Service Champions

Sara L.

Oscar came with a very professional crew and did a complete heater replacement, made a new air intake in our home and added a new air conditioner. They were all polite, helpful in explaining things thoroughly and left our home clean.They took the trash and old heater with them when they left. The crew wore masks and foot coverings and we also wore masks. Patience was the key in explaining the new, more complex thermostat to our family. In addition, our salesman showed up to make sure all was going well and check things out.

Trinity H.

I had an estimate done the tech referred to my AC as a ""cancer"" that needed to replaced for $10,000, had someone else come got it done for 3500- not professional and buyer be ware

Helene G.

Very efficient done exactly what need to be done, very respectful young man
We're the face mask all the while while working, courteous and well mannered, I would recommend him anytime.

U C.

Fantastic experience! Definitely asking the best in all my interactions with HVAC technicians!

Emilio C.

After having a handful of quoted estimates, we decided to go with Service Champions and have not regretted it. Lar Heng came over for the initial visit and was very helpful to work with our budget as well as the many questions we had, being somewhat new to the world of furnaces. Now that our new furnace has been successfully installed, we can finally give our space heaters a rest and enjoy the luxury of a heated warm house. The 3 most important things that set this company apart for us was:
1. Financing - They provide 0% interest if you finance through them. This really helped us out as we have other projects in our home that required us to pay cash. These guys were the only ones that offered as far as the list of companies we quoted.
2. Customer Service - Lar, even after the work completed has been great in answering questions and always helpful. One example in particular, an employee had promised to install a new intake grill after they finished but for whatever reasons never followed up on that. We contacted Lar and followed up. He quickly got the order going and took care of it right away.
3. Peace of mind - With the ""No Lemons"" policy they have as well their commitment in customer satisfaction, we are very pleased in our new furnace.
Although, everything I mentioned above was great it did come with a price as they were the highest in all the quotes. What we got from that was great quality customer service, specifically Lar's great workmanship, and the benefits of 0% financing, which really helped out our budget. Thanks guys for the great work!

khinmien c.

Bought 2 AC s & 2 Furnaces from them over 2 transactions over the course of 2019- Jan 2021. A member of their MVP thingy...

4.5 **** for their service techs (mostly excellent, knowledgeable, helpful, and goes the extra mile, with very few exceptions)
3.5 *** for their installation techs. Both times, they failed city inspection and had to come back and rework for certification to pass. And the failed items were not ""major"" - just ""safety"" items like grounding, capping off pipes. spacing between equipment per code (basic items that ""should"" to be done right the first time?). (Also, the coolant leaked on one of their new (very expensive) AC condensors - not good but ""bad luck"" happens, perhaps?)
3.0*** for the Customer Service - very friendly people, but not knowledgeable and has absolutely no power over their tyrannical Tech Dept. They will give many platitudes to placate the customer, but advise is to immediately request to talk to Tech Dept, otherwise one would have to repeat multiple times the same inputs since the Tech Dept almost never calls back after CS promises they will.
1.5** for Tech Dept. Does not call back until multiple escalation is made. Comes across as arrogant, not particularly helpful. They will fix the problem they created but only after one manages to get to them. (Monica seems to be the only responsive one in that department, Tye has not called back or responded at all both the times I had issues)
0.5* Sales. They will promise you the world, but disappears after the sale. In both my purchases, my Salesman promised a smooth process (ie installation and paperwork specifics - I was clear with my concerns then, especially with the city certification). In the first case, they put it down to a ""miscommunication"" but they finally helped (after escalation) with the City Inspection. Fool me once, shame on you. Fool me twice, I confess - I am an idiot for going back to them! Despite committing to ""take care of inspection process"", now I have a problem with City inspection, and they are nowhere to be found - despite escalations, no call back, no sign of anything.

Now, I might expect Alicia or their CS manager to respond to this - seems like the response happens only the customer is extremely annoyed. We shall see.

So should you go with them? My limited opinion:
At steady state, general maintenance, if you are not too particular about pricing, an easy & convenient approach.
For new systems, all I can say is ""caveat emptor"". Depending on the luck of the draw, some days, you can be made to feel you are the center of their service. Other days just feel like it is too much work to be worth it.

But as a reminder to myself - I won't be silly to look here for my third upgrade! I really have to stop being so trusting!

Paul M.

Called to have my furnace looked at and they were able to get it fixed in 10 minutes and then proceeded to charge me the $89 for the call and an additional $200+ for the 15 minutes.. Definitely will look elsewhere next time.

Patrick L.

If you ever choose Service Champions to be your contractor to install a new HVAC system, never opt to do financing through Ygrene. Our Service Champions Rep, Ben told us that by opting to go through Ygrene we can avail of the PACE program, where we can pay through our taxes. I was skeptical at first, but Ben kept telling me and my wife that he's got a lot of friends who had done the same thing. We told him that we planned to refinance our home by the following year and if this would affect the refinance. He told us by opting to go through PACE it shouldn't affect us at all because it hasn't for his friends so far. We were still a little be skeptical of the option, so while we were thinking about it, Ben had gone and check the attic to which he had claimed there was asbestos and noted an urgency to get the replacement underway. This pressured us to opt for what we had believed to be a better option, whilst Ben constantly ensuring us that the refinance will still be okay. Trusting his words, we opted to finance the project through Ygrene.

Almost a year later, we are now trying to refinance our house and are now struggling to get it closed because of Ygrene's PACE program. Not only did it make the refinancing process difficult, it had nearly doubled the amount owed for the project itself. Ygrene, also stated that it does not subordinate, which would have allowed the lender to have us take out a second loan under the remaining balance of the project. But again because they don't do that, we are being forced to pay in full a total lump sum of a little over $40,000 just so that we can refinance our house, which would save us a little over $3,000/mo. Until now, we still haven't closed the refi because of this ridiculous PACE program.

So if you ever come across a Service Champions rep telling you to get financing through the PACE program, especially from Ygrene, don't do it. It's shady business, it's a scam, and this type of practice is predatory.

Tilottama R.

Joseph Gawdin did an excellent job today on time .He came for maintenance of our HVAC system. Gave a very detailed description of changes required based on urgency of the problem and the need to fix it. He gave us all the options and answered all our queries. Extremely professional and respectful. He came wearing mask and booties so our house was not dirty. He helped to fix up an appointment for further consultation since we maybe needing a HVAC unit.

Michael M.

Fuzzy math at quote time and upselling of maintenance contract.
Worked ended up costing twice what it should have cost.
I need a company that I can trust , not one that wants to sell me a new furnace every time they show up to do a minor fix.