Scott Harrison Plumbing and Heating

Mao T.

I used Scott's services once before for a leak in an exterior pipe at my home. I liked their services so when I discovered a leak coming from one of the walls in my garage, I called them again.

I'm not sure what happened between the first time they came out and the second, but the quality of their service was absolutely horrible. We were sent Jaymes and his assistant. They arrived sometime around noon and started searching for the leak. Jaymes was SO convinced that the leak was coming from the second story so he cut a hole in my living room ceiling. That was fine since the flooring in the living room was completely damaged at this point so it was a logical cut. He didn't find anything in the ceiling but then came to the conclusion that the water was likely coming from the master bathroom toilet. He said it was necessary to remove the toilet so I approved. It turned out, nothing was leaking there but the flange was not installed correctly so he ended up fixing that for us.

All this was fine but it seemed like Jaymes wasted so much time running around the house sort of scatter brained and flustered. He had his assistant keep searching for the source of the leak and told him to cut a hole in my garage wall next. He somehow forgot that the garage walls are fire rated so there's a sheet of plywood behind it. His assistant didn't know either so he was stumped on why it wasn't an easy cut. They were unable to cut the drywall and just left a mess behind in the end.

While all this was going on, they had the water line running so the leak started to seep through the garage wall again. The assistant and I saw where it was coming from and let Jaymes know. I'm not sure why but he didn't cut anything in that area to look for the leak.

After he ran around frantically some more, Jaymes told me that they needed to take a lunch but they would come back in about an hour. I ended up leaving as well since there was no plumbing at the house. At around 7:30pm, I finally got a call from Jaymes to tell me that they were unable to find the source of the leak and that they needed Scott's help and would reschedule to come back another day.

I did not hear from the office the following day so I reached out to set up another appointment. I was told that Scott was unavailable until the following week. We wouod be without plumbing for more than four days so my boyfriend and I decided to search for the leak ourselves.

My boyfriend got a stethoscope and we turned the water on. About 45 minutes later, we found the leak coming from the same place the assistant and I originally thought it was leaking from. We removed the cabinet ourselves and cut the piece of drywall. What took Jaymes over seven hours, we found in less than an hour. Neither of us have any kind of plumbing experience.

The next day, I called Scott's office to cancel the next appointment since there was no need to search for the leak anymore and was treated with a condescending tone. I was told that Jaymes is one of their top technicians (really??). Then they charged me close to $2,000 anyways for work that was not completed.

They completely destroyed my walls and overcharged me for the work on the toilet, yet someone who no plumbing experience found what they couldn't find after 7 hours of searching. I would be pretty embarrassed if I were them.

Can't say I will ever work with them or recommend them to anyone ever.

Anthony C.

Found Scott Harrison Plumbing from the Rheem Tankless water heater website as a certified servicer . We had issues with sediments coming out of our bathtub. After telling Scott's team that we descaled a couple times from different plumbers, they thought our issue was with the tankless system and that we needed a filter as well. After we got this replaced, the sediment issue was completely resolved. Thankfully we got this taken care of before the baby came. Now, we have full confidence using the bathtub without sediments coming through. Thanks to Scott and his team for solving this big headache for us.

C C.

Called the company two weeks ago and got the answering service, it was a Saturday. We had hot water so it wasn't a problem. Got a phone call later and told him the same thing- we could wait till Monday. Haven't heard from them since, but looking at the reviews, it looks like a blessing!

M A.

Not tradesmen plumbers, but Con Artist Salesmen Plumbers. Trained to use their Trade to Steal from Customers.

They do not know their role and the hourly rate for their trade. They think they can earn the hourly rate of an educated person like a surgeon, with there con artist salesman approach.

They will upsell warranty work, pump the customer for an endless amounts of money on paying customer work.

They do not properly inspect systems and diagnose a problem then quote one price to repair and fix all the problems right at a trade rate.

They will charge you for a loose technical troubleshooting approach rather than a complete inspection and analytical diagnosis that finds all the problems.

They miss important problems and then they find problem after problem and charge you separate for each problem at a very inflated rate per job rate.

They will further ask for further compensation and continue to pump you for cash. If you refuse they leave you with a improper unsafe incomplete repair. They become offended you would steal from them to meet your needs.

If you are smart you never will let a Trades Criminal/ Criminal Contractor into your house in the first place.

Places like these educate the employees on how to take advantage of customers to meet monthly sales targets. Meaning replace good appliances as bad, upsell warranty work, use incomplete diagnosis and come back and pump the paying customer for more and more cash.

Only pay a plumber per hour for a complete system inspection and diagnosis and complete job and get it in writing with a labor warranty for a repair or install should any missed problems creep up. This means language on the invoice addressing the complete system inspection and troubleshooting, plumbing and any electrical, special mounting will be covered by the plumber on installs and repairs they do for you. Parts by the manufacturer warranty.

Whirlpool sent me to these people for warranty repair since they only supply the water heater burner under warranty and the plumber supplies the gas valve. Began upselling me on the phone. Not intertested in a $350 calcium flush con artists. If you have a BRAIN STAY AWAY FROM THESE TRADES CONS. Whirlpool has complaints from numerous customers against this company for warranty service. Ask whirlpool for a complete list of all plumbers in your area and then do your research and screen for CONS!

Had a professional plumber install the parts since whirlpool only supplies one of the warranty parts and the plumber the other. BUT IT WONT VOID WARRANTY IF YOU DO IT YOURSELF, Just insist on all the parts from manufacturer warranty claim.

Jack J.

We had a Rheem water heater from Home Depot, flashes 7 times, called manufacture, told me was gas valve and sent me free gas valve. Called Scott Harrison asking the cost of installation, they wont give quote over the phone. Jaymes Franco came out, asked how old was the water heater, told him only 1 year old. He insisted the calcium built up in the tank, charges me $350 for installing the valve and purge water. I told him this is only one year old water heater, no need to purge, he said will cost the same. I asked for discount, he said that is the way it is. He charges $39 if he does not do the job. We did not wait for more days without hot water, knowing he was ripping us off, agreed to let him do it. When they purge the tank, there was NO white calcium came out. That only affect the tank not hte gas valve, had nothing to do with our problem. I think its their standard practice to rip off customers. They charge $149 for diagnosis, it does NOT apply to repair. Be aware!!!!! Specially Jaymes Franco!!

Ellen K.

I called Scott Harrison plumbing and was told on the phone that there would be a $39 service fee. The plumbers would tell me what it would cost to fix the issue and I could use the $39 towards the cost. When Alex and Bert came, they were checking out the issue and then said it would cost $295 to diagnose. The amount would not be credited toward fixing the plumbing issue. Then they said it would cost $1,895.00 to shut the water off and drain the system, cut out old mixit shower valve, cut out the tile around old shower valve, and for the new parts.
I called the company the next day to ask about the $295 diagnostic fee for the 30 minutes they were there. I was told that it was a correct charge.

I found the price to be exorbitant!!! (unreasonable high)

Ellen K.

Nancy B.

This is an email we received from the CEO of Scott Harrison Plumbing & Heating. We have paid every invoice that was submitted. The real question might be, would you want someone like this working in your home? Probably not. Too bad we didn't review his Yelp before we hired him.

From Scott Harrison: (note this is very difficult to read because of grammar and spelling errors)

I am receipt of your request for service on your Metlund pump system.

I understand that it delivers hot water in one minute. In an effort to save you a service call I must advise you that this is a demand pump. It doesn't turn on until activated. Many perimeters will determine the speed of receiving hot water. 60 seconds is a unreasonable expectation. No repairs are needed as the speed will likely not be changed by a visit from anyone. You are welcome to spend your money as you wish.

The last occasion I was at your home I was there as you refused to pay your bill for the pump installation until we could get the system running. The part we put in was working but you had issue with the new pump communication to the old receiver. I don't make parts and no information from manufacture would say that they are not compatible.

When I asked for further compensation you refused. I smiled outside but was offended you would steel from me to meet your needs. You are a man of means and should be ashamed. So you have free parts in your system that you forced me to donate so I could be paid for the work previously performed. I have to assume has been to your satisfaction until now.

My decision to not service you any further is not something I do with out great consideration. The fact is I will not be serving your account any further. Frankly I am surprised you would even try as you knew then that you insulted me and my integrity upon refusing to pay.

I would also add there just isn't warranty on parts you never paid for.

Since you are receiving water in a minute tells me the pump runs. That is what you paid for

Good luck in your next mechanical relationship. Please don't short change the next man.

Warm Regards


Scott Harrison


--
Thank you,
Scott Harrison
CEO

Randi A.

I had Scott Harrison Plumbing & Heating come out to replace my garbage disposal. The plumber told me he had one on the trunk and it would cost me $764. I said that seemed a tad expensive and was told the company needs to make a profit. It took the plumber 45 minutes to replace the disposal.
After speaking with several friends, who told me that price was excessive, I decided to check on Home Advisor what the average replacement costs. According to Home Advisor, the average cost of a garbage disposal installation with a one-year manufacturer''s warranty is $185. The average amount of time taken to install a garbage disposal, including cleanup, is three hours. The hourly cost for labor will range from $20 to $40 -- $28 on average. That means the average plumber would cost around $300 and Scott Harrison was almost $500 and took 45 minutes.
I call this morning just to ask if that was the correct price, the girl on the phone told me, ""if that is what the plumber told you. You signed to do it didn't you?"" I have used the company once before but will not be using them again. Expensive and rude.

Willy P.

Thanks for taking advantage of my mom... Who the hell charges almost $700 to unclog a drain!! Our grandma just past don't take advantage of people while their down. I will not recommend anybody to your company like she has in the past.

Paul B.

Worst rip off ever! Two technicians show up at the door to put a cartridge in a kitchen faucet....and fix a toilet that won't stop running.
I have the replacement cartridge for the faucet (no other parts are needed). It's literally a 10 minute job to replace it. They took a picture of the faucet then looked at the toilet that was running, Then they excused themselves and went to their truck, saying they would be back in a few minutes. Upon return they hand a computer tablet in hand (obviously they called the office for advice) then quoted me $366.00 to fix the toilet (parts cost under $50 dollars) and over $200.00 to fix the faucet. My take on the company is that they use ""zip codes"" to determine what you will pay for the job! Unbelievable price for what should be around $200.00 total!!