Service Contractors Plumbing

Chris A.

This company is a joke. When you call the office they have a recording saying they are helping other customers so leave a message or stay on the line and they will be right with you. I left a message and never got a call back. I waited on hold for 15 minutes and no one answered. The were assigned by my home warranty company to replace a water heater. They scheduled an appointment and were supposed to be at my house between 10am and 2pm. At 6pm the tech finally showed up and then because I had shut the water off to the water heater because it was leaking he told the warranty company that I had tampered with the unit and he could not diagnose the problem. I had told him to just turn the valve to open the water line and he could see the water coming out of the bottom of the unit. He didn't bother to do that and so my home warranty company denied my claim and would not pay to have it replaced. I would stay far away from this company and if they are assigned by your home warranty company ask for another company.

S S.

They are awful and if I could put no stars I would have. Mikayla has the worst customer service skills than anyone I have ever dealt with, first they did not show up for the appointment, after I left work and waited a hour for them to show up. I called a dozen times and left voicemails to no avail. I ended up having to take a 2nd leave from work to meet them. They were assigned to me by American Home Shield, which I believe is in cohoots with this company.

I have cracks in my toilets and I live alone with my dog and Service Contrators Plumbing told AHS these were not due to normal wear and tear and therefore they will not replace them. When I bought the house the toilets were cracked and I was told AHS would replace them but that is not the case. They are taking the word of Service Contractors instead of the customers.

Taye M.

This company is a total sham. This very unprofessional plumber just did a patch job on my downstairs toilet. Now there is water leaking behind my walls in my dining area. They need to be reported to the BBB as well. And American Home Repair offs at fault as well for sending these idiots to my home in the first place... AVOID THIS COMPANY AT ALL COST!!!

JP P.

HORRIBLE and they never even got to the house!

Worst customer service. Makayla is nasty, rude, aggressive and completely lacking in customer service skills and basic human understanding.

She made the entire process more difficult and to where we absolutely cancelled the appointment and started the process over with another vendor.

Cyrus A.

Avoid this company, especially if you are making a claim through American Home Shield. They failed to make the necessary repairs, they failed to communicate, and they lied about the condition of the items in need of repair.

Gina V.

Terrible customer service. Takes forever to get through on the phone. They do not follow up & do not do what they say. 2 months of dealing with them to fix a faucet and still no resolution. They were sent through AHS, but I would not use them again. Do not use this company!

Kevin H.

They came out and cleared laundry room line. Four days later it backed up again. I wouldn't use this company again if they were free. The receptionist is rude and arrogant.

LeeSa S.

we called AHS because our water heater's cold water valve was leaking
AHS sent this company out to our home, first of all the man Ramon came with his son, secondly he added additional charges and claimed we needed a whole new gas line(mind you only the cold water valve was leaking) so wtf does the gas line have to do with anything!? i gave one star because it wouldn't let me post my review without a star but I WOULDN'T RECOMMEND THIS COMPANY TO MY WORST ENEMY.

Becky D.

This company is in with AHS on denying claims and avoiding customers. THey sent one of their rip off artist plumbers to my house and he left saying more info was needed to proceed. Dead silence from everyone including AHS. I called them and their receptionist, Tina, another liar that works for them said they were there and the plumber needed authorization from AHS on whether the repair would be covered if he had to cut through the wall rather than handle from outside. She said she would call me back. Two days later, still no contact. AHS put me on hold 20 minutes and hung up on me so I called the plumbing co AGAIN. Tina promised to find out what's going on and call me back. Well, as you guessed, AGAIN no call back. I had to call them and was told the claim was denied because my outdoor faucet was missing parts. What? It goes from it's covered and we need authorization to it's not covered. By the way, another plumbing company had already diagnosed it as a broken aerator but since I didn't know that and it wasn't on the original work order AHS required ANOTHER $100 to send ANOTHER plumber, this time to deny the claim. It doesn't take a magician to figure this one out. AHS saw that it was going to cost them money so they denied the claim and told their crooked plumber to 'DIAGNOSE" it as missing. Im reporting them to the BBB and Attorney general. They are both crooks.

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Jason Z.

Adding to the list of reviews for the dishonesty of this company and their misleading practices. AHS selected for a second opinion, I sent detailed pictures of the tiny leak I had to dispatch because I didn't want to pay another service fee if they were going to decide it wasn't covered by AHS. She said I could pay them direct $89 and it would go toward the repair. I already had bids to fix it by other plumbers who did it via the pictures. I asked the boss to ballpark estimate how much the repair would be (could easily be done from the pictures) and he said wouldn't, but that he would send someone out for $89 to bid it. I expressed my reservation that he could come back with a crazy bid and I would still have to pay the $89, so before I would commit to that, I needed some assurances that wasn't going to happen. They went and bid the project and it was 2X anyone else. I called and again shared my disappointment regarding that process and how they got $89 out of me for nothing. Rather than let me finish my sentence the Mikala talked over me, tried to sell over my objections and basically just demanded payment.