Service Contractors Plumbing

Frederick S.

Not a good start...had a toilet repaired that was in worse shape after they left and also and outside faucet replaced which ended up being the whole spicket not just a handle. A big hole was left and never filled where they fixed the outside faucet and not screwed back into the brick. The upstairs toilet was slow to fill and they replaced a part and it leaked all night long and flooded the bathroom from underneath the toilet. When we used the toilet in the AM it went off like a geyser from underneath and still took a long time to fill but we had to shut the water off to prevent more problems. We did place a call to the business and all things were fixed properly the 2nd time around. Please check the work before these guys leave your home. You're apt to find a few surprises if you don't. We only used this company as it was part of our AHS warranty program and They are out of Kaufman which is like a 90 minute drive. Next time if this is the only choice we will hire local and pay the difference to get it done right the first time. I am not a plumber by no means and that is why i hire a professional to fix these issues. If I wanted to make matters worse I could have fixed it myself. Thankful they made it right without anymore damage. Frustrated in Allen, TX

Paola C.

Extremely rude from the beginning. The guy's name is Chris. They were sent first through the warranty company "Nations" and they got paid the copay but they didn't even try to fix the problem. They were charging me $300 for getting access through the roof and once he got there he broke his camera and all I could hear was complains and issues and not solutions. At the end he told me that he was not going to fix anything and left. Horrible experience.

Ben K.

Bad experience. It took them three trips to fix the hot water for one tub. After the second trip they left without telling us or checking to know that their work on day 2 resulted in us having no hot water anywhere in the house. Then they didn't return our voice messages. They ultimately came back on day 3 to finish, and said they forgot to check the gas valve. Bad communication and work all the way around. I definitely would not use again.

Michaela H.

Great company with the best team around!! I would recommend Service Contractors Plumbing to anyone they will take care of you and your plumbing issues!!

Craig H.

I have to agree with other reviews that Service Contractors Plumbing is definitely working the system with American Home Shield Warranty. They get paid from the warranty company for the new water heater then drum up a bunch of other charges that are out of warranty to bill the home owner - very high prices to make minor corrections to gas and water lines. Overall, with my home warranty, I ended up paying just slightly less than if I had no warranty and had just called up my own plumber.

To make matters worse, our water heater was an emergency situation, and they treated it as if it was no big deal. Because the water shutoff valve to the water heater was broke, we ended up having to shut down water to the whole house because otherwise the tank would continue to fill up (and leak straight back out the bottom). Overall took over 48 hours with no water for them to figure out how to get a P.O. with AHS and get the parts. In the meantime, they weren't able to even help with the shutoff valve to the water heater so we could use the cold water. 48 hours taking care of a 1-year-old and a 3-year-old without any water is not fun.

Jon V.

I have had two interactions with Service Contractors Plumbing, and both have been fantastic. The technicians (this time around it was James) are knowledgeable, professional and helpful, and they get the job done very quick. My interactions have been with them via American Home Shield, but the second I have a non-covered issue or project I need plumbing services for, they'll be my first call.

Duke E.

A total rip off company , they are in bed with American Home Shield home warranty , they come up with phony repair estimate and charge you more than actual cost of repair , this way American Home shield has no out of pocket and consumer pays way more than going to an independent contractor, specially when they see an emergency need and see homeowner is in distress. For a $400 water heater my share of cost was almost $1100.00 plus whatever American Home Shield paid them. After wards I had an estimate of $648:00 from an independent contractor to do the same job ! what a scam! and office staff are trained to lie and push you to pay false bill, stay away from these people.

Dixon W.

Beware. These guys operate in cahoots with American Home Shield to deny your claim. You are much better off asking AHS to assign another contractor as these guys are a sure denial.

Cody has been to my house twice. The first time, he declared the leak under my sink as "pre- existing" (somehow he has a magical ability to eyeball leaks and determine the date on which they occurred). AHS covered this repair because his conclusion was completely flawed.

His second visit was for the same pipe... different spot. He told me that the cabinets or bricks would have to be removed to assess the leak. AHS sent me a denial letter citing this. Of course, when I hired someone to fix it, it didn't require removing bricks or cabinets at all to assess. Just had to cut into the drywall underneath where the pipe passed through and VOILA!! There was the leak! Cody's opinion was completely wrong again!!

On a side note, when I told AHS these facts, they asked for pictures proving there was drywall in back of my cabinets, as cutting through drywall to assess would in fact be covered. Once I demonstrated this, they changed the reason it wasn't covered; namely, that my dishwasher had to be moved to access the pipe fully. This takes about two minutes but to AHS this is enough access impediment to deny coverage. A complete and total sham.

I wonder how different the outcome would have been but for Cody's completely false claim that my cabinets or bricks would have to be removed for leak assessment. His incompetence or dishonesty... not sure which... has made our lives very difficult twice now. I'd ask AHS for a different contractor as these guys appear to exist to come up with false reasons for AHS to deny your claim.

Shountae S.

DO NOT USE!!! I spoke with Tina, the disaster of a woman that they call an office manager. We missed their call because we were tending to my disabled grandmother and because of that they would not service us that day. When I called I was very upset and Tina decided to exacerbate the situation by being a smart a$# and going back and forth with me on the phone. I asked to speak with her manager and she refused saying that he's not in and she can't give me his personal number... she was being a butt because I didn't ask for his personal number. Then I asked for her managers name and she told me Kenny Perry and kept saying he's not here and I can't give you his number. This is a very small family owned company pout of Kaufmann Texas that is hit or miss. If you're white or any race other than black or Mexican, you're good to go! Kenny Perry, if that's your name - whoever the owner is I would appreciate a call back. But then again should I even expect it judging by the people you let run your office. Home shield should remove you guys from the list.

Laura C.

The best thing about my experience is that the guy admitted to me they they are very expensive and that I should call another company to get a better quote! This company mainly works with home warranty companies - not the customer directly. So they bill extremely high.

My kitchen sink drain pipe broke, just under the (exterior) wall before it connected into the sewer line. It's obviously been repairs before because the concrete had already been cut away, and there were hose clamps on the pipe. Mind you, the pipe is less than 6" from the outside of the wall and the moisture had already eroded away most of the dirt around it so the pipe itself was fully visible. Minimal digging would have been required to make room to get your hands in there to make the repair.

Yet this company wanted to charge $2,800!!! I asked if they could go any lower, so he called the boss and they lowered it to $2,200. Are you kidding me?? And that's when he explained that they don't normally work directly for the customer and their prices are very high. He then urged me to get another quote, saying it would definitely be much lower. Uhm, yeah. I don't have that kind of money!

Of course I still had to pay them $89 just to come out and take a look at it. I think they were here less than 15 minutes. And I think that's the first time I've ever had to pay a service fee and not have the company do the work.

Oh, and if you're wondering, another company came out and fixed it for $500. Still seems a little expensive, considering it only took 45 minutes. But hey, it's fixed and I didn't go into debt!