Service Champions - Rocklin

Dan K.

They're car salesmen. Tried to sell me a $10 part for $256 today. Installation time was less than 5min (I watched him replace the old one in 2) so it's not a labor thing. They are extremely professional and impeccability mannered. However after finding their mark up, I wouldn't trust their advice on anything. These guys are here to make money after earning people's trust.

For those more interested in the details, it was power capacitor for a furnace fan. Online prices range from $8-$14. Got it off Amazon for $11. Not sure what another electrician will charge me to install it but I doubt it's more than $60 and that's mostly for the time to drive out.

Rebecca C.

I love these guys! Yes, they are a little expensive, but totally worth it. I always receive excellent customer service from every member of the team I deal with from the phone call I get reminding me it's time for my semi annual service to the techs who always arrive on time. I've been using Service Champions for my maintenance needs since I bought my house about a decade ago and yesterday during the service we determined that some repairs were in order. After going over the issues that needed to be addressed and looking and the cost of the repairs vs a new system I decided to bite the bullet and replace the whole shebang. Travis who was there just to do the maintenance ended up spending several hours with me going over options and measuring and making sure that I got exactly what I needed then scheduled me for the install the next day. This morning Jesse and Sean arrived bright and early and got to work taking care of the job. They have been wonderfully courteous and professional and went over everything with us again this morning to be sure to address any concerns or questions we had. I am always so impressed by the fellas they send out and how personable and efficient they are.

A couple of little things that make all the difference to me as a customer:
1) They get a second opinion when determining something is a safety hazard. One of my issues was a cracked heat box which Travis immediately called into the office and had another tech sent to my house to confirm that indeed there was an issue.

2) I started using Service Champions as a single woman but I am now married. Sometimes my husband is the one who is home when they come, sometimes it's me, sometimes it's both of us. There is ZERO difference in the way they treat the two of us. Often times I feel like service folks try to scam the ""little lady"" because they assume us to be ignorant or something. I have never experienced that here though. I have never had a tech ignore me or defer to my husband or look to him when asking a question.

3) Free Thanksgiving turkey! I love that as an MVP I get a certificate for a free turkey from them every year. I know it's silly, but it's a little thing that totally makes me smile and happy to be a customer.

4) This is going to sound silly, but every single tech they have ever sent to my home has been a fresh faced, clean cut, friendly, good looking fella.

Robert F.

Brandon C and Nick G were awesome. They came to our home for our quarterly service and were pleasant, helpful, and knowledgeable. Changed the filter, identified problems with our water heater and answered all of our questions. No hard sell here either. They even offered to change any light bulbs we might have needed changed. LOL. Anyway, great guys and great call. We would be happy to have them back on future calls.....or a game of ping pong, but only if they play left handed.

Steve E.

Technician Dee J arrived at my house on time for our appointment. I have had multiple heating companies come out to check out the problem with my gas furnace, every single one of those companies provided me with answers that did not fix my problem not to mention having to pay a few hundred dollars every single time someone looked at it. So glad that I decided to call service champions because within a 30 minute period, my technician was able to pinpoint the exact problem with my furnace and provide me with relevant options to get it working again. I cannot believe how much time and money I had wasted with the other companies. As for my technician Dee J, he was phenomenal. He arrived with a smile, wore booties to keep my floor clean and had a wealth of knowledge that helped narrow down the problem. If I EVER have trouble with my system again, I am going to call and request him again. Can't say enough great things. Now I no longer have to sit in a house at 58 degrees! THANK YOU A MILLION TIMES OVER! :)

Bill J.

I received the letter from Service Champions Kevin Comerford and offered $88 for furnace Tune-Up. But it was a trap! My furnace is 3 years new I thought just need to clean up and replace the air filter. But the service man Mike try to sale the air filter to me for $200 and he said I never need to replace it again then the another trap is I need to purchase the service plan from him for $172.26 per year. I rejected his offer and went to Lowes purchased the most expensive filter on the display just for $18. Then he point out a piece of mask tape on the duct pipe said it is ""asbestos"" and it will cause cancer which scare out rest of people who living there. The fact is he is not even licensed specialist to deal with the asbestos he should not make such comment and to threaten his customers.

Dall B.

We had our fall system check this week on our 17 year old system. Ian Hazelwood spent about 1 1/2 hours fully testing out our HVAC system. While the results were similar to prior inspections Ian gave us a clearer understanding of just what is going on with our system, and the likely issues we are going to be facing in the near future. Other technicians have done the same in the past, but Ian explained how the PACE program would likely help us better afford the upgrade we are going to need.
We appreciated his information, and we will be doing research on the program.

Prabhjit H.

Called service champions for Air conditioner and furnace tuneup. Kevin Shrikey did a very good job explaining how the whole system works. Did his work very diligently and patiently.. Explained his analysis in detail . Recommended I change the contactor which obviously seemed like it was burning out a little bit but I decided to postpone it until next summer since it is already October. Would trust Service champions with any future work on air conditioning and furnace

Toni D.

I have had service champions for years and been satisfied until the last year. The last year the emphasis has been on trying to replace everything although the unit was functioning perfectly. I recently had 2 technicians visit. They told me I had rodents in the attic and that the insulation and ducts needed to be replaced and the unit on the roof needed to be replaced. They showed/sent me pictures with a grand total of over $35,000. I decided to get 2 additional opinions with large highly reputable companies. There were no rodents, no duct damage, the insulation was perfect and the unit passed all tests. The pictures they took were totally different, a completely different attic. I have cancelled service champions and plan on taking further steps. I did receive a call from a supervisor who asked if there was anything they could do such as 6 months free and a different technician. I declined.

Margret H.

Of course our air conditioner quit working on the hottest weekend we have had all year! I called Service Champions because they originally installed the unit at our house a few years before we purchased it. They were unable to come and make repairs until the next Thursday - that was a bit frustrating. The service technician was extremely helpful, knowledgable and friendly. It took the technician about 2 minutes to tell me we needed a new dual capacitor (cost to diagnose $69). It took the technician approximately 15 minutes to replace the part. A dual capacitor costs approximately $10. So, for 15 minutes of work and a $10 part, I was charged $369. Final bill: $69 + $369 = $438. Talk about mark-up! The only redeemable part to this repair (and deserves 5 stars) was the friendly and polite service technician.

Rebecca H.

We called Service Champions because a friend recommended them when we started having cooling issues with our upstairs AC unit. It just wasn't cooling as well as we would like. I decided to sign up for the Silver Maintenance Value Plan (MVP) because I knew our furnaces were old so I thought that maintaining them until they completely failed would be the best way to go.

Service Champion came out quickly (within two days of my initial call) and did spend time walking through the entire upstairs and downstairs systems.

At the end of the walk-through, we were then told that we needed to replace all of our ducts throughout the house @over $700 per duct. We have 25 ducts throughout the house. He also said our coolant was low, we needed a capacitor, two new motors for our 7 yr old AC units, and that it would be a good idea to replace our furnaces. We pulled back and said that we would prefer to focus on the upstairs system and got a quote for new ducts and a new furnace. Of course, these two items would still not help with the initial cooling issue - just make it more efficient for airflow. The quote came in @over $13k. During our quoting process, we were looking at some images on the ""technician's"" phone when he received the text: ""Did you sell yet?"". We figured this was his manager. Obviously, we were done with the conversation.

We ended up getting some other services to come out and do the same sort of activity and found out that by adding $250 worth of coolant did the trick for now. We even got a quote from another company for an entire system update (AC unit, furnace, coils, ducts) for almost the same price as the duct+furnace from Service Champions.

I decided that we were not going to continue our Silver MVP plan and called to close it out. That's when I found out that the monthly plan was by unit. We had 4 units: 2 AC units & 2 furnaces. This came out to be close to $400 worth of service for nothing other than walking around and cleaning out the AC units a little from debris.

Not planning on calling them again after this. The whole thing felt like a scam. We learned.