Service First AC and Heating

Tabitha G.

BUYER BEWARE!!!! I'd give negative stars if I could. I own rental property in SA and called for a potential repair. $85 service call I'm told my repair needed is probably minor and because the a/c is frozen, Rudy would have to return in the morning. When I do get contacted the next day I'm told it needs replacement. Oh god, I think, but send me the quote. I get a text of a generic description and price and of course it's pricey. I ask for it to be broken down - who wouldn't like to be able to check if they are getting normal prices or ripped off. I get attitude and more generic description of what is needed and told that NO company breaks prices down. Knowing I'm about to get ripped off - I call a different repair company who don't add a fee to check my property. They also explained thoroughly what was wrong, they also told me the full outside replacement wasn't needed, and they broke down the cost. And guess what?!? It's over $1500 cheaper. So shameful how this company operates.

None N.

Service First, well, maybe if you do not expect professional instillation including NOT leaving your carpet ruined and installing a new $9,000 unit correctly the first time. Or maybe if you do NOT expect a CPS rebate in the 6-8 weeks quoted to you at the time you signed the sales order for your $9,000 unit. Or maybe if you do NOT expect your rebate compensation within 10 MONTHS of the product instillation date. If these are not the things you look for in a service provider, you are looking in the right place. However, if you DO expect your carpet to not be ruined, or you DO expect not to be sweating the NIGHT you get your unit installed or you DO expect to get your rebate within the appropriate timeframe, you should keep looking for an available service provider.

Louis B.

Called these guys this morning for a broken AC. The service technician came out and saw that the capacitor on our condenser was blown. He told me that the cost of the capacitor is $250. Not knowing any better I agree to pay this plus their $85 call out fee.

Afterwards I did some research and found out that the cost of these capacitors range from $10-$30. Simple math tells me that they put a 1000% markup on their parts.

When I phoned the office, the lady tells me that that is their price, take it or leave it and by signing the invoice I have agreed to pay their extortionist prices.

I know I should've done my research before hand, but hopefully this will help out somebody else in the future.

I will never do business with the ripoff artists again.

Charnelle J.

Our technician Joseph came out late at night to assist us. The AC was blowing out hot air in all the rooms, we have a damper system so this is a more difficult AC unit to deal with. Joesph left us his personal cell if we had any future issues. A week later the AC was blowing out hot air again after we got our previous thermostats reinstalled. We called Joseph and he was very diligent and knowledgeable about our thermostat. We sent him a picture of the wires and he knew exactly what the problem was. I recommend Joseph to anyone that needs their AC fixed. Thanks Joseph !!

Tyler B.

Called for a quote on all new installation they set up an appointment for the same day. NO CALL NO SHOW. Pretty pathetic.

Maximo T.

Our experience was excellent. Our business' AC went out after hours on a Friday night and they had someone out here within the hour. Victor was prompt, friendly and honest. Found the problem and although it couldn't be permanently fixed that night, he offered a solution to get us through the night. Saving this company in my phone for future AC needs.

Christine P.

Customer BEWARE - the service started with a 'blown fuse' - it continued with a compressor blown - then a leak in the refrigerant - after many visits - it turns into having the outside unit and inside unit having to be replaced at an extremely large cost. The units were only 7 years old - they should last way beyond those years. - Doesn't this sound like 'mechanic' error along the way? I would say, get other opinions instead of calling the same people out - this was the worst experience with any mechanic - reported them to the BBB with no results except they did nothing wrong - hard to believe when it starts with something minor and results in replacing both units.

Nick N.

AC went out on a Sunday morning, had technician out to my house in a few hours. Made the needed repairs and gave me some information on services that may be needed in the future as well as what to keep an eye on. Didn't try to talk me into buying any additional equipment or paying for any other services. Overall the service was great, the technicians were professional & the price was fair.

Kelly S.

Service First is truly an honorable a/c company, putting customers first at all times. The owner Jack is down to earth and is sincerely interested in the best for his clients. The employees are very knowledgeable, professional, polite, and hard working. Service First has been there for my parents for years and now this is MY A/C COMPANY. I would never go anywhere else. Service First responds to any request very quickly, no matter what time of day or night. Service First and it's employees stand true to "people helping people". Thank you Jack and to all the employees at Service First for being such genuine hearted caring people.

John C.

They came out for an emergency fix. The technician was nice enough to put on booties to not dirty out floors. In addition they were very honest since the problem was minor and it only cost $59.