Service Experts Heating & Air Conditioning

Shan V.

Tech said I needed to replace AC coil on Carrier AC unitl. Estimated $750 labor. Seemed high so I called another Carrier authorized dealer to check and get another estimate . Second Carrier dealer said unit working fine and no repair required. This suggests that Service Experts attempted to cheat me and Carrier by making unnecessary warranty repair where I had to pay $70 labor. Their service reps are probably on commission. You should get a second opinion if they recommend expensive repairs.

Amit A.

Wes was great - efficient, friendly, informative. Because I am a new service contract customer, a sales rep accompanied him and shared a lot of information about other services, some of it helpful but more information than I wanted to hear at that moment.

René V.

Tonight, you all had the opportunity to make repeat customers. You blew that big time! Our air conditioner went out today and we called to have someone come out. We were told by the technician on call that he would be out after he finished the job he was working on. A couple hours later he tells us we have two calls ahead of us! This is ridiculous! We have a two year old here who is drenched in sweat! My husband said the way he made it sound was that he may not even be able to get to us at all. Your employee at the call center told us it may be because there was a call that came through closer or that it was because a customer you have an agreement with called. If that's the case how do you gain new customers? We can't wait all night for someone to come out! We have the windows open and fans going and it's still 88 degrees in here!

David F.

terrible service. original tech kept putting off the same service because he didn't want to do it, then tried to say he couldn't do it because our new AC system was damaged beyond repair. he wanted to charge us thousands for a new unit rather than clean the existing one. After getting their 'veteran' out, he had the problem fixed in less than 30 minutes and even said no charge because of the issues. we even signed up for the annual service, but could not use it because they kept no call no showing to their own 4 hr window appointments. I had to call to check in/reschedule 3 times, and finally got fed up and asked to work with a supervisor. Courtney assured me a supervisor would call me back, and 6 days later I called in again and spoke to Latoya, who was incredibly rude. No apologies, no sympathy, and I couldnt even finish a sentence without her interrupting me. 'That's just how businesses work.' 'Our people are busy.' 'I don't care, call another business if you don't like it.'

Kira V.

Service Experts was the 2nd company I had out to diagnose a problem. The 1st company was nothing more than a sham. Aaron was professional and quickly diagnosed a bad blower motor in the air handler. It was $950 (with 15% discount) to replace an approximately $400 motor. There was a flat rate on labor that neither the receptionist nor service manager could not break our for me. What I wanted to know was how many hours and at what rate. All they would tell me is it was a flat rate labor charge set by """"corporate."""" That's a cop out and deflecting responsibility. When I did the math it was over $500/hour. I find that hard to believe. I was very happy with the service I received. I did not feel like I got the runaround, nor was I being up sold for services I didn't need. The technician was top notch and I appreciate his honesty. I am appalled, shocked and insulted by the pricing!

Lizzy C.

This company preys on older people. Their service is they come to your house and look at your A/C once a year for $150 a shot. Then they charge you $150 for a $50 airfilter. They check the equipment, but don't do any real service. What if you took your car in for a tune up but they did not replace the air filters, plugs, oil or anything else and you paid $565? What's the point? Call someone else out once a year with a $60 service fee and save yourself a lot of money. I am my dad's guardian. He is 85. Service Experts calls me when I am not at the house and asks me what to do. I tell them what to do. Then they turn around and ask my dad (and upsell him) what to do, and they do whatever the person with dementia agrees to do. Then we are on the hook for very expensive bills. I've called the office at Service Experts and they won't help. This is a parasitic company.

Monica S.

Bought our hvac unit from them , should have shopped around that was my fault . Unit is approx 4 years old . Unit was not working , tech came out and said there was a leak . He did a repair to the leak . The cost for that was 888.00 . At that time I asked the tech how do you know what you did will work . I then asked them to come back and follow up to be sure unit is not leaking . The came back in about a month and said everything was fine . A week later the unit wasn't working again . They came back out and sure enough the unit was leaking again . This time they replaced the coil which was covered under warranty but the repair cost was 1300.00 . It took 2 techs an hour 1/2 . Why wouldn't they just charge the hourly labor rate ? Because the want to RIP you off. I'm now over 2100.00 out of pocket . Complete rip off , don't use this company .

Joshua H.

They know how to install and repair air conditioning equipment. They know how to sell their Advantage Program. I'm signed up for the next nine-plus years. Customer service does not know how to talk to customers, especially customers who are frustrated. Maybe I'm old fashioned, but when I call up with a question or problem and I finally get to talk to a real Customer Service representative I don't want an attitude and a bunch of excuses. I am aware that things do not always work out how we like, and that sometimes more time is needed. But the customer service rep could have made an effort to make me (the customer) feel like they were aware of my issues and were working to fix them. Instead, I was left still feeling like nobody was on it and that my contract with the company was a meaningless trap for my money. Ha-ha , , we got you!1

Debra

Responded quickly,fixed everything correctly, when problems came up, they stayed persistent until resolved correctly. Very impressive!

Sharon L.

I am very impressed with the service I have received on several occasions. Today I again needed their help as my thermostat died. I called after 9 AM and a service technician, Aaron, was at my house before noon and had the faulty thermostat replaced by 4 PM.