Service Lion Plumbing Heating Air Electric

Sam G.

I previously had good experience with them but during an emergency with the unit that cools our server room, everything has changed. I understand that during this extreme heat every AC repair company is super busy. I called on a Sunday and was told the earliest a tech could get out was Wednesday. Again understanding that they were very busy I understood the delay and wait until Wednesday. Its important to note the AC unit that was down was installed by this company less than two years ago and two weeks prior we had another failure which was repaired but no has me concerned they never actually fixed the real problem, so I wanted to make sure the same company serviced the issue for warranty. Wednesday the technician just never showed up. I received apologies and was told a tech would be out Thursday which he did. Unfortunately the tech that showed up was not trained or certified to do the required coolant leak repair so we were left again without a working unit and promises for a tech on Friday. Friday came and went and despite multiple calls and being given the run around the tech never showed. After expressing my frustration they sent the same tech who was not certified to add freon knowing it would leak out. By Saturday the freon had leaked out completely and the unit was not cooling again.  I reached out first thing Monday to find out when a tech would be out and was told 2-5pm. How are we not first on the schedule. Despite several successful transactions previously Service Lion failed spectacularly when we need them most.  I would highly recommend AVOIDING Service Lion for you AC repair needs.

Alex F.

AVOID BY All COST

If you do speak with service lion. You might have the pleasure of talking with Tim (if that's even his real name since the company was once called Excalibur). I believe he is the owner. He will assure you he's an engineer by trade and is not a salesmen. Yet he's the one on the phone selling you. He will also make you feel comfortable giving you an AAA, or living with a nurse, or elderly discount. Tell you he's minimized all margin. Sales pitch 101. Don't trust in Tim. He will rip you off. He will upsell and make you believe your entire system is faulty, out of date, or illegal. I spent 12k with Tim on his sales pitch. Our system works worse than our prior system that was running and we can't seem to get rid of Tim now to fix it. I also think he resents us cause he still has to deal with it. He also blames us like we are the problem. He included a smart thermostat for free as part of the upsell, but when confronted about system failure blamed the smart system and said that's why he doesn't use that as his own home. Well then why did the engineer at trade give us that system instead of beneficial advice or service. He's a used cars sales at its fullest. We will report to the Better Business Bureau. If you can relate to my review. Please report as well. This is disgusting what they will sell you and the business they conduct. Don't let them fool you and don't let them make you feel like the problem after they happily took your money. The biggest frustration is I have pets, and an insufficient system could cause them harm if I'm not home. Thanks service LION.

Osl O.

They installed two new pumps and two new floaters
except they did not..
We had to hire a different company to evaluate and prove our point.
They refused to return our old pumps which we demanded.
They did not have the 'serial numbers' of the new supposed pumps installed.

J B.

Service Lion has very high prices. I was charged $1900 for outside and evap coil cleaning with chemicals. It took a couple hours and no parts were replaced.

Hugh J.

Several of my electrical outlets stopped working. Danny came the next day (it would have been the same day, but I needed 'tomorrow' for my personal scheduling). I thought circuit breaker, but he quickly zeroed in on a worn outlet (the little clamp that held daisy-chained wires had lost its whatsy and the wire fell loose).

Danny had it fixed quickly and two more outlets downstream. Installed a GFCI outlet at no extra cost. Noted that the fridge outlet was in a non-original box (because of a kitchen remodel three years ago, the fridge was repositioned) and checked the old box (where another wire had come loose from the wire nut).

All told, Danny worked quickly, thoroughly, and [professionally.

Service Lion was a bit pricy for the service provided (even with the thrown in GFCI outlet and extra work behind the fridge, but I cannot fault Danny for that.

Pete T.

BEWARE! They say on the phone they use carefully vetted and drug tested technicians but ours ripped us off for $250 and they did nothing. A simple faucet repair estimate was $800 to $1200, so when I said I was going to get a second opinion the tech offered to do it on his own time on the weekend for $480. I gave him $250 for parts and he never showed up. That's the kind of people they employ. You have been warned.

Wilson G.

Too expensive service. They don't troubleshoot but replace the entire unit even if the issue is just lighting up the pilot light of water heater. Even for connecting the pipe that breaks will cost you too much. The membership that they sell is only good for pipe snake service. In fairness, crew is courteous but this will cost you fortune

Norman R.

I had what I believed to be a simple electrical problem with a 220 volt electrical outlet. I contacted Service Lion and I was quoted a service call price of $49.00 that would be included as part of the overall repair price. I had already purchased the new receptacle from Home Depot for about $12.00. When the electrician inspected the job, he quoted me a price of $575.00. I felt that was an extremely high quote for connecting wires that had become disconnected, and installing a new junction box. I told him that was much more than I expected to pay for such a minor job. I offered to pay for the $49 service call, but I would have a trusted handy man do the job. He asked me how much I expected the repair to cost. I told him about $100 or $200 at most. I told him that I don't like to beat anyone up and I would pay the $49 and have our handyman do the job. He lowered the price to $200, which I still thought was extreme for the simplicity of the job. He said, ""you don't mind beating me up, do you?"". I let him finish the job and I paid him the $200. He said, ""If you need another cheap job again, don't call us, we are not cheap"". I assume, he saw our new Cadillac and my Corvette in my garage in our upscale Yorba Linda neighborhood and based his price quote on that.

Chris P.

SERVICE LION is extremely EXPENSIVE so look elsewhere unless you're very rich. I fell for their sales pitch and I'm $6040 poorer. I needed my furnace fixed with a new gas valve, a part that should cost from $50-$80, and they installed it in less than five minutes. That quick job cost about $680 alone, a huge mark-up. They also saw evidence of rodents in the attic where my furnace is located. No critters were found on site, but there were small droppings, moved insulation and 4 small holes chewed in the plastic over the HVAC air ducts. No major damage was done and the ducts were OK, no foul smells, no air quality problems. I agreed that the entry point to my attic should be located and sealed. They said they found two small holes and covered them. They also replaced part of the old insulation with new, and cleaned the vents. The crew was polite and professional, but THE COST WAS ABSURD. I believed it was a high estimate but the manager claimed inflation was to blame. I've since done my research and found that I was grossly overcharged at $6040 for a job that should cost far less. I regret hiring them.

Sallie C.

Chris was outstanding! I had a list of electrical needs & he did them all and more. I requested yesterday and he came today.