Service Experts Heating & Air Conditioning

Wayne S.

My tech was Michael Senders (175)and he was prompt, very knowledgeable with the many years of experience. Michael was pleasant and very polite. I would always request for him in future service. Heidi Hartmann 1653 Medina Ave The Villages, FL 32159

Anish A.

I would not recommend this company to anyone. Had the unit that was in the house originally to only have more aggravation with the new unit. Also, had to continuously call each summer, but the underlying problem has still not been identified. Also, since they do not like the fact that I am unhappy with the way employees speak to customers and they are not happy with the fact that I feel there is a lack of communication and also misleading information given in order to rationalize they refuse to service a product that was installed by them in my home. The unit has had issues since it was I stalled in 2019. In fact, they were called back within a months time because the unit was not able to switch between cold and heat. The technician spent hours at my home trying to identify the problem. I still do not know what was wrong. They did fix it. Since then the unit has not cooled the house properly. If the power goes out or there is a power surge they have had to be called. Then I am told it needs to be charged or coils cleaned or they tell me something else. Then when I call to discuss I am told something different. Trying to discuss this situation with them they do not understand or comprehend my frustration because I was not respectful to their employees. I guess it is OK for the unit to not work correctly and for their employees or particular employee(s) to speak in whatever manner he refuses. I do not want them to work on the unit. However, I would like to know what caused the unit to have problems from the time it was installed amd for this to be acknowledged. They do not seem to even acknowledge there was an issue at installation. It is as though this never happened. It does not take a lot to ask to address that there was a problem and is possibly what has caused the continuing problem. I only gave a one star because selecting a star is required. There isn't an option for no star or negative stars. Again, this is just my opinion and point of view.

Staci M.

This company was hired to clean my mini splits by a remediation company, they basically wiped the dust off the outside my grandmother could have done this. The dirt inside is all still there. I contacted them to try to reschedule, see if there is a more intense cleaning bit no response. The only reason they get any stars is they went to Salt Springs

Mark P.

If I could rate this company a negative 10, I would. We live in Florida and the company, knowing, installed defective Lennox parts. So ther!

Alan M.

Loved the mask and other Courtesies by Rob. My impressions: honest, capable, helpful, knowledgable and a great neighbor. Thanks Rob! Sorry about the hot roof.

Sherry Z.

I'm a senior , disabled woman living on a very limited income .. My hot water heater went out Sunday Dec 1 i have been without water since. I haven't been able to find anyone that would allow me to make payments and then i found Service Experts and not only do they allow payments but no money down and it's call Advantage Program. They supply you with 24/7 Emergency service, No charge for parts or labor and many other things. This is something that is just absolutely perfect for seniors or anyone for that matter. Very low monthly payments and you can either pay for the unit at any time or you can continue on the Advantage Program Indefinitely (i'll be on it Indefinitely cuz lemme tell you.. 10 day to 2 wks or even 1 day without hot water isn't fun. I love Service Experts and highly recommend them. My Representative is Lance and he's so nice, professional just truly an awesome guy

L W.

My father, at the age of 86, was convinced by someone in this company to replace a 7 year old air conditioner with a 10 year lease on a product that is """"not"""" owned by him at the end of the lease. He was paying $284 a month. The math says that he will have paid $34,080 at the end of the lease for the most expensive air conditioner on the market, but the value of it is really $12,000. Use caution in using this company, especially the leasing half of the company. They will tell you the value in the contract is in the service plan. Sure, fixing manufacturers defects, on a unit with a 10 year warranty from the manufacturer, or replacing $12 filters for 10 years is worth that much money. So I give them 1 star only because I can't give them zero.

David B.

Nice service technicians but call center and scheduling are not great. I signed up for Ultimate Protection plan so maintainence is free. Twice now when making an appointment for standard maintenance the techs have showed up at the wrong date/time. Not their fault since they are routed there but it was not my scheduled date. They also say they will call prior to coming but that is not the case.

Diana C.

In January of this year, I hired Service Experts to replace my a/c. Short story, they quickly came and installed a Lenox A/C that stopped working in 1 day. The service man couldn't fix it and it needed to have new parts. I told them I wanted it replaced with a new working unit as I did not buy an open box. During this time the temperature dropped into the 20s and we had to go to a hotel for 2 days. At some point in time, the unit was replaced with a Carrier unit. The new nest thermostat doesn't work correctly and I have never been shown how to work it properly, as promised. I gave the two hotel bills to the techs for reimbursement but never heard from anyone. I bought their best plan to the tune of $193.00 a month for 10 years. They never replaced the broken skirting around the a/c unit, allowing critters to get in under the home and do destruction. They never took out permits. They never finished the insulation, In my Florida room, they did install a return line but didn't install incoming vents. To cool the room I still have to run my window a/c unit all day. For this top-of-the-line plan, they never gave me filters to change that are part of the contract. Had to go and buy my own. The reason I hired them is to have all of the work done by one company. I was told they had a plumbing division and that fixing my on-demand hot water problem should be simple. Their plumbing division is one guy who knew little or nothing about on-demand hot water. In the end, I canceled that as he wanted to come out and poke through other people's homes to see if he could figure out how to fix it. This place took advantage of an old lady and never finished the work. I am now left to sue for breach of contract! If I could give less than 1 star I would.

Eddy S.

I just purchased a brand new top of the line, very expensive unit and it failed within first 6 days. But that is not the reason of a one star review, it is the experience I had over the phone. I called early in morning due to waking up in a hot house, not something u would expect out of a brand new unit, but it happened. The person over the phone had absolutely zero compassion. Explained the situation and let her know that u just installed both units inside and out 6 days ago and it just keeps running and won't even shut off. Won't cool. Only thing I got was the tech will call u when they can come out( no exact time) and if u don't have a service contract it will cost $99. REALLY!! That's what I get? Not I'm Sorry to hear that your brand new unit failed and let me get someone over there as soon as possible. No compassion at all. . Great job service experts. Appreciate the support when your new unit failed