Service Champions - Pleasanton

Kathryn H.

Service Champions has been our go-to provider to practically everything our home needs. They have done a phenomenal job of replacing our HVAC, replacing our water heater, facilitating asbestos abatement and providing a full vent replacement under our house, and giving us quotes on needed electrical work. From what I understand, their prices can be on the high end for some services, but the extended warranty, satisfaction guarantee, and extra level of service are worth the investment to us. If anything isn't working perfectly, they send someone out free of charge to get it taken care of quickly. We're so happy with everything they provide and hope they continue expanding their available services.

Frank S.

Outstanding heating and air conditioning replacement job by Christian, Gilbert and Santino. The Service Champion staff are in a league of their own, super prompt, clean, respectful, knowledgeable.

Stewart K.

New AC and Heater still doesnt heat the house. Service Champions solution give them $16,000 more to add a zone. They designed and installed all new ducts and sized the new heater and AC for my house. If it needed a zone it should have been included in their plan. Not an addition for the customer to pay.

Jim M.

Had one of their people come to repair our AC unit. The tech said it needed a capacitor and parts and labor would be $600+. So I looked up the price of the part and found it was $19 and the labor was $600! Ordered the part and installed it myself for $20 and unit works great! Can't imagine how many people are paying those prices! Compete robbery!

Alan D.

We have worked with Service Champions before and they have been very helpful with our HVAC needs. When our furnace quit we looked to Service Champions, as well as others, for estimates. Service Champions were not the cheapest nor the most expensive. Tony Dunning was very helpful throughout this process. Since we were without heat, the fact that Service Champions had the equipment needed and installation time available, made them an easy choice.
The installation was amazing. Edgar and his associate did a wonderful job. They explained everything clearly, especially about the new safety codes. The new thermostat is wonderful. Again, Edgar made sure we were comfortable using the new equipment. I cannot speak highly enough of the two installers.

Charity M.

We just had a technician come out to service our system. We have a maintenance agreement with them and our technician today was Barrett. He did a great job. Asked good questions, was a great listener and went all over our house to help address why our kids room has been so cold. Even the dogs loved him. Before he left, he helped my husband hang up a tricky curtain rod. Thanks Barrett!

Todd D.

Today is the second time in a row that Service Champions has called (just prior to the end of the scheduled appointment window) to advise that the technician is running late (with another client). Customers' time is valuable and expectations should be met or better managed. Not pleased at all. The VIP membership program is clearly a revenue generation thing for SC, not a benefit to customers. If one is a VIP then why can't SC treat them as such? Clearly, they are understaffed or they don't perform diagnostic screening of their service calls by phone to better estimate technician time requirements and schedule accurately.

Barney R.

I'm so disappointed in their service for my repair of my furmance. I called the Service Champions because I had used them for a tune up.
When Adam came out he checked my furnace and told me if I wanted it fixed he can order the part on Monday and will be able to fix that Wednesday
. I signed up for their yearly subscription for maintenance. I asked how much it would be to replace. Another man came to inspect again. I was going to replace my unit and it would have been done that following week.
After thinking about my finance I decided to just have it repaired. They were good about canceling the new furnace BUT I am still waiting for my repair.
It has been 3 weeks without my heater. California is not hot in Winter.
I only gave 2 stars because two people were at least tried to help.

Carolyn B.

They are the biggest scam artists! Omg!!! These guys are trained criminals. We had a new heating unit put in last year. We are still paying them for additional visits, faulty equipment and bullshit!

Chris T.

So far so good. Jordan inspected our broken heater. He patiently explained our options. We chose the smallest and cheapest as we live in a small place that we don't plan on living in forever. No pressure.
The installer, Hung, arrived two days later and efficiently installed the unit. He got it hooked up to my phone which I really appreciated. This saves me time trying to figure out the technology. All good.

I'd recommend this company.