Service Contractors Plumbing

Gina V.

Terrible customer service. Takes forever to get through on the phone. They do not follow up & do not do what they say. 2 months of dealing with them to fix a faucet and still no resolution. They were sent through AHS, but I would not use them again. Do not use this company!

Kevin H.

They came out and cleared laundry room line. Four days later it backed up again. I wouldn't use this company again if they were free. The receptionist is rude and arrogant.

LeeSa S.

we called AHS because our water heater's cold water valve was leaking
AHS sent this company out to our home, first of all the man Ramon came with his son, secondly he added additional charges and claimed we needed a whole new gas line(mind you only the cold water valve was leaking) so wtf does the gas line have to do with anything!? i gave one star because it wouldn't let me post my review without a star but I WOULDN'T RECOMMEND THIS COMPANY TO MY WORST ENEMY.

Becky D.

This company is in with AHS on denying claims and avoiding customers. THey sent one of their rip off artist plumbers to my house and he left saying more info was needed to proceed. Dead silence from everyone including AHS. I called them and their receptionist, Tina, another liar that works for them said they were there and the plumber needed authorization from AHS on whether the repair would be covered if he had to cut through the wall rather than handle from outside. She said she would call me back. Two days later, still no contact. AHS put me on hold 20 minutes and hung up on me so I called the plumbing co AGAIN. Tina promised to find out what's going on and call me back. Well, as you guessed, AGAIN no call back. I had to call them and was told the claim was denied because my outdoor faucet was missing parts. What? It goes from it's covered and we need authorization to it's not covered. By the way, another plumbing company had already diagnosed it as a broken aerator but since I didn't know that and it wasn't on the original work order AHS required ANOTHER $100 to send ANOTHER plumber, this time to deny the claim. It doesn't take a magician to figure this one out. AHS saw that it was going to cost them money so they denied the claim and told their crooked plumber to 'DIAGNOSE" it as missing. Im reporting them to the BBB and Attorney general. They are both crooks.

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Jason Z.

Adding to the list of reviews for the dishonesty of this company and their misleading practices. AHS selected for a second opinion, I sent detailed pictures of the tiny leak I had to dispatch because I didn't want to pay another service fee if they were going to decide it wasn't covered by AHS. She said I could pay them direct $89 and it would go toward the repair. I already had bids to fix it by other plumbers who did it via the pictures. I asked the boss to ballpark estimate how much the repair would be (could easily be done from the pictures) and he said wouldn't, but that he would send someone out for $89 to bid it. I expressed my reservation that he could come back with a crazy bid and I would still have to pay the $89, so before I would commit to that, I needed some assurances that wasn't going to happen. They went and bid the project and it was 2X anyone else. I called and again shared my disappointment regarding that process and how they got $89 out of me for nothing. Rather than let me finish my sentence the Mikala talked over me, tried to sell over my objections and basically just demanded payment.

Rust E.

Through AHS I contacted Service Contractors Plumbing to find out what was going on with the plumbing in the master bath. They took the $100 and made up a huge lie and a phony $2000 cost of a toilet repair.
The said the earth was pushing up on the pipe and making the toilet flange rise up and the toilet was rocking and the flange then had to be "Jack Hammered" out of the concrete to do this repair.
Truth from an other plumber was the flange anchors needed replaced and toilet caulked to tile floor , toilet is now solid no leaks, NO thank to the lairs Service Contractors Plumbing.
The shower has 3 knobs the diverter valve just needed a rubber washer, they said the tile must be removed from the wall to do the work "LIES" . I replaced the washers 2 years ago , im now out of town So again took the $100 and left stating they don't do tile... THEY CANT FIX ANYTHING these are simple items they lied about just to take the easy 100 and leave.
My house is in Forney , Call Forney ONLY Plumbers.

Marilyn M.

I'm about to describe a nightmare, a looong story very short, but with outstanding support and service from this excellent business.

It's Tuesday morning; open my kitchen door to the garage and discover a water covered floor; Yep, my water heater was streaming water everywhere. The Gremlins who destroy the joys of happy home ownership attack again !

Quickly called upon a neighbor to come over, climb up into the closet area to shut off the water. Alas, the handle to turn off the water @ the unit appeared to be stripped, so some water still flowed.

Contacted American Home Shield who assigned this great company, SCP, with whom I had had a previous experience in 2018 when my garbage disposal died. They were scheduled to arrive two days later on Thursday a.m.

YAY, Jonathan arrived early within the window of time scheduled; I was delighted as he was the young man who had been on the previous call in 2018. Friendly knowledgeable and anxious to help, he made a temporary fix to attempt to shut off the water at the heater, connected a hose to the water heater to drain the unit to ready for replacement,

Here's where the nightmare begins. He could not locate the water shut off valve in the yard which was necessary since the water could not be completely shut off at the unit. I knew where it was but upon going to the area of the yard where it was supposed to be, no sign of it was there.

Contacted my HOA per Jonathan's suggestion to request their help; Was assured that the HOA's plumbers would be notified to come out. Unfortunately it took over TWO WEEKS for them to get here due to their work load & locate the box with the valve as apparently over many years the box had been buried deep with the growth of the landscape, etc.

Jonathan's attention throughout this sequence of events was incredible; he made several trips here checking on the status of the work by the association plumbers and when notified the work was complete late one afternoon, he was here early the next morning and replaced the heater.

The horror story being...almost three weeks WITHOUT hot water, after washing dishes and my hair in the sink in cold water & lots of "bird baths", as grandma used to call them, from a bowl of warm soapy water heated on the stove, it was sheer joy, Christmas in October, to finally take a long hot shower.

Jonathan & all the staff @ SCP were most patient with a frantic me during this time; couldn't have asked for better or most attentive care. I highly recommend these folks if you have a need for a reliable trustworthy plumber !

https://plumbersofdallastx.com/

Collateral damage - the sediment left by the flowing and standing water on my garage floor for two days. Next project to determine how to remove this mess.

Mike T.

Very rude customer service ,didn't seem like they wanted to help at all. Eventually they hung up on me, all I wanted was them to service a water heater and the receptionist was in a very bad mood as soon as she picked up. this is not how to run a customer focused business, maybe they are more concerned with commercial work. I ended up replacing both of my water heaters in my home and gladly paid another company that was nice and professional install them. guess they didn't need my $4500.

Dana B.

AHS sent this company out to my home. Two men arrived and didn't say a word Very unfriendly and rude. They repaired the problem and left a huge mess! My bathroom cabinet was left covered in water and marks all in my painted cabinet.

Dianna M.

DON'T BE FOOLED BY POSITIVE REVIEWS! My story is just like others ... American Home Shield contracted them to clear a clogged toilet that was backing up into my shower. Cody, technician who claimed 20 yrs of experience, determined roots in the main line and 20 ft of cast iron from my house to the street had to be replaced for $7800. After a little research that price seemed too high so I called other plumbers and they all agreed. One said to call the city (311) and they arrived in an hour, used a snake with a camera, checked the pipes from clear out in my yard to the street and back to my house, as I watched, and there were NO ROOTS, no cracks, no nothing! Cody determined roots without a camera (impossible), and didn't even try to clear the clog through my shower. No water in front yard, no issues with the plumbing in the rest of the house... all signs that he was wrong. I called Cody, his answer was well I must've cleared the roots with the pressure. NO, It was still clogged! I spoke to office manager, McKayla, who was obviously used to receiving these type of calls because her response was similar. She lacked basic customer service skills and had zero professionalism. The next day it was fixed for $150. READ ALL REVIEWS... my guess is the positive ones are paid for.