Service Experts Heating & Air Conditioning

Geoff T.

This company preys on older people. Their service is they come to your house and look at your A/C once a year for $150 a shot. Then they charge you $150 for a $50 airfilter. They check the equipment, but don't do any real service. What if you took your car in for a tune up but they did not replace the air filters, plugs, oil or anything else and you paid $565? What's the point? Call someone else out once a year with a $60 service fee and save yourself a lot of money. I am my dad's guardian. He is 85. Service Experts calls me when I am not at the house and asks me what to do. I tell them what to do. Then they turn around and ask my dad (and upsell him) what to do, and they do whatever the person with dementia agrees to do. Then we are on the hook for very expensive bills. I've called the office at Service Experts and they won't help. This is a parasitic company.

John H.

It all depends on who's coming out. Every time is a different technician and they all do different things. Sometimes very thorough sometimes they do just a few things. I would think they would have a simple checklist so that every technician does the same thing for every service call. I don't have a high degree of confidence that a small problem will be caught before it gets too big.

Gabrielle T.

If I could give zero stars, I would. We called for a tune up visit on our a/c. Two men showed up; one a tech and the other a salesman. It was obvious from the start they were trying to sell me new units. Both men were very condescending towards me and actually asked if I wanted them to call my husband to explain things. They were rude and lied. I was told there was a law that they couldn't replace one part or clean it and said that both the inside and outside had to be replaced. I checked, this is not a law. The unit is from 2013 and did not need to be replaced. I asked if he could clean the blower or replace it instead of buying a whole unit and although it could be done they refused. They tried to sell me a a new capacitor and said it wasn't good but as I learned after, if it wasn't working the unit wouldn't run, which is does. After I asked the salesman repeatedly how much new units would cost he wouldn't give me a straight answer but kept trying to sell me a payment plan and then a service plan after that. We have had another company out and they confirmed the lies I was told and were in fact able to clean and tune up the system. I would never use this company or recommend them.

Gloria N.

Total Rip off. Just today I was told that I needed a new fan for the outside unit or perhaps a capacitor. I could sense that they were not doing their due diligence and said I will pay for the service call just to have them go away. They tried to charge me more for the service call than what I was told. Called Able Air and turns out there is nothing wrong with the fan or the capacitor. Thank God I followed my instincts. I can't believe that with everything that is happening right now, this company wants to take your money and take advantage of people. Stay as far away from this company as you can. And call Able Air or anyone else. Totally dishonest. I called their manager and told him he was a waste of my time since he was unwilling to acknowledge anything I was saying. Total sham during this difficult time.

Frank B.

Service Experts was the 2nd company I had out to diagnose a problem. The 1st company was nothing more than a sham. Aaron was professional and quickly diagnosed a bad blower motor in the air handler. It was $950 (with 15% discount) to replace an approximately $400 motor. There was a flat rate on labor that neither the receptionist nor service manager could not break our for me. What I wanted to know was how many hours and at what rate. All they would tell me is it was a flat rate labor charge set by """"corporate."""" That's a cop out and deflecting responsibility. When I did the math it was over $500/hour. I find that hard to believe. I was very happy with the service I received. I did not feel like I got the runaround, nor was I being up sold for services I didn't need. The technician was top notch and I appreciate his honesty. I am appalled, shocked and insulted by the pricing!

Breanne P.

A waste of $50. The tech was a nice guy but before he even looked at anything he was trying to sell me on a whole new unit. He first said it probably is low on Freon and has a leak and it would be $150 just to look for it. I told him just put Freon in it and I'll keep an eye on it. Then told me it needs a new motor module which is $1,200 so I should just buy a new unit. My unit is 5 years old I'm not going to replace the whole thing. I really feel like I paid someone to come to my home and try to sell me. In the end they got their $50 service charge and I still have a broken a/c unit. Btw I researched the motor module part and you can buy it online for $480.

Jon A.

Tech said I needed to replace AC coil on Carrier AC unitl. Estimated $750 labor. Seemed high so I called another Carrier authorized dealer to check and get another estimate . Second Carrier dealer said unit working fine and no repair required. This suggests that Service Experts attempted to cheat me and Carrier by making unnecessary warranty repair where I had to pay $70 labor. Their service reps are probably on commission. You should get a second opinion if they recommend expensive repairs.

Trina D.

Hands Down Service Experts are the best service company I have ever dealt with. I called at 4:40 on a Thursday afternoon because my AC was not cooling properly. The service tech was at my house between 5:15 and 5:30 that evening. They assessed my situation and laid out my options. We ended up replacing the unit, it was 18 years old. The new unit is amazing it is whisper quiet, and keeps my house nice and cool. Oh and they were out the next day putting the new unit in too, no waiting days or weeks for the new unit.Thank You Joe Lime, Aaron, Tatianna, Tony, and James, for all your hard work. I will definitely use you moving forward. Trina Demonbreun

Ashlin P.

Do not use this company unless you have disposable money. They installed brand new AC units in our home less than 5 years ago. We have lost count on the amount of repairs needed since. We thought, maybe we should up our protection plan to save some money..Nope, conveniently for them, little to nothing is covered on warranty or service plans. Their favorite excuse for the causes are, """"These things are normal when temperatures get high."""" Well go figure, we live in Florida! This company is unbelievably over priced and over rated. We wish we'd never used them in the beginning. Stay away from Service Experts!

Heather L.

This company is a scam and nothing but a sales pitch to sell you a new system that you don't need! My husband called them first thing in the morning because our air went out the evening before. They said they were booked, but promised to get someone out. They didn't show up until almost 7pm. However, three people showed up so we were hopeful that they at least came prepared to fix our system. NOPE! One of them was a salesman who claimed the part that was bad would have to be ordered and would take days to come in. He also stated that the repair cost would be $1200. He asked if we had warranty information on the part and when we told him we bought our house with the system he acted as if it couldn't be warrantied. THEN, he goes on to tell us how our unit is not good and fixing it isn't even the best idea because other parts are just waiting to break... Our system is 4 YEARS OLD! He then goes into the whole sales pitch to sell us a new overpriced unit. Our options were wait days and pay $1200 or pay nothing and start making monthly payments to have a new system the next day. We almost fell for it, but decided to get a second opinion. THANK GOD! Come to find out, the part was warrantied and in stock! The part was FREE and installed the next morning. These people have no heart. They just want to scam people when they are vulnerable. No AC and 5 kids is hard; especially because I have MS and heat causes my symptoms to flare up. All we wanted to do was fix it as soon as possible for our family and they knew this. DO NOT CALL THEM! :(