the system in shape ahead of the rising temperatures. We would request him next time and recommend his services to our neighbors!

Cameron O.

This company will intentionally find problems that are not present and not complete a full diagnostic work up.

In early October our ac stopped cooling. Air was blowing just not cool. Called American home shield our warranty and they sent out this AC company. They were very quick in that regard.

They diagnosed the problem as a leak in the attics cooling coils and said it was going to need 5 pounds of coolant plus new coils.

This took 5 days for them to talk to the warranty. Meanwhile it's high 80s to low 90s with 80% plus humidity. And when they got back to us they said the unit needed to "be made up to code" prior to replacing the coils.

We got a second opinion outside of the warranty. Full diagnostic study done. He found NONE of those issues found by service one air. The float switch was turned off because of build up within the pipe. In ADDITION this unit is completely up to code per guidelines set after 2002 since it was last upgrade in 2010ish.

He replaced the pipe and the unit has been working without issues now for about a month.

DO NOT TRUST THIS COMPANY.

Jen C.

American Home Shield designated air coil repair service to Service One Air. Parts were covered by warranty and the insurance claim was denied due to code violation. In effort to reduce my total costs, I signed up for the annual membership. They only offered me 5% discount when the membership actually comes with 10% discount for repair. I was told that they would reimburse me for the over charge but they never did. Very unethical business conduct. I ended up spending 3600 for the coil repair labor alone. I would not recommend this business to any of my friends or family.

Builder G.

Update 9/26/23 The coils froze over again, huge thick ice covering outside coil. Lead Tech scheduled for Thursday 9/28/23
I'll update how it goes.

Friday 9/1/23
You have to appreciate the integrity of a company when one of their AC techs says I need a repair and my warranty company,American home shield, says my out-of-pocket portion will be $3800 and then I ask the ladies in the office if they can send another tech out (same company) for a second opinion and they were happy to do that.

The 2nd tech found, by asking me questions, that I had replaced my filter prior to the 1st tech arriving but that it had been dirty on the day the AC failed when it was 108° outside. My thermostat was set at 74° on the day the AC failed. Probably needed to be at 78 to handle the 108 day.

As a result of the filter change and the office staff willingness to send a 2nd tech out to be ABSOLUTELY certain on whether I needed to spend $3800, I do not need a new evaporator coil. I need to change my filter more often. (I normally change it once a month on a 1300 square-foot home and one indoor dog with short fur and 2 indoor cats) and keep my thermostat set higher when it's triple digits outside.

Thank you for your willingness to send another tech out for a 2nd opinion! Unfortunately, it took three days of keeping the AC off, then turning it back on again, then turn it back off again to unfreeze the ice off the coils inside and outside.

Thank you Ian! He is super prompt and knows his stuff; he listened to me describe the situation and asked good questions.