Service First AC and Heating

Christine P.

Customer BEWARE - the service started with a 'blown fuse' - it continued with a compressor blown - then a leak in the refrigerant - after many visits - it turns into having the outside unit and inside unit having to be replaced at an extremely large cost. The units were only 7 years old - they should last way beyond those years. - Doesn't this sound like 'mechanic' error along the way? I would say, get other opinions instead of calling the same people out - this was the worst experience with any mechanic - reported them to the BBB with no results except they did nothing wrong - hard to believe when it starts with something minor and results in replacing both units.

Nick N.

AC went out on a Sunday morning, had technician out to my house in a few hours. Made the needed repairs and gave me some information on services that may be needed in the future as well as what to keep an eye on. Didn't try to talk me into buying any additional equipment or paying for any other services. Overall the service was great, the technicians were professional & the price was fair.

Kelly S.

Service First is truly an honorable a/c company, putting customers first at all times. The owner Jack is down to earth and is sincerely interested in the best for his clients. The employees are very knowledgeable, professional, polite, and hard working. Service First has been there for my parents for years and now this is MY A/C COMPANY. I would never go anywhere else. Service First responds to any request very quickly, no matter what time of day or night. Service First and it's employees stand true to "people helping people". Thank you Jack and to all the employees at Service First for being such genuine hearted caring people.

John C.

They came out for an emergency fix. The technician was nice enough to put on booties to not dirty out floors. In addition they were very honest since the problem was minor and it only cost $59.

Clayton K.

Called and spoke with Jack about having someone do a quick inspection on the natural gas heating system. James arrived that afternoon and was very helpful in explaining what he was looking for and what I may look for in the future as the system ages. No hard selling whatsoever and both gentlemen were extremely professional and polite. I have no reservation about doing business with them in the future.

Waqid J.

Great company and they fixed my moms ac fast. I would refer them to anyone. They were straight forward with their fixes and fixed only that which needed fixing. I was afraid that my mother needed a new ac unit, but it was only a part that had gone bad. I would say it took them about 2 hours to fix the issue and only 1 hour to show up at the house after i called them.

Yumi G.

Lucky they have 24 hour service. AC went out around ten tech got here at 11:30. Friendly and fast service. reasonable price. I like the fact that our AC is ancient and he fixed it without offering an upgrade, or some fancy new system. He got straight to work and did an awesome job. He took the time to explain everything to me and I am a 23 year old women with no expertise in ac and heating, so that was mega awesome. So of you need ac repair day or night call them because it is so worth it and all work is guaranteed for a year!!!

Crystal M.

EXCELLENT SERVICE, EXTREMELY KNOWLEDGEABLE, CONSIDERATE and HARD WORKING TECHS

We consider ourselves lucky to have come across Service First and our technician Joseph was the best. They came out initially to provide a 3rd opinion as I was receiving horrible service from other local companies and they did not pressure me to buy anything- instead took their time explaning the best cost efficient and smartest options for us.
We called them back after about a month when our heater finally went out completely during one of the worse coldfronts we have had in San Antonio. To our surprise not only were they here within the half hour, they stayed to ensure that we would get our financing secured and only left to retrieve the system. While other companies would have returned the next day to do the install and left us in a cold house overnight- they started the install at 5pm that same day! Joseph and his tech worked tirelessly till 1am to ensure the system was installed correctly and completely. And to top it off Joseph was back early the next day to make sure we had the correct thermostat installed and everything was working ok!
We feel blessed to have found this company and guarantee that they will have our business for years to come.
Thank you Thank you Thank you Service First!! You guys are truly the best and live up to your name!

Lena E.

Really appreciate the honesty and the quality of work from this company. I am a clean freak so I really appreciate that they were wearing shoe coverings when entering our home. The service guy showed us our filters and explained that they needed changing every 3 months. Love the yearly maintenance program they have, I dont have to remember when the filters need changing, now they call when its time! Yay!!! One last thing to have to remember!! Thanks Guys!

Karen D.

If you value your property or your family's lives, do NOT rely on their installation. I purchased a new heating/ AC system from them and I am fortunate to have survived. The installation wasn't up to code, that the drain stem was left capped, I had a carbon monoxide leak from the flue pipe being installed incorrectly, ducts were not sealed, no start kit recommended by manufacturer, no drain sensor, and a host of other dangerous and system-threatening problems. It's no wonder that the system didn't result in any savings on my electric bill. I am fortunate that it was mild weather and I hadn't used the furnace during the 2 years following until I became suspicious and had another contractor check the system out. It could have easily been one of those fatal carbon monoxide poisonings you read about in the newspapers...
I don't really mind paying the $2400 to the new contractor to fix the problems with Service First's installation when I consider the possible alternatives.
Oh, and I have photos.