Service Experts Heating & Air Conditioning

Georgina M.

Jorge Abreut arrived on time and serviced our a/c unit with attention to detail quickly and efficiently.

Rodney P.

I called Service Experts to make an appointment to get my air ducts cleaned. They said they could come out, same day, for an estimate. I said I'd be home all day. They said they will """"send someone out now."""" 4 hours later, I called to get an ETA. """"We don't give appointment times."""" OK, but it was now 4:30pm and I wanted to know if he would be here before 6pm? """"The tech is finishing up with a customer. You are his next call. He will be there soon."""" So, 7:30pm, 3 more hours, I called again. """"You are next..."""" They said again. I explained I was already told that 3 hours prior... I was put on hold. I hung up after 5 min of waiting and, not to mention, waiting all day. They had my name, address and phone. They never called, never showed. Terrible customer service. Next day, I called them and was spoken to very condescending by Karen. I tried three times to tell her what happened. Each time she interrupted with """"I don't know why you expected us yesterday. Your appointment is for today between 1-3pm."""" I pressed her for information about appoximate prices their services offered. Karen said they charge $95 for each vent/opening!?! I have 21, $1995!! Industry standard says $35. = $735 I pressed further. They do NOT touch the airconditioner/airhandler in any way for that price. $95 to vacuum several feet into the tube from the vent?? I explained that other companies open and clean the airhandler during their service . Karen explained they do not clean airhandler coils during their duct cleaning. Coil cleaning is an extra $1000... EACH!?! Industry standard says $400. I have 2. +$2000 She also said the tech will examine my home for anything else needed (holes/kinks) and that fixing the issues would be extra $$. Now, I have had two other companies come to my home and give me a """"duct cleaning service"""" estimate. Both INCLUDED cleaning the coils and fixing minor repairs. Both were UNDER $2000, TOTAL. Service Experts price for similar services... $3995+ DOUBLE!!!!!!!!!!!!!!!! It's your money....

Apo W.

They scheduled me for an appointment on a Saturday even gave me a confirmation number, nobody showed up, phone was disconnected and when I called on Monday to complaint the lady actually hung up on me. This company is not worth your time or the aggravation call someone else, this business isn't serious.

Mark G.

I had to replace my thermostat and Jorge Abreut (tech# 485) did an amazing job. Jorge also found and fixed a major issue with my other unit and I now have both my units up and running.

m d.

Beware. I have been trying to report fraud from the Miami office since before thanksgiving and no manager has called me back. A tech came to my house and diagnosed a 6 year old AC with a broken compressor brought a sales guy out in 10 mins and then tried to sell me a new outside unit and handler for $6500 for a 2 ton unit!  I didn't believe that was the problem and called a 2nd AC repair tech and he came out and diagnosed an exposed low voltage line.  $300 later I'm up and running no problem.  In addition the visit was only supposed to be $99 and the tech got in my wife's face and pressured her to pay $175 which included a BS diagnosis fee. Stay away. Bad business.

Edward B.

Company was hired to clean out my ac ducts. They went but they did not clean my ac ducts. They are still black. I called the company 4 days ago about a refund and they said a manager will call me back. No one has called me still. I called again today and they said the same thing, a manager will call me back. No call yet. I would not recommend this company to anyone.

Evelyn F.

On 4/12/2021 my parents received service from Service Experts. They were charged $302.00 to replace a capacitor, labor, and trip fee of 29.00 dollars. I was contacting various companies, and including the manufacturer, and was told the capacitor was $15.00 only, and in total for part, and labor it would be $100.00 to $150.00 dollars. So we were definitely ripped off. We also take responsibility because we didn't do our research beforehand. But the AC stopped cooling late evening, and my parents couldn't be without AC because of their health issues either. For that I thank them, but the pricing is ridiculous. I also reached out to them several times only to find out they couldn't do anything. So as a first time customer, and last I want to say Goodbye.

Javier N.

I had an emergency situation with my AC, the answer in a timely manner but they couldn't be certain the time nor if the expert was going to come within two hours. They just told me to wait for a call that never came thru.

Orapma L.

What a terrible company! And we will not continue with our membership anymore. They are suppose to give you maintenance to your unit but every time that they go to your house they try to sell you something. I know how it is but what surprise us this time is that after we told the technician that we didn't want anything and he understood, he did the cleaning and charged us $463.00. $99 for a diagnosis (which was not suppose to be charged to us), $135 for a level 3 and $235 for drain and pvc repair. Drain and pvc that was not suppose to be changed, and most important... the pvc that he used was mine from outside. Since that day we have been trying to contact someone and a manager called us 3 days after. We scheduled another appointment with a manager in order to check the previous work so they can determined if they can refund us the money BUT I was very clear that I needed to wait until my husband was here with me so he can interact and explained the situation to the manager. They went one hour and a half before the time that I told that we were going to be there so obviously no one is at home!! I spoke with Cristina, a lady that takes the calls and she insisted that the manager can't arrange a time with my husband after his work hours(by the way he finishes at 5:00, can be at home at 5:30 and they offer you a window from 4:00-6:00, so technically he CAN) but they just don't want to help!! More important, don't want to check the service because they know and don't want to give your money back!

Katia E.

This is the worst place to do business with they give you appointment for maintenance and every time they have an excuse for not keeping the appointment. This time is raining so wee have to reschedule for an other day. Last time we don't do maintenance on a holiday. The way to do business is not the business way is has to be at the covenant of the customer. They sale you the unit and they won't respect the contract that they have with their costumers. Please stay away from that company.