Service First AC and Heating

Louis B.

Called these guys this morning for a broken AC. The service technician came out and saw that the capacitor on our condenser was blown. He told me that the cost of the capacitor is $250. Not knowing any better I agree to pay this plus their $85 call out fee.

Afterwards I did some research and found out that the cost of these capacitors range from $10-$30. Simple math tells me that they put a 1000% markup on their parts.

When I phoned the office, the lady tells me that that is their price, take it or leave it and by signing the invoice I have agreed to pay their extortionist prices.

I know I should've done my research before hand, but hopefully this will help out somebody else in the future.

I will never do business with the ripoff artists again.

Charnelle J.

Our technician Joseph came out late at night to assist us. The AC was blowing out hot air in all the rooms, we have a damper system so this is a more difficult AC unit to deal with. Joesph left us his personal cell if we had any future issues. A week later the AC was blowing out hot air again after we got our previous thermostats reinstalled. We called Joseph and he was very diligent and knowledgeable about our thermostat. We sent him a picture of the wires and he knew exactly what the problem was. I recommend Joseph to anyone that needs their AC fixed. Thanks Joseph !!

Tyler B.

Called for a quote on all new installation they set up an appointment for the same day. NO CALL NO SHOW. Pretty pathetic.

Maximo T.

Our experience was excellent. Our business' AC went out after hours on a Friday night and they had someone out here within the hour. Victor was prompt, friendly and honest. Found the problem and although it couldn't be permanently fixed that night, he offered a solution to get us through the night. Saving this company in my phone for future AC needs.

Christine P.

Customer BEWARE - the service started with a 'blown fuse' - it continued with a compressor blown - then a leak in the refrigerant - after many visits - it turns into having the outside unit and inside unit having to be replaced at an extremely large cost. The units were only 7 years old - they should last way beyond those years. - Doesn't this sound like 'mechanic' error along the way? I would say, get other opinions instead of calling the same people out - this was the worst experience with any mechanic - reported them to the BBB with no results except they did nothing wrong - hard to believe when it starts with something minor and results in replacing both units.

Nick N.

AC went out on a Sunday morning, had technician out to my house in a few hours. Made the needed repairs and gave me some information on services that may be needed in the future as well as what to keep an eye on. Didn't try to talk me into buying any additional equipment or paying for any other services. Overall the service was great, the technicians were professional & the price was fair.

Kelly S.

Service First is truly an honorable a/c company, putting customers first at all times. The owner Jack is down to earth and is sincerely interested in the best for his clients. The employees are very knowledgeable, professional, polite, and hard working. Service First has been there for my parents for years and now this is MY A/C COMPANY. I would never go anywhere else. Service First responds to any request very quickly, no matter what time of day or night. Service First and it's employees stand true to "people helping people". Thank you Jack and to all the employees at Service First for being such genuine hearted caring people.

John C.

They came out for an emergency fix. The technician was nice enough to put on booties to not dirty out floors. In addition they were very honest since the problem was minor and it only cost $59.

Clayton K.

Called and spoke with Jack about having someone do a quick inspection on the natural gas heating system. James arrived that afternoon and was very helpful in explaining what he was looking for and what I may look for in the future as the system ages. No hard selling whatsoever and both gentlemen were extremely professional and polite. I have no reservation about doing business with them in the future.

Waqid J.

Great company and they fixed my moms ac fast. I would refer them to anyone. They were straight forward with their fixes and fixed only that which needed fixing. I was afraid that my mother needed a new ac unit, but it was only a part that had gone bad. I would say it took them about 2 hours to fix the issue and only 1 hour to show up at the house after i called them.