Service Champions

Alice H.

Dakota Brown, service tech, came out to inspect and do maintenance on my 17 year old Trane furnace. He was not only professional, friendly and helpful but exceptional in explaining everything he saw and did. I am impressed with his technical knowledge of my furnace and it's inner workings, and how it relates to heating distribution and usage in my home. He also inspected my attic and analyzed the insulation:good and bad. At no time did I feel as if I was being sold extra or unwanted services. He was very informational. I like that kind of customer service. I highly recommend working with Dakota and this company based out of San Jose. Best customer service I've had in years. And I've had 4 different attic insulation companies come out and tell me everything from I need to redo all ducting and I've got asbestos that will kill me and my family AND cost me a small fortune to I don't need to do anything. Dakota gave me information and asked pertinent questions no one had asked before!

Deval T.

We got our furnace serviced today by Kyle Auer from the Livermore Service Center. He was incredibly friendly, informative and helpful!
He was punctual and gave a very honest evaluation regarding our heating system and explained everything he was doing.

Since we hadn't had our furnace serviced in many years, he took his time and thoroughly assessed everything. He answered all of our questions and even debunked a few misconceptions we had gotten from the internet.

Great service and a great representative of Service Champions!

Joe D.

Took them up on the $80 tuneup. Ben Fuller showed up on time, and did a very thorough job on both of our furnaces. He even replaced all the clutter we had to move so he could get to the unit in the garage. He gave me a very honest assessment of our 11 year old systems, very credible.

The only thing he tried to sell me was the annual tuneups on the furnaces and A/C. Give what a stand up job he did, I signed up.

Lewis C.

I'm frustrated with Service Champions Heating & Air Conditioning.

Since some time back my HVAC has the error HE0 ""lockout due too many retries""
The company told me to get new Ducts, new control Chip in the circuit board and new thermostat but after doing this, the problem is still there. It still happens randomly.

It is very sad and frustrating to spend so much money for something that does not work as it should.

Update on 12/23/2017:
After the problem was ""fixed"" it came back last week after a very cold night. Now the issue is pressure switch (!!!)
I wonder why this was not found before?
I have to wait that the part is available by the manufacture!

My conclusions about this problem are:
1. Few technicians understand the problem ""lockout due too many retries"".
2. The technicians that have more knowledge need to perform a better and more thorough exam of all components in the HVAC in order. This will avoid the house owners to waste time and money.
3. Almost all HVAC companies in the Bay Area have technicians with very poor technical knowledge.
4. There is almost no HVAC technicians in the Bay Area qualified to deal with the error HE0 = ""lockout due too many retries""
5. If you have this problem with your HVAC make sure the technician who is working with the problem check ALL parts of the HVAC system.


Update on 12/30/2017:
The technician brought the new pressure switch and replace it but the furnace today has the error E0. So it still does NOT work as it should.

Update on 01/01/2018:
The furnace still has the error E0 this morning!.

Update on 01/02/2018:
The furnace is working again, other technician came, the conclusion is that the system is fine(!), the system blocks itself when there is too much water, the system is too ""smart"".
When the error HE0 appears again I was told to check the pressure tubings to determine if there is a problem between the Inducer Motor and Ignitor.

I will keep this review with this rating until I don't see the error HE0 anymore or better solution is provided when the error is displayed again in the circuit board.

Namita M.

total ripoff - tried to charge me $324 for a capacitor that cost $8.68 online

Amanda B.

Rene was great fixed my thermostat and was quick also recommended some other maintenance items and added a filter I didn't have! Thank you for the quick response and service within 24 hours !

Lorin K.

We had Service Champions come into our home for a test of our air conditioning, heating and house ducting. Thomas Smith , of Service Champions, called to tell us he was on the way and arrived on time.
Upon arrival he sat down with me and ran though all of the things he was going to have to do to complete the tests and said it would take as much as three hours. I walked him around the house and showed him all the vents and returns, access to under the house and access to the attic.
He removed the reusable filters from the return vents and cleaned them and then he started off testing the static pressure for the house ducts. After that, with apologies from me, went under the house to visually inspect the duct work. This took him little longer than normal as the space under the house is very short and has lots of sharp rocks and gravel making it very hard to crawl around. He took pictures while he was under there so that he could show us how it looked there.
Next he went up into the attic and checked out the insulation and the ductwork for the returns. After this he set up for a negative pressure test and then finished up with at pressure / flow test of all the ducts.
Thomas worked very hard to make sure that the work was complete,and accurate. Although the trip under the house was arduous he never complained in the least. He was extremely careful to be sure that he left no evidence of his work and left the house in the same condition as when arrived. The call ran longer than anticipated (primarily due to the limited access space under the house), and he did his best to finished the work quickly.
When finished, Thomas went through all the tests he had run and explained the data that had been collected. He also showed us the pictures that he took under the house. (Service Champions had replaced all the duct work in the house and corrected issues with Central heating and cooling systems in October of 2012).
Thomas really went beyond what was necessary. I would not hesitate to welcome back to our home in the future. He is also a great example of the quality of the employees of Service Champions and I endorse the completely as they have always shown up on time, fixed any problems quickly and efficiently and left me with a smile on my face. It just doesn't get better than that!

Dimitry B.

I made a request to do a furnace tune-up at my house taking advantage of the promo letter I received to an $88 tune-up. Dakota showed up on time and spent well over an hour servicing the furnace. He explained every step of the way and made a number of measurements. Luckily my 14 year old furnace was in good shape and he found only one item that might require attention in the future. Before he left he presented me with some alternatives for a maintenance program which was reasonable. I was impressed and would definitely recommend the company and especially Dakota.

Brian K.

Very nice workers but beware, they will take advantage of you.
We received a quote to replace our plenum return for our furnace, and Service Champions quoted us $2,100.00.....we got the job done for $750.00.

Sem L.

Rene Martinez is a true professional and very knowledgeable. He promptly troubleshot and fixed our HVAC system. He showed us ways to save money with their programs.