Service Experts Heating & Air Conditioning

M N.

Strongly recommend this company. They came out after I felt I had been misdiagnosed by another company and they found the issue, fixed it and now I'm a customer for life with them. Thank you again Service Experts.

Deltona Auto Pawn P.

I replaced my ac and furnace with them last year. The service is great, however after a year my unit was acting up. They have been out every week the past two and half months trying to fix the problem. This has caused a 60 dollar spike in my energy bill for 3 months. They always get someone out the same day i call which is nice, however not solving the issue has gotten old and has caused me to take time off work for the technicians to come. Them kicking back something for this inconvenience would be nice. I doubt however this will happen.

Rachel F.

Buyer Beware - I own multiple properties in 4 cities, so I've had to use several A/C companies over the years. Recently, a snake had wrapped itself around the condenser fan shaft at one property causing the condenser to trip out. Service Experts of Ocala came out for a diagnostic visit. Their primary solution recommendation was to replace the entire outside condenser unit. Their secondary solution recommendation was to replace the Fan/Motor, Capacitors, and Contactor for a total estimate of $1150. The estimate seemed extremely high to me based on past A/C issues, so I opted to get a second opinion. DJ Cooling came out, removed the snake from around the shaft, reset (pushed in) the contactor and the unit fired right up with no issues. I contacted Service Experts to request my $99 diagnostic fee back referencing their 100% satisfaction guarantee and they declined to refund my money, insisting that their diagnosis was a good one. If you're looking for an A/C company you can trust, I would avoid Service Experts of Ocala, but I would recommend contacting DJ Cooling.

Mike G.

Loved the mask and other Courtesies by Rob. My impressions: honest, capable, helpful, knowledgable and a great neighbor. Thanks Rob! Sorry about the hot roof.

Dane B.

Thank you James B for another great service! You saved me from having a terrible week. Thanks for your prompt response and for finding the mystery that was causing the problem.

Lyn H.

In January of this year, I hired Service Experts to replace my a/c. Short story, they quickly came and installed a Lenox A/C that stopped working in 1 day. The service man couldn't fix it and it needed to have new parts. I told them I wanted it replaced with a new working unit as I did not buy an open box. During this time the temperature dropped into the 20s and we had to go to a hotel for 2 days. At some point in time, the unit was replaced with a Carrier unit. The new nest thermostat doesn't work correctly and I have never been shown how to work it properly, as promised. I gave the two hotel bills to the techs for reimbursement but never heard from anyone. I bought their best plan to the tune of $193.00 a month for 10 years. They never replaced the broken skirting around the a/c unit, allowing critters to get in under the home and do destruction. They never took out permits. They never finished the insulation, In my Florida room, they did install a return line but didn't install incoming vents. To cool the room I still have to run my window a/c unit all day. For this top-of-the-line plan, they never gave me filters to change that are part of the contract. Had to go and buy my own. The reason I hired them is to have all of the work done by one company. I was told they had a plumbing division and that fixing my on-demand hot water problem should be simple. Their plumbing division is one guy who knew little or nothing about on-demand hot water. In the end, I canceled that as he wanted to come out and poke through other people's homes to see if he could figure out how to fix it. This place took advantage of an old lady and never finished the work. I am now left to sue for breach of contract! If I could give less than 1 star I would.

Dylan S.

Avoid this company like the plague. They couldn't diagnose the problem so they kept amending their quote. Made me pay them UPFRONT saying it's company policy, and then kept adding more things, and I naively kept giving them more money. Mind you, this is all before they did a stitch of work. They left not having started anything. Left my whole property a mess, my ac they took apart for the """"diagnosis"""", wasn't even put back together. I took pictures. And they left an item called the capacitor by my front door, my son got zapped. I called and asked for my check back and was told they would call me back. I wasn't even given any paperwork of the quote. Was told they don't print things out, um okay, how about sending it through email??. Then the person in the office tried saying the trip is $90, when she had originally said $30. I want my check back! And your lucky I don't sue you for my son getting hurt!!! Scam artists!!

Cheryl M.

I should have waited an hour before updating my review. The system is down again for the 12th time in the last 2 weeks. Do not buy a Lennox AC unit as it seems that Service Experts can't fix them. Now waiting for a tech. Temp is 83 degrees in the house and going up.

Ermin J.

Nice service technicians but call center and scheduling are not great. I signed up for Ultimate Protection plan so maintainence is free. Twice now when making an appointment for standard maintenance the techs have showed up at the wrong date/time. Not their fault since they are routed there but it was not my scheduled date. They also say they will call prior to coming but that is not the case.

Deborah M.

My tech was Michael Senders (175)and he was prompt, very knowledgeable with the many years of experience. Michael was pleasant and very polite. I would always request for him in future service. Heidi Hartmann 1653 Medina Ave The Villages, FL 32159