Service Experts Heating & Air Conditioning

Mark G.

I had to replace my thermostat and Jorge Abreut (tech# 485) did an amazing job. Jorge also found and fixed a major issue with my other unit and I now have both my units up and running.

m d.

Beware. I have been trying to report fraud from the Miami office since before thanksgiving and no manager has called me back. A tech came to my house and diagnosed a 6 year old AC with a broken compressor brought a sales guy out in 10 mins and then tried to sell me a new outside unit and handler for $6500 for a 2 ton unit!  I didn't believe that was the problem and called a 2nd AC repair tech and he came out and diagnosed an exposed low voltage line.  $300 later I'm up and running no problem.  In addition the visit was only supposed to be $99 and the tech got in my wife's face and pressured her to pay $175 which included a BS diagnosis fee. Stay away. Bad business.

Edward B.

Company was hired to clean out my ac ducts. They went but they did not clean my ac ducts. They are still black. I called the company 4 days ago about a refund and they said a manager will call me back. No one has called me still. I called again today and they said the same thing, a manager will call me back. No call yet. I would not recommend this company to anyone.

Evelyn F.

On 4/12/2021 my parents received service from Service Experts. They were charged $302.00 to replace a capacitor, labor, and trip fee of 29.00 dollars. I was contacting various companies, and including the manufacturer, and was told the capacitor was $15.00 only, and in total for part, and labor it would be $100.00 to $150.00 dollars. So we were definitely ripped off. We also take responsibility because we didn't do our research beforehand. But the AC stopped cooling late evening, and my parents couldn't be without AC because of their health issues either. For that I thank them, but the pricing is ridiculous. I also reached out to them several times only to find out they couldn't do anything. So as a first time customer, and last I want to say Goodbye.

Javier N.

I had an emergency situation with my AC, the answer in a timely manner but they couldn't be certain the time nor if the expert was going to come within two hours. They just told me to wait for a call that never came thru.

Orapma L.

What a terrible company! And we will not continue with our membership anymore. They are suppose to give you maintenance to your unit but every time that they go to your house they try to sell you something. I know how it is but what surprise us this time is that after we told the technician that we didn't want anything and he understood, he did the cleaning and charged us $463.00. $99 for a diagnosis (which was not suppose to be charged to us), $135 for a level 3 and $235 for drain and pvc repair. Drain and pvc that was not suppose to be changed, and most important... the pvc that he used was mine from outside. Since that day we have been trying to contact someone and a manager called us 3 days after. We scheduled another appointment with a manager in order to check the previous work so they can determined if they can refund us the money BUT I was very clear that I needed to wait until my husband was here with me so he can interact and explained the situation to the manager. They went one hour and a half before the time that I told that we were going to be there so obviously no one is at home!! I spoke with Cristina, a lady that takes the calls and she insisted that the manager can't arrange a time with my husband after his work hours(by the way he finishes at 5:00, can be at home at 5:30 and they offer you a window from 4:00-6:00, so technically he CAN) but they just don't want to help!! More important, don't want to check the service because they know and don't want to give your money back!

Katia E.

This is the worst place to do business with they give you appointment for maintenance and every time they have an excuse for not keeping the appointment. This time is raining so wee have to reschedule for an other day. Last time we don't do maintenance on a holiday. The way to do business is not the business way is has to be at the covenant of the customer. They sale you the unit and they won't respect the contract that they have with their costumers. Please stay away from that company.

Wally N.

Had a leak from my fire sprinkler. Discovered it was condensation, possibly from an AC leaAsked technician to repair. Literally walks around my condo for 3 seconds, looks for main heater, removes filter, and says """"found the problem"""" Charges me 80+ dollars for a first time visit, then takes off......fire sprinkler is still leaking. Update: new technician comes in and tells me my entire unit is old and needs to be replaced. No effort to look if the AC ducts are leaking. My unit was bought in 2008 and is working fine.

Paulina L.

What a terrible company. Hired them to look at our leaking vent that our building engineer said is related to our AC. a guy came for one minute, didn't take a look at either the vent or AC, told us that's because of an old filter (AND MOCKED US FOR NOT CHANGING IT) and charged us almost $90 instead Of promised $29. When we called the office to say that the service is a joke and we will make sure to write a review a lady on the line kinda laughed at us. So. Our vent keeps leaking the problem wasn't even attempted to be solved by these people. STAY AWAY.

Brandi C.

We had a terrible experience with this company. Six months ago our A/C went down, they were able to fix and also sold us on the bi-annual maintenance package. Two days before they were suppose to service our A/C as part of the bi-annual maintenance, our A/C stopped cooling again. The guy comes out and says he can't do anything because it's raining...ok, fine. They sent another guy out the next day and he hadn't even been here 5 minutes, nor had he even looked at the A/C unit outside and he was already telling me (who was home by myself with our baby) that the coil looks bad and we probably need a new A/C unit. After asking how much a coil is, he says $1,400 but he wouldn't put that much into an """"old"""" unit which was purchased in 2012. He then looks at the A/C unit outside, replaces the capacitor and proceeds to tell me the gas line has zero gas in it. I asked if he could find the leak and he tells me it's $200 a lb and we need 6 pounds ($1,200) just to fill the line to find the leak! Thankfully my father works on A/C units in another state so after calling him, I asked this guy to leave my house. He was totally tryIng to scam me and sell me a new A/C unit that should work for many more years! Stay clear of this company.