SECCO Home Services

Cathy R.

NO MORE!! I've been a customer for almost 18 years. Most of the time I've had good service but that has changed. I got talked into the contract with the promise of 15% off and reduced after hours rate and accumulation of points. But the last time they were at my house, they didn't do the work they usually do and I didn't get any kind of bill. I had to ask for normal routine work to be done and parts to be provided that had been routine before this and don't even know what it cost me. So I called and asked about the contract. I had points accumulated and asked what happens with that $150 dollars if I cancel my contract. She said ""It goes away."" I said, ""So you keep my money?"" She said, ""It goes away."" I said, ""So you keep MY MONEY!"" You have 6 months to use it up or THEY KEEP YOUR ACCUMULATED MONEY IF YOU CANCEL YOUR CONTRACT. I'm so mad and I feel so stupid because I figure they wrote that into the contract and I signed it! DON'T SIGN UP FOR THE CONTRACT and question everything they do if you use them at all. But there are many honest, reputable companies out there to use....find one of them.

Chris C.

PLEASE FOR THE LOVE OF GOD DO NOT USE THIS COMPANY . I have had a home service contract with this company for over a year and they have either not shown up for a scheduled appointment 5 times over that time or have shown up ONLY because i called to see where the technician was - they have had no problems taking money out of my bank account - but they seem to have real problems actually doing ANY work . There customer service reps are RUDE and CONDESCENDING and have ZERO power to make things right - don't bother calling them . On top of this their prices are so far out of line with normal companies I do not understand how they still get business - AVOID LIKE THE PLAGUE.

Joe S.

NEVER EVER USE THIS COMPANY! They sent THREE people to my grandmother's house and charged her $900 to fix a breaker that had burned out. That's a one person job that takes about 5 minutes and costs about $2 in parts. AVOID AVOID AVOID!!!

Angela D.

Don't get me wrong, Kevin that came out was great. He was prompt and polite. My problem was with your prices. We had a clogged drain at our rental property. Kevin informed me of the steps it would take to unclog the drain. When we finally got to the price, I was quoted over $1,000. To unclog a drain. This was just outlandish. I have had lines jetted before for half this cost which is a much more time-consuming process. I declined to use the service and was still charged a $59.95 service charge (I was aware of this going into the call). The next day I got a plumber to come out and do the same job for $240. This plumber did the job on a SATURDAY. Will not be calling them again.

Veronica L.

I do not recommend this company to ANYONE! They do the quick bait & switch scam! They are out to get your money and their prices are ridiculous, and are unwilling to even contact me about my refund or to apologize for the unprofessional 3rd visit. Not to mention problem is still not fixed a month later... My AC unit flooded, and since I had a coupon, I called Secco. They came on Aug 9th, told me that the unit needed to be flushed and a condensation overflow switch installed. I was told the condensation switch would prevent future flooding. I was charged $433 even after the coupon was applied (not sure how that worked). I needed my unit fixed so I paid the money. 2 weeks later, my unit was still leaking. The same technician arrived and said that there was a crack that he didn't see before, and needed a new drip pan ($840). I became suspicious since the crack was in the same area he installed the switch. I don't have the money now, said I'd have to call to schedule it, and asked for a refund for the switch since that wasn't the problem, and was told to contact the office. A different technician came out to remove the switch, and said to contact the GM for the refund info. It is now a month later, and after repeated attempts, I have not gotten my AC fixed, a refund, NOR a call back from SECCO.

Joseph S.

A good company would do quality work at an reasonable price and NOT try to sell you what you do not need - just stick to the reason for the call.

Had them come to the house to attend to my Heat Pump. I knew the part - the 'Defrost Control Board' had 'went'. And I knew how much it would cost me to purchase it $77.10. This board is under warranty therefore It would not cost me for the part. They assured me in advance I would not pay for the part.

Right - wrong - I noticed on the bill an 'part transportation fee' - that cost was .............$77.10

I give credit to SECCO......... for being innovative in their 'ideas' to relieve you of your hard earned money.

Bottom line: I will NEVER use them again AND I - will assure as many people as possible are aware to seek repairs from some other company. So far I have re-directed 41 people AWAY from SECCO.

Nelson T.

We were members of the Home service club for quite a few years. The workmen are all competent at their trades. The carpenter we used was excellent at repairing the damaged floor that had resulted from another contractor's botched installation. Due to his great service, we signed up for the service club.
I found that when we called Pronto Plumbing, the plumbers were attempting to up-sell us. One plumber from Secco told me our air conditioner was no good, that oil heat was a dying industry, and that we should get a heat pump which would take care of both needs. Only $10,000.00! Going on 4 years later the air conditioner is still working just fine.
Our last experience with Pronto was very bad. The plumber came out on Friday night to inspect and hopefully repair what seemed to be a clogged pipe going to our septic tank. The plumber said ""I can't get my equipment down through that toilet and there are three 90 degree curves in the pipe, so we'll have to dig up the lines outside to find out what is going on. That will cost a minimum of $4,000.00 but could go as high as $8,000.00."" We initially agreed to get work done, but called other plumbers and got another plumber to come out. They found the access valve right next to one of the 90 degree turns in the pipe, opened it and cleared the blockage in 45 minutes. It cost $267.00. We had been charged $100.00 for the false diagnosis by Pronto, and the special member after hours service rate of $133.00 for no results. I spoke to a manager at Secco and he did refund me half of the money for the no service time of their plumber. The manager was polite and said he sought to keep us as we were such good customers. I feel more like we were fools.
I pointed out copper piping that a Secco plumber said needed replaced to other plumber, he said, ""There's nothing wrong with those pipes, they don't need replaced."" In my opinion, if you want something that's not broken ""fixed"" then these are the guys for you!

TR R.

This place is nothing but a scam and a rip off. Dishonest people who don't know how to do business and take care of their customers. Called them out to take care of a small clog. Talked me into getting some pipe work done and updated. When techs left, a pipe that they didn't even work on was leaking and I was told ""it should stop."" When it didn't I was charged for additional work because it was ""a new project.""

Vince P.

They did not even extend me the courtesy of a response when I contacted their service for an estimate for a job involving plumbing and electrical work.

Taylor G.

I would not recommend them.... their office workers are always messing up and I spend more time dealing with correcting them then I spend getting work done! Thats probably why they have to charge a dispatch fee to pay their people to stand around talking to office workers while they look up info they lost! Also they are very pricey and buying their membership is worthless because they can never find your points so you pay for NOTHING!